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SWTOR keeps crashing HELP ME !!

STAR WARS: The Old Republic > English > Customer Service
SWTOR keeps crashing HELP ME !!
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TheMaoriKinG's Avatar


TheMaoriKinG
09.30.2012 , 07:49 PM | #1
I'm getting really fustrated because SWTOR keeps crashing after clicking the play button. The black loading screen comes up and then after a few seconds it comes up with a messege saying "Star Wars The Old Republic has stopped working" and then it sends me back to the desktop. I've been trying to figure this out for two days and have tried every available solution but nothing has changed. Can someone please help me figure this out because I just want to play the game!
There is no emotion, there is peace
There is no ignorance, there is knowledge
There is no passion, there is serenity
There is no death, there is the force

Beruthien's Avatar


Beruthien
09.30.2012 , 07:52 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings TheMaoriKinG,

Could you please post your full DxDiag? When posting the DxDiag please paste it within the [SPOILER][/SPOILER] tags.

Thank you!
Beruthien| BioWare Customer Service – Forum Support

TheMaoriKinG's Avatar


TheMaoriKinG
09.30.2012 , 07:56 PM | #3
Here it is though I can't see how its going to help...
Spoiler
There is no emotion, there is peace
There is no ignorance, there is knowledge
There is no passion, there is serenity
There is no death, there is the force

Beruthien's Avatar


Beruthien
09.30.2012 , 07:59 PM | #4 Click here to go to the next staff post in this thread. Next  
Greetings TheMaoriKinG,

Based on your DxDiag the first thing I would recommend to do would be to update your graphic card drivers as yours appear from 2008.

Please come back to us if the issue remains after updating the drivers.

Thank you!
Beruthien| BioWare Customer Service – Forum Support

TheMaoriKinG's Avatar


TheMaoriKinG
09.30.2012 , 08:09 PM | #5
I would like to add that previously before this problem starting occuring, for the first 20 days of which I have had this game everything was working perfectly fine and the game was loading and running as normal. It has always had the 2008 graphic card drivers so I think we can rule that one out. Maybe you want to have a look at my logs because I honestly don't think the graphic card drivers have anything to do with whats happening....
Spoiler
There is no emotion, there is peace
There is no ignorance, there is knowledge
There is no passion, there is serenity
There is no death, there is the force

TheMaoriKinG's Avatar


TheMaoriKinG
09.30.2012 , 08:13 PM | #6
Spoiler
There is no emotion, there is peace
There is no ignorance, there is knowledge
There is no passion, there is serenity
There is no death, there is the force

Beruthien's Avatar


Beruthien
09.30.2012 , 08:15 PM | #7 Click here to go to the next staff post in this thread. Next  
Greetings TheMaoriKinG,

With the game update 1.4 there were some changes to the games graphic settings rolled out and it may be that due to out of date drivers the game is now crashing.

I would like to ask you to update the drivers to rule this out as a possible cause of the issue.

Please come back to us if you have any further questions.

Thank you!
Beruthien| BioWare Customer Service – Forum Support

TheMaoriKinG's Avatar


TheMaoriKinG
09.30.2012 , 08:21 PM | #8
Even when the 1.4 update happened the other day the game was working perfectly normal. The trouble I'm having now starting happening well after the update. So I am still very certain its not the drivers. But your the Pro so what ever you say to this I will do it.
There is no emotion, there is peace
There is no ignorance, there is knowledge
There is no passion, there is serenity
There is no death, there is the force

Beruthien's Avatar


Beruthien
09.30.2012 , 08:25 PM | #9 Click here to go to the next staff post in this thread. Next  
Thank you very much for trying this TheMaoriKinG.

If the issue still occurs after the driver update please come back to me.

Thanks.
Beruthien| BioWare Customer Service – Forum Support

TheMaoriKinG's Avatar


TheMaoriKinG
09.30.2012 , 08:46 PM | #10
I have followed the instruction and underwent an update but the game still doesn't work...
There is no emotion, there is peace
There is no ignorance, there is knowledge
There is no passion, there is serenity
There is no death, there is the force