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time cards

First BioWare Post First BioWare Post

RedClip's Avatar

08.11.2012 , 06:50 PM | #1
Is there a problem with time cards? And why don't I get any email confirmations about the one I put in being accepted? What about email warnings to time running out?

I just got booted. I assumed it was due to the time card running out. Put the new one in. Then I noticed something. It claims I have 97 days left. The card is for 60 days. If your count is true then I had over a month when I got booted.

I can play again. Which doesn't make any sense. If I had 37 days left I shouldn't have been kicked out. Assuming that is right why was I really kicked out?

i can't confirm anything because I don't get any kind of notice from you.

So, what is going on?

Sutii's Avatar

08.11.2012 , 07:46 PM | #2 This is the last staff post in this thread.  
Hello RedClip,

Unfortunately, due to the sensitive information involved, we are unable to assist with matters relating to account management and subscritions via the forum. If you have any doubts or questions concerning such matters we would ask you to call our Customer Support team on one of the following toll-free* phone numbers:
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For calls originating from countries not listed above, please call the following number: +442035642555**

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Thank you for your time.
Sutii | BioWare Customer Service - Forum Support