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Security Key on iPhone - Advice needed

STAR WARS: The Old Republic > English > Customer Service
Security Key on iPhone - Advice needed
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Hardhausen's Avatar


Hardhausen
08.15.2012 , 09:15 AM | #1
Hi!

I've came across one of my worse nightmares, gamewise.

Got the security key app on my iPhone and I had to take my phone to service because of a broken screen.

So what should I do? I do not have a phone to call too and I can not log into my account to fix this, because I do not have my security key app.

So Customer Service, able to help out?

Yours
Prejudice
Proud member of Nordic Garrison

PvP is a way of dealing with stress in a manner You canīt do on real life, and now media will judge me by this signature

Speire's Avatar


Speire
08.15.2012 , 09:17 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Hardhausen,

If you do not have access to a phone in order to call us, you could try using a VoIP service?

You will have to ring in to deactivate the key though, it is the only way to do this.

Thanks.

Speire | Bioware Customer Service - Forum Support

Hardhausen's Avatar


Hardhausen
08.15.2012 , 10:03 AM | #3
I'm amazed..

I called Customer Service, took me 2 minutes going through the automatic answers and damn...

GOOD SERVICE

My man Jeff fixed this and i can now play, calling the CS is not bad at all and whole operation took 3 minutes..

Again, thanks
Yours
Prejudice

Edit: Called using Skype, had to buy skypecredits, but was cheap enough
Proud member of Nordic Garrison

PvP is a way of dealing with stress in a manner You canīt do on real life, and now media will judge me by this signature

Speire's Avatar


Speire
08.15.2012 , 10:04 AM | #4 This is the last staff post in this thread.  
Hi Hardhausen,

Glad to hear your issue was resolved quickly. Thanks for the positive feedback!

Speire | Bioware Customer Service - Forum Support