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can't update to new patch on PTS

STAR WARS: The Old Republic > English > Customer Service
can't update to new patch on PTS
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jersyiii's Avatar


jersyiii
09.20.2012 , 04:23 AM | #1
yesterday while patching my norton blocked a file cause it had a trojan in it

Volledig pad: e:\star wars-the old republic\patch.27fad21a4d90d55d31307f83de9687bc926 438f4\74abe93c27351556494ba46bd536609dfc76027a.tmp
Bedreiging: Trojan.Gen.2

Bestandsacties
Bestand e:\star wars-the old republic\patch.27fad21a4d90d55d31307f83de9687bc926 438f4\74abe93c27351556494ba46bd536609dfc76027a.tmp
geblokkeerd
____________________________


now while i try repair or delete some files, the patcher hangs always at the same place :
"installing game client 31" at around 51% of installing that part ...

what can i do to complete the patch?

i allrdy deleted evry folder and file in my swtor folder that containt "test" or "beta"
but still each time the launcher starts with downloading game client 31 (+- 40MB) and hangs at the same point

Cerimon's Avatar


Cerimon
09.20.2012 , 04:38 AM | #2 This is the last staff post in this thread.  
Greetings jersyiii,

There are some steps to take to resolve this issue:
  • Run Chkdsk to make sure there are no faulty sectors on the hard drive
  • Run MemTest86+: Please see the following post for more information on running Memtest86+ and Chkdsk: http://www.swtor.com/community/showt...=1#post3954859
  • Make sure your Anti-virus is not quarantining files
  • Install the game on different hard drive
  • Install the game on different PC and transfer the files over the installed folder
  • Please avoid overclocking, as this affects the voltage on the RAM, leading to corrupted data.
Please let us know if you have a continuing issue.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support

jersyiii's Avatar


jersyiii
09.20.2012 , 04:40 AM | #3
with the normal game client i dont have any problem
i only have the problem to connect to the pts .. so there is nothing wrong with my hard disk, my memory

as said : each time i launch the pts it starts at the same point and hangs, even when i deleted all the files that are about the pts

jersyiii's Avatar


jersyiii
09.20.2012 , 04:54 AM | #4
update : i deleted the test_version file and now its downloading the entire pts files at the moment
i'll see if i can pass the install point with this