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Can't change Password

Adric_the_Red's Avatar


Adric_the_Red
09.23.2012 , 05:55 PM | #1
I'm tyring to change my password. I'm trying to make it a good one, so I'm using a password program to generate a random pw with upper and lower case letters, numbers, and symbols. Problem is, I keep getting a message saying that I can't use "certain special characters" in my password. That's all. No list of which I can't (or can) use.

Would it be so hard to include a list of acceptable or (if it's shorter) unacceptable characters along with that message?

Meanwhile, could a CSR post a list of one or the other?

The "help" button on the password change page is no help. It just pops up a box talking about how EA/Origin games are all getting lumped together in one account. Nothing about actually, you know, changing your password, like min/max length, acceptable/unacceptable characters, or other info that would be useful to know when changing your password.

Rankyn's Avatar


Rankyn
09.23.2012 , 06:33 PM | #2
Try to stick with the standard alphanumeric characters and the ones above your number keys and you'll probably be ok.
Avoid things like <>(),.;'"\|/?

Adric_the_Red's Avatar


Adric_the_Red
09.24.2012 , 12:08 PM | #3
Quote: Originally Posted by Rankyn View Post
Try to stick with the standard alphanumeric characters and the ones above your number keys and you'll probably be ok.
Avoid things like <>(),.;'"\|/?
Unfortunately, that's not much help. At least some of the ones you said to avoid are OK, and some of the ones you said are OK apparently are not. Hard to tell exactly which, though, when there are multiple "special" characters in a password that gets rejected. But both my old and new passwords had characters from both lists.

Could we get an official response of exactly which ones are or are not allowed (or both)?

I managed to get it changed by just generating a bunch until I got one that worked. I could set my password program to only use acceptable characters, and avoid the frustration, if I knew which ones are (not) OK.