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Can not Play

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darth-kerk's Avatar


darth-kerk
08.13.2012 , 01:14 PM | #1
Hi.

When I enter to the launcher I can log in, but when I push the the play button the launchers close I get a black screen a few seconds and the It comes back to my desktop. Without an error message.

This is my log:
"2012-08-13 21:12:35 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=8/13/2012 18:38:41, written=7/26/2012 19:54:2
2012-08-13 21:12:35 INFO -----------------------------(-120)-----------------------------
2012-08-13 21:12:37 INFO SpecsHash=2991632847.3794701750
2012-08-13 21:12:37 INFO Starting patcher patch
2012-08-13 21:12:37 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-08-13 21:12:37 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-08-13 21:12:38 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-08-13 21:12:38 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-08-13 21:12:38 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-08-13 21:12:38 INFO ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-08-13 21:12:38 INFO Patch completed normally (patcher)
2012-08-13 21:12:38 INFO Patching end
2012-08-13 21:12:38 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-08-13 21:12:38 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-08-13 21:12:38 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-08-13 21:12:38 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-08-13 21:12:38 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-08-13 21:12:38 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-08-13 21:12:38 INFO Patch completed normally (eualas)
2012-08-13 21:12:38 INFO Patching end
2012-08-13 21:12:44 INFO User logs in.
2012-08-13 21:12:45 INFO Auto patch is starting...
2012-08-13 21:12:45 INFO Chosen environment is swtor
2012-08-13 21:12:45 INFO Starting patch of product retailclient_swtor
2012-08-13 21:12:45 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-08-13 21:12:45 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2012-08-13 21:12:46 INFO Manifest Loaded: retailclient_swtor, current=59/upcoming=-1/required=59
2012-08-13 21:12:46 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2012-08-13 21:12:46 INFO ManifestState=Dependency: retailclient_swtor, current=59/upcoming=-1/required=59
2012-08-13 21:12:46 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-08-13 21:12:46 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2012-08-13 21:12:46 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-08-13 21:12:46 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-08-13 21:12:46 INFO This environment patches assets.
2012-08-13 21:12:46 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-08-13 21:12:46 INFO ManifestState=Dependency: retailclient_swtor, current=59/upcoming=-1/required=59
2012-08-13 21:12:46 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-08-13 21:12:46 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2012-08-13 21:12:46 INFO Manifest Loaded: assets_swtor_main, current=75/upcoming=-1/required=75
2012-08-13 21:12:46 INFO ManifestState=Complete: assets_swtor_main, current=75/upcoming=-1/required=75
2012-08-13 21:12:46 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-08-13 21:12:46 INFO ManifestState=Dependency: retailclient_swtor, current=59/upcoming=-1/required=59
2012-08-13 21:12:46 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-08-13 21:12:46 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2012-08-13 21:12:47 INFO Manifest Loaded: assets_swtor_en_us, current=77/upcoming=-1/required=77
2012-08-13 21:12:47 INFO ManifestState=Complete: assets_swtor_en_us, current=77/upcoming=-1/required=77
2012-08-13 21:12:47 INFO ManifestState=GetManifest: retailclient_swtor, current=-1/upcoming=-1/required=59
2012-08-13 21:12:47 INFO Manifest Loaded: retailclient_swtor, current=59/upcoming=-1/required=59
2012-08-13 21:12:47 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2012-08-13 21:12:47 INFO ManifestState=Dependency: retailclient_swtor, current=59/upcoming=-1/required=59
2012-08-13 21:12:47 INFO ManifestState=GetManifest: movies_en_us, current=-1/upcoming=-1/required=2
2012-08-13 21:12:47 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-08-13 21:12:47 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-08-13 21:12:47 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-08-13 21:12:47 INFO ManifestState=Dependency: retailclient_swtor, current=59/upcoming=-1/required=59
2012-08-13 21:12:47 INFO ManifestState=GetManifest: assets_swtor_main, current=-1/upcoming=-1/required=75
2012-08-13 21:12:47 INFO Manifest Loaded: assets_swtor_main, current=75/upcoming=-1/required=75
2012-08-13 21:12:47 INFO ManifestState=Complete: assets_swtor_main, current=75/upcoming=-1/required=75
2012-08-13 21:12:47 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-08-13 21:12:47 INFO ManifestState=Dependency: retailclient_swtor, current=59/upcoming=-1/required=59
2012-08-13 21:12:47 INFO ManifestState=GetManifest: assets_swtor_en_us, current=-1/upcoming=-1/required=77
2012-08-13 21:12:47 INFO Manifest Loaded: assets_swtor_en_us, current=77/upcoming=-1/required=77
2012-08-13 21:12:47 INFO ManifestState=Complete: assets_swtor_en_us, current=77/upcoming=-1/required=77
2012-08-13 21:12:47 INFO ManifestState=Complete: retailclient_swtor, current=59/upcoming=-1/required=59
2012-08-13 21:12:47 INFO Patch completed normally (retailclient_swtor)
2012-08-13 21:12:47 INFO Patching end
2012-08-13 21:12:49 INFO User pressed play (retailclient,en-us,swtor)
2012-08-13 21:12:49 INFO Game successfully launched: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
2012-08-13 21:12:49 INFO Closed launcher
"

Beesodd's Avatar


Beesodd
08.13.2012 , 01:33 PM | #2 Click here to go to the next staff post in this thread. Next  
Hi darth-kerk,

Thank you for the logs, however this doesn't seem to be an issue with the launcher.

I suspect that the game may be attempting to display at a refresh rate or resolution that your monitor does not like, please take the steps below.
  1. Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it)
  2. Copy the following in to the text box and press ok: %localappdata%\swtor\swtor\settings
  3. Open the client_settings.ini file and ensure the following are displayed within, or edit/add if so required:
    • Fullscreen = false
    • D3DFullScreen = false
    • RefreshRate = 60
  4. Save and close the file.
  5. Start the game as normal.
  6. Change graphic settings within the game as desired.
Thanks.

Beesodd | BioWare Customer Service - Forum Support

darth-kerk's Avatar


darth-kerk
08.13.2012 , 03:54 PM | #3
Problem solved.

Thank you

Beesodd's Avatar


Beesodd
08.13.2012 , 03:59 PM | #4 This is the last staff post in this thread.  
That's great to hear.

If you encounter any further issues, please don't hesitate to contact us again.

Beesodd | BioWare Customer Service - Forum Support