A Message from the Community Manager

STAR WARS: The Old Republic
A Message from the Community Manager

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Costello

09.05.2012 , 08:20 PM \| #361	Quote
Quote: Originally Posted by Lord_of_Mu I was thinking about making an entire thread about this but decided to simply post it here. Dear Community Managers. Help us to understand what it is you do exactly. How many hours do you work per day? How does your typical day play out? What does your job require you to do? What do you enjoy most about your job? What do you least about your job? Do you feel that in order to manage the community you have to be an active part of the community? Does company policy prevent you from maintaining a close and friendly relationship with the community? Do you simply treat your job as a job and have no personal attachment to the environment you foster? Do you think that maintaining a more personal presence on the forums, joking around, making off topic comments, replying to feedback threads and alike would be beneficial to improving the overall community experience on these forums? It would be nice to get these answered. As it stands its hard to work out where the blockage of information is coming from. Is it the community team not asking or giving the correct questions, is it the devs ignoring everything with a we know best attitude or is it the execs who feel the element of surprise is the most important thing in a game and have 1 million cancelled subs to show for it? Currently the length of time between content, the lack of much requested features and lets face it anything new is a serious issue. What are people doing and other than free to play what is being done to keep or even increase the subs. It seems the game will be run into the ground by the lathargic indifference by those working on the project. Even the most commited fanbois will finish all the ops and flashpoints or simply give up with a never ending grind of gear quickly becoming a meaningless reason to keep logging in.

dayhak

09.05.2012 , 09:31 PM \| #362	Quote
Quote: Originally Posted by JovethGonzalez Hi everyone, For those of you that don�t know, I�m Joveth Gonzalez, Community Manager for Star Wars�: The Old Republic�. As most of you know, over the past few months, our team, our studio, and our game have undergone quite a few changes. Through it all, we�ve remained committed to the community and have worked with the development team to make sure that your voices were heard. I wanted to take some time to reassure you all that my team, the community team, is still committed to you folks. As part of this commitment, we�re excited to let you know that we have been developing a brand new strategy for our team that focuses on developing new ways to bring you more information about the game and the people involved with SWTOR's development. As we progress towards the recently announced Free-to-Play experience, you can expect more frequent updates to the game (which means more information coming to you) and more developer interactions. The Star Wars: The Old Republic community is large and spread across many outlets, but rest assured that our team is scouring the forums, Twitter, Facebook, Reddit, fan sites, and anywhere that SWTOR is being discussed to make sure that we get your thoughts, comments, questions, and general feedback. Know that we are listening you, no matter where you choose to participate in the SWTOR community. In the upcoming weeks, you�ll be seeing elements of our new community strategy as they appear on our site. One of our primary goals with this is to ensure that new information about the game is communicated as quickly and effectively as possible. Last but not least, I will be re-introducing the rest of community team along with this new strategy. You may have already seen them here on the forums or on the website, but you will learn more about Allison Berryman, Eric Musco, Courtney Woods, Amber Green, Lars Malcharek, and Antonio Moreno. We're all excited about the future of this game and with the new focus on more frequent content updates and the introduction of the Free-to-Play experience, you can expect more communication opportunities overall. If you have any questions, thoughts, or ideas, please feel free to send us an email at community@swtor.com. You can also send me a PM here on the forums or reach me on Twitter @joveth. These are three different ways for you to get in touch. We will limit important announcements to only occur on our site, forums, our Facebook page, and/or the official SWTOR Twitter account. Thank you, sincerely, for participating and being a part of our community over the past few months. We look forward to hearing more from you in the future. I really do feel bad for you as a community manager. After reading a lot of these pages, it seems you are coming under attack as if this is all your fault. So fellow gamers, please understand it is not his fault. Joveth, you must be able to understand the harsh critiscism and frustration up to this point though. Most players felt like we were promised a product that simply did not deliver on any of its promises... I love SWTOR, I think it is an excellent game, but I can honestly say that if I wasn't a huge star wars fan, i would feel significantly different. Looking at this game from a strictly gamer perspective? -The game has had way to many game breaking patches -Some of the strangest changes to classes I have ever seen -Content updates has been a joke (MMO's are supposed to be at their best when you reach max level, not painfully boring) -The weekly Q&A was appalling -Paid transfers are not even in sight almost a year after launch -Communication has been on and off again (Much much more off than on) Again, I realize this is not your fault as the community manager. If the dev's don't give you answers, what are you supposed to say? Unfortunately the community at large is tired of hearing, "Hi, I am so and so... moving forward we are going to improve our communication". We've heard that sentence from multiple people, multiple times. Unfortunately it doesn't happen and all we keep getting is, "Here is what is coming, but we cannot give you any kind of timelines of release" As I said, I love TOR and I will play for as long as the game is open, but without some serious amounts of content updates, timely responses to bugs, and a serious committment from the dev's to show us that they value the opinions of the community (and just saying this is going to happen, just doesn't cut it anymore. We're gonna need to see it happen) I don't see this game making to christmas 2013. I truly believe Bioware has created a game that could compete with any of the MMO giants, but the game has been so poorly managed by bioware/EA that it is going to have a heck of a time recovering. Not to say that it can't, but I think there is a long road to gaining our trust back. At this stage, SWTOR is the last bioware game I will purchase, and I am usually pretty stand-offish when I see EA unless it is sports related.... -
The darkness in all of us is patient and generous; sometimes it consumes us. But in its strength lies weakness. One candle is enough to hold off the darkness... Love is more then a candle; love can ignite the stars

Russkiier

09.05.2012 , 10:21 PM \| #363	Quote
Quote: Originally Posted by Cupelixx I have. I have also seen zero hard answers on hard questions, and very little to address some important questions which have been around for a very long time. This whole thing is a farce. I don't know what "hard answers" are. Sometimes the community team/devs/whatever, don't have any new information. Its better to hear "nothing new" than nothing or a lie. I am satisfied with the change to the communication, the caveat being that it continues. Im sorry that you aren't

jprife

09.05.2012 , 10:24 PM \| #364	Quote
Quote: As we progress towards the recently announced Free-to-Play experience, you can expect more frequent updates to the game (which means more information coming to you) and more developer interactions. I seem to remember something very similar being said back in February...

Rapa

09.07.2012 , 01:30 PM \| #365	Quote
Quote: Originally Posted by Rapa Any word on when the friends lists will be fixed for people that transferred servers? Mine has been broken since server transfer was enabled, have submitted four tickets and still no fix. Still wondering about this. It's been months and no news.
Aν πιαστείς στο χορό θα χορέψεις. "If you join the dance-circle, you must dance." ~Greek Proverb

chuixupu

09.07.2012 , 02:34 PM \| #366	Quote
Hey, I just want to say that I can definitely see some improvements in communication lately and I appreciate it. I now read the developer tracker every day. I'm still a bit puzzled at the overall silence about what's going on and what to expect in future patches...but I understand that the community managers are not to blame there.
Wardens of Fate / Alea Iacta Est The Tarkus Legacy ~ The Harbinger/Jedi Covenant

Metalmac

09.07.2012 , 04:56 PM \| #367	Quote
Quote: Originally Posted by JovethGonzalez Hi everyone, For those of you that don�t know, I�m Joveth Gonzalez, Community Manager for Star Wars�: The Old Republic�. As most of you know, over the past few months, our team, our studio, and our game have undergone quite a few changes. Through it all, we�ve remained committed to the community and have worked with the development team to make sure that your voices were heard. I wanted to take some time to reassure you all that my team, the community team, is still committed to you folks. As part of this commitment, we�re excited to let you know that we have been developing a brand new strategy for our team that focuses on developing new ways to bring you more information about the game and the people involved with SWTOR's development. As we progress towards the recently announced Free-to-Play experience, you can expect more frequent updates to the game (which means more information coming to you) and more developer interactions. The Star Wars: The Old Republic community is large and spread across many outlets, but rest assured that our team is scouring the forums, Twitter, Facebook, Reddit, fan sites, and anywhere that SWTOR is being discussed to make sure that we get your thoughts, comments, questions, and general feedback. Know that we are listening you, no matter where you choose to participate in the SWTOR community. In the upcoming weeks, you�ll be seeing elements of our new community strategy as they appear on our site. One of our primary goals with this is to ensure that new information about the game is communicated as quickly and effectively as possible. Last but not least, I will be re-introducing the rest of community team along with this new strategy. You may have already seen them here on the forums or on the website, but you will learn more about Allison Berryman, Eric Musco, Courtney Woods, Amber Green, Lars Malcharek, and Antonio Moreno. We're all excited about the future of this game and with the new focus on more frequent content updates and the introduction of the Free-to-Play experience, you can expect more communication opportunities overall. If you have any questions, thoughts, or ideas, please feel free to send us an email at community@swtor.com. You can also send me a PM here on the forums or reach me on Twitter @joveth. These are three different ways for you to get in touch. We will limit important announcements to only occur on our site, forums, our Facebook page, and/or the official SWTOR Twitter account. Thank you, sincerely, for participating and being a part of our community over the past few months. We look forward to hearing more from you in the future. I am very concerned by the Free to Play affecting my game play with Server Lag. How will Free to play affect me the paying customer when it comes to Server lag?

Kioma

09.07.2012 , 05:58 PM \| #368	Quote
Quote: Originally Posted by Metalmac I am very concerned by the Free to Play affecting my game play with Server Lag. How will Free to play affect me the paying customer when it comes to Server lag? I would assume it'll affect you in exactly the same way as if a whole bunch of paying subscribers started playing again - only you probably wouldn't be 'very concerned' about that.
::Please Stand By, Signature Assessment Probe Commencing Analysis::

Blackardin

09.07.2012 , 10:02 PM \| #369	Quote
This post is a month old as of today. We've heard nothing more since that time.
May the Schwartz be with you....

Superawesomerman

09.07.2012 , 10:09 PM \| #370	Quote
Quote: Originally Posted by Blackardin This post is a month old as of today. We've heard nothing more since that time. Expanding. Like a bloated corpse.
Elissa, the Tramp Sage, Krugaan, the ... Sentinel. Nadds Sarcophagus HOW TO SUCK LESS IN WARZONES: A SERIOUS GUIDE Sages are still the best 1.2 pvp healer, and here's why.

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