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Have Active subsription but game client informs me otherwise?

STAR WARS: The Old Republic > English > Customer Service
Have Active subsription but game client informs me otherwise?
First BioWare Post First BioWare Post

OrochiKroker's Avatar


OrochiKroker
08.29.2012 , 07:31 PM | #1
When I log into the launcher I get the message "there is currently no active subsciption on this account" yet I have recently paid for a subscription and looking online at my account it says it active.

any Ideas?

Bronholz's Avatar


Bronholz
08.29.2012 , 07:51 PM | #2 This is the last staff post in this thread.  
Greetings OrochiKroker,

Thanks for reporting this to us.

Please can you ensure that you have all steps of 'Ready to Play' completed under the 'My Account' section of this website. This has been known to cause issues such as this so please make sure everything is present and correct.

If you are still unable to access you account please contact our Account & Billing team using the numbers below:
Spoiler

They will be able to provide you with further assistance in this matter.

Thanks for your patience.
Bronholz | BioWare Customer Service Ė Forum Support

OrochiKroker's Avatar


OrochiKroker
08.29.2012 , 08:00 PM | #3
Yes all steps are on completed and ready to play, will call support and see if that sorts the problem out.