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Consolidated Post: APAC/Oceanic Server Concerns

STAR WARS: The Old Republic > English > General Discussion
Consolidated Post: APAC/Oceanic Server Concerns
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Cheezfriend's Avatar


Cheezfriend
09.21.2012 , 05:44 AM | #81
I want to get some thoughts and discussion going on the following...

I have thought about what happened last maintenance period and the APAC servers being offline for so long and nothing new implemented yet the rest of the worlds paying customers benefited. My question is.

As an APAC member, did you feel you got your money's worth from your most recent subscription payment?

If the answer is no, I propose launching a complaint through http://www.econsumer.gov/english/. Anyone want to draft up a complaint??? My time is a little limited over the next few days.

Keep emotion out of it, keep it civil. Ask for a refund for your last subscription payment. Send the links to the official post from bioware where they admit making a mistake. Ask for an investigation, ask them as foreign consumers what we can do, ask them for advice, I'm sure they can help us out.

Anyone else got ideas how we can address poor customer service external to these forums?

I know I certainly felt ripped off due to the events from last week. I have spoken to some non gamers about this and they all agree.

APAC community, to put it bluntly we have been ripped off.

gloryday's Avatar


gloryday
09.21.2012 , 05:58 AM | #82
Quote: Originally Posted by Cheezfriend View Post
I want to get some thoughts and discussion going on the following...

I have thought about what happened last maintenance period and the APAC servers being offline for so long and nothing new implemented yet the rest of the worlds paying customers benefited. My question is.

As an APAC member, did you feel you got your money's worth from your most recent subscription payment?

If the answer is no, I propose launching a complaint through http://www.econsumer.gov/english/. Anyone want to draft up a complaint??? My time is a little limited over the next few days.

Keep emotion out of it, keep it civil. Ask for a refund for your last subscription payment. Send the links to the official post from bioware where they admit making a mistake. Ask for an investigation, ask them as foreign consumers what we can do, ask them for advice, I'm sure they can help us out.

Anyone else got ideas how we can address poor customer service external to these forums?

I know I certainly felt ripped off due to the events from last week. I have spoken to some non gamers about this and they all agree.

APAC community, to put it bluntly we have been ripped off.
Wow... look like we're taking of the gloves now
Pleurodon
TANK DPS HEALS

Mjollnir's Avatar


Mjollnir
09.21.2012 , 06:02 AM | #83
Quote: Originally Posted by Cheezfriend View Post
I want to get some thoughts and discussion going on the following...

I have thought about what happened last maintenance period and the APAC servers being offline for so long and nothing new implemented yet the rest of the worlds paying customers benefited. My question is.

As an APAC member, did you feel you got your money's worth from your most recent subscription payment?

If the answer is no, I propose launching a complaint through http://www.econsumer.gov/english/. Anyone want to draft up a complaint??? My time is a little limited over the next few days.

Keep emotion out of it, keep it civil. Ask for a refund for your last subscription payment. Send the links to the official post from bioware where they admit making a mistake. Ask for an investigation, ask them as foreign consumers what we can do, ask them for advice, I'm sure they can help us out.

Anyone else got ideas how we can address poor customer service external to these forums?

I know I certainly felt ripped off due to the events from last week. I have spoken to some non gamers about this and they all agree.

APAC community, to put it bluntly we have been ripped off.
I decided to vote with my wallet. Even though I still enjoy the game, I don't see why any of us should be paying the same subscription without equal benefits. It may only be something as slight as 4 additional character slots, though it is the principle of the matter. As you said, it feels as though we are being ripped off.

Cheezfriend's Avatar


Cheezfriend
09.21.2012 , 06:13 AM | #84
Quote: Originally Posted by Mjollnir View Post
I decided to vote with my wallet. Even though I still enjoy the game, I don't see why any of us should be paying the same subscription without equal benefits. It may only be something as slight as 4 additional character slots, though it is the principle of the matter. As you said, it feels as though we are being ripped off.
Well said, that's the point I am trying to make.

shrolag's Avatar


shrolag
09.21.2012 , 07:46 AM | #85
yes i think we need to merge all 3 oceanic servers, im on the PVE one and even though from hearing from other people that it may have higher population than the other 2 it is still bad, highest i have seen main republic fleet was about 120, some of the lower worlds may have 40 at peak, but the high lvl planets only seem to have max of 10-20, i haven't been able to find a group for anything properly, last group i formed myself took over an hour to get the people, usually at best i get 1 other person so we 2 man a 4 man herioc mission.

banlungx's Avatar


banlungx
09.21.2012 , 10:00 AM | #86
Quote: Originally Posted by darthnish View Post
the majority does wantthis its only a select few that want to stay. please dont feel like you speak for the whole server
yes i am also the gav daragon player who are fine with either merg or free-transfer.

the pop in Gav daragon is too few for Flashpoint or PVP.I can t save up WZ com not because i get less cause i suck at pvp. i dont get ANY cause i can t find a pvp match!!

signed

RealDice's Avatar


RealDice
09.21.2012 , 10:01 AM | #87
OK, I allready replied but apparently the Devs choose to DELETE my post.....

Anyways I will say it again,this:

Quote: Originally Posted by CommunitySupport View Post
Hello everyone! We thank you for taking the time to constructively express your concerns, but want to remind you that "bumping" and other posts that do not contribute to discussion (such as "/signed" and "+1") are not allowed. We encourage you to continue discussing the issues that are important to you, but ask that you avoid making posts that do not have content that can be discussed. Thank you!
made me unsub straight away, even tho I am from Europe, this disregard for your player base is beyond me. I quit your game because of this disregard and if you wish to, then I will say it againl:

This made me quit your game!
Spoiler

Sitholat's Avatar


Sitholat
09.21.2012 , 10:42 AM | #88
I am a paid subscriber on Master D and I fully support this cause and thank Chippy for his great work in trying to get our population / server issues sorted out.

I have been quite displeased with the recent actions of the games developers in regards to this issue.
1) Our servers come down during prime time for 12 hours and we are simply forgotten
2) No communication from the devs
3) No communication via in game support (I submitted a ticket like the other user in this thread and received the same generic reply to the letter)
4) I found the reply from the forum admin to be quite rude

Now I have been a subscriber for a fair while and whilst I haven't double checked I estimate that I have spent around $300.00 AUD (give or take - most likely give) on SWTOR. Overall I think the game is worth it, but due to the nature of the product ongoing support and customer service is required. Whilst I have received good customer service for in game tickets I fell that where it counts, on the big issues like this the service has simply not been provided.

I love SWTOR, Ive always been a bit of a starwars geek. The community, my guild, the friends I have made are all on the line ......

Please, ...... Bioware, EA ...... Talk to us

JovethGonzalez's Avatar


JovethGonzalez
09.21.2012 , 01:53 PM | #89 Click here to go to the next staff post in this thread. Next  
Folks, I wanted to take some time to let you know that we are listening to your concerns and that they're important to us. Oceanic servers WILL be getting 12 slots, just like the other servers and we're going to implement this change the next opportunity that we have.

Additionally, we've seen your concerns about Oceanic server populations and we're going to be evaluating this in the next few days.

We're listening, and I know you've all been patient with us, and for that, I thank you. As soon as I get any update to this, I will let you know here.

Thanks again.

grallmate's Avatar


grallmate
09.21.2012 , 02:21 PM | #90
Quote: Originally Posted by JovethGonzalez View Post
Folks, I wanted to take some time to let you know that we are listening to your concerns and that they're important to us. Oceanic servers WILL be getting 12 slots, just like the other servers and we're going to implement this change the next opportunity that we have.

Additionally, we've seen your concerns about Oceanic server populations and we're going to be evaluating this in the next few days.

We're listening, and I know you've all been patient with us, and for that, I thank you. As soon as I get any update to this, I will let you know here.

Thanks again.
Thank you Joveth. I look forward to a further update.