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DDE & missing reg code e-mail

STAR WARS: The Old Republic > English > Customer Service
DDE & missing reg code e-mail
First BioWare Post First BioWare Post

Toccss's Avatar


Toccss
12.19.2011 , 02:50 AM | #1
Morning,

I Bought the DDE in July and apparently you sent out the product codes on the 16th of December? If that is true then i have yet to recieve mine.

Anyone else in the same boat?


Toccs

loveXpeace's Avatar


loveXpeace
12.19.2011 , 02:52 AM | #2
Same here, only have registered preorder code, haven't got DDE code either =/

Toccss's Avatar


Toccss
12.19.2011 , 03:04 AM | #3
See now i'm worried that ill be cut off on the 20th...

Tried calling customer support 2 days ago (no reply)
Sent two e-mails two days ago (again no reply)

I'm now at a loss on what to do, i've even gone as far as to contact hotmail to see if anything is blocked from orders@origin-store.com.

Toccs

Runoff's Avatar


Runoff
12.19.2011 , 03:38 AM | #4
Im in same boat, ordered 21 july, got preorder code but havnt received my proper game key via email yet. (no 16th dec origin email)

Origin Online Chat support help doesnt work, only able to select game and platform. Nothing else happens.

Balrak's Avatar


Balrak
12.19.2011 , 03:45 AM | #5
have the exact same problem

Laevena's Avatar


Laevena
12.19.2011 , 03:54 AM | #6 This is the last staff post in this thread.  
If you pre-ordered a digital version of the Game, the official Game Product Registration Code of your digital edition will be emailed to the email address associated with your pre-order starting on December 16th at 8:00AM PST.

It is possible that you will receive your code soon.

We would also advise you to check your spam folders as the email may have been sent to you already.

In case you have receive the email and deleted it by mistake you can also try the following :
  • Log into Origin.com
  • Click on 'My Games' in the navigation bar.
  • Locate the icon for Star Wars: The Old Republic.
  • Click on the small 'i' button attached to the icon.

This will open a window showing some product information, including the Product Code for the game.
Laevena | BioWare Customer Service Forum Support

Balrak's Avatar


Balrak
12.19.2011 , 04:08 AM | #7
that still shows my pre-order code

Galandyr's Avatar


Galandyr
12.19.2011 , 04:24 AM | #8
I have this exact same issue, except mine was a digital collectors edition. Looking at my origin account also shows only my preorder code.
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Valin_Thren's Avatar


Valin_Thren
12.19.2011 , 05:00 PM | #9
Bumping with the saaaame problem. Bioware, allying yourselves with EA was the worst possible decision you could have made.