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A Message from the Community Manager

STAR WARS: The Old Republic > English > General Discussion
A Message from the Community Manager
First BioWare Post First BioWare Post

DarkZeron's Avatar


DarkZeron
08.10.2012 , 03:02 PM | #181
Yeah well the community team fails as always because they are the blastdoor between you and the devs. They wont give you more info then before, because they are not allowed to.
You have failed me for the last time Admiral Bioware!

SveinEternity's Avatar


SveinEternity
08.10.2012 , 07:15 PM | #182
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone,

For those of you that don’t know, I’m Joveth Gonzalez, Community Manager for Star Wars™: The Old Republic™.

As most of you know, over the past few months, our team, our studio, and our game have undergone quite a few changes. Through it all, we’ve remained committed to the community and have worked with the development team to make sure that your voices were heard.

I wanted to take some time to reassure you all that my team, the community team, is still committed to you folks. As part of this commitment, we’re excited to let you know that we have been developing a brand new strategy for our team that focuses on developing new ways to bring you more information about the game and the people involved with SWTOR's development.

As we progress towards the recently announced Free-to-Play experience, you can expect more frequent updates to the game (which means more information coming to you) and more developer interactions.

The Star Wars: The Old Republic community is large and spread across many outlets, but rest assured that our team is scouring the forums, Twitter, Facebook, Reddit, fan sites, and anywhere that SWTOR is being discussed to make sure that we get your thoughts, comments, questions, and general feedback. Know that we are listening you, no matter where you choose to participate in the SWTOR community.

In the upcoming weeks, you’ll be seeing elements of our new community strategy as they appear on our site. One of our primary goals with this is to ensure that new information about the game is communicated as quickly and effectively as possible.

Last but not least, I will be re-introducing the rest of community team along with this new strategy. You may have already seen them here on the forums or on the website, but you will learn more about Allison Berryman, Eric Musco, Courtney Woods, Amber Green, Lars Malcharek, and Antonio Moreno.

We're all excited about the future of this game and with the new focus on more frequent content updates and the introduction of the Free-to-Play experience, you can expect more communication opportunities overall.

If you have any questions, thoughts, or ideas, please feel free to send us an email at community@swtor.com. You can also send me a PM here on the forums or reach me on Twitter @joveth. These are three different ways for you to get in touch. We will limit important announcements to only occur on our site, forums, our Facebook page, and/or the official SWTOR Twitter account.

Thank you, sincerely, for participating and being a part of our community over the past few months. We look forward to hearing more from you in the future.
I am very glad about this! However, I just want to remind you that there is a whole bunch of things people want that you have overlooked just be vigilant to consider our needs. Great work!
The Eternity Legacy

Omicrie's Avatar


Omicrie
08.10.2012 , 07:22 PM | #183
Quote: Originally Posted by Styxx View Post
All they have to do is set a target. Like, 800k DPS per 6 minutes, 75% HP loss per 6 mins and 800k heals per 6 minutes. That way, the MAXIMUM potential for each of the 3 classes (DPS, tank and healer) is set in stone and known (insert any number for any amount of time, based on how fast they need NPC`s to drop, or how slow the combat pace needs to be).

----------Snip-----------
So what your saying is that they should completely ignore the fact that tanks, dps, and healers use different mechanics. As well as completely ignore factors like: range, stuns, armor class, mobility, interrupts, area of ability's, roots, buffs, de-buffs, cast times, stealth, jump or pretty much anything that makes any of the game classes unique in the least bit and just level a few of the average ability's that the classes have and equalized them?

We may as well all just roll sniper dps, powertech tanks, and merc healers then 100% of the time, since everything will be equalized but they have range (which is not in your factoring) . Real smart, i'm sure thats going to keep the game competitive.

Furthermore it's often more important HOW the damage, tanking, and healing is done over (per your example) the 6 mins of game play. What you suggest is merely a band-aid for people who don't know how to play their classes in the current PVE, and will completely nuke all competitiveness in PVP (and future PVE). Granted some advanced classes do need buffs, but what they don't need is to be marginalized to the point that there all the same.

MusedMoose's Avatar


MusedMoose
08.10.2012 , 08:22 PM | #184
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone,

For those of you that don’t know, I’m Joveth Gonzalez, Community Manager for Star Wars™: The Old Republic™.

[snip]

Thank you, sincerely, for participating and being a part of our community over the past few months. We look forward to hearing more from you in the future.
Thank you for your time in this, Mr. Gonzalez; I know I'm not the only one who hopes to hear more from you and the community team in the future as well. I understand that the community team can't tell us about what the devs are working on unless the devs allow it, but in turn, I hope the devs and all of BioWare Austin understand that the nigh-complete silence we've heard recently is incredibly frustrating to a lot of players. I truly hope we will hear a great deal more from you over the coming weeks.

With that in mind, I'd like to ask about something important to me. Many of the recent posts on the dev tracker promise we'll be hearing more about upcoming content. That content is always listed as one or more of the following things: flashpoints, operations, warzones, and space battles. I would like to know about more story content. SW:TOR was promoted on the addition of the "fourth pillar" of story to MMOs, and yet, the game has been out for almost eight months and we haven't seen a single real story update, or heard any news of one since the guild summit in March.

SW:TOR's story does a great deal to keep me playing, and it's what separates this game from the others. Knowing that there's more coming, and possibly when, would help a great deal.

And while it's not my only concern, I'd like to ask about the inclusion of same-gender companion relationships (SGRs) along with the story content. We were told at the guild summit that SGRs would be coming along with the story update, which would be coming this year. We have not heard a word about either since then. There are many players who really want to see this added to the game, myself included, and many of us are growing frustrated with the lack of news. Anything you could tell us would help, even if it's just the reassurance that SGRs haven't been dropped or delayed.

Thank you again for listening, and I hope to hear from you or the other community team members on this soon.

Tenebram's Avatar


Tenebram
08.10.2012 , 08:37 PM | #185
I also would really like to hear any updates about when/how we can expect same gender romances to be added. It's been a big question mark since before launch even and we've only been given a couple of vague statements regarding it, nothing definitive other than they will be added.

Zandilar's Avatar


Zandilar
08.10.2012 , 09:17 PM | #186
I am also wanting to hear more about same gender romances in this game... and story too. More story is good... But as has been mentioned, we've heard nothing of any substance about either really since the guild summit.
Zandilar, an Australian, IN SPAAAAAAAACCCCEEEEE!!
Too many characters, most of them Chiss.

Tatile's Avatar


Tatile
08.11.2012 , 01:48 AM | #187
Quote: Originally Posted by Tenebram View Post
I also would really like to hear any updates about when/how we can expect same gender romances to be added. It's been a big question mark since before launch even and we've only been given a couple of vague statements regarding it, nothing definitive other than they will be added.
If you do bother to approach this question, could we please have something a more definitive than "We appreciate that a lot of fan base expect SGRA's of Bioware, but can only tell you that such a thing is coming Soon(tm)"?

JattaGin's Avatar


JattaGin
08.11.2012 , 03:29 AM | #188
I read ALL 19 pages of this thread now in a row and was especially focussing on Mr. Gonzales' responses and how they relate to his promises at the beginning of the thread.

It is disheartening to see that he only gave one real answer in all his replies: Daniel and this other guy are still working for Bioware.

Everything else we got was the usual banter: We will try. We will do. We hope. Soon.

I am sorry to say it, but as of now, Mr. Gonzales has proven all our concerns as being right. As someone already said: hot air like from a politician. Every further word of him will make things just worse. Maybe this is why he seems to have abandoned this thread already.

As someone else also wrote (actually several): Mr. Gonzales' next repsonse better have some REAL INFORMATION in it. To me, this is a very urgent matter. I need to know if they are actually doing something at Bioware and/or if they at least know what they are doing. I really don't know if they do. And seriously, if you fail to believe that such a company has a clue, this is a bad sign. We are are not talking about a little local company with 2 employees who lost track of their stuff.

I am on high alert. Something is going very wrong. And yes, I am sure that Mr. Gonzales is capable of doing his job properly. This leads to only one conclusion: He is NOT ALLOWED to give out any real information. There is no reason why he should not WANT to, at the end, he chose this job (I guess), so he must have an interest in it. Thinking that he is only giving us hollow banter, because he has to... this is the actual scary thing.

These 19 pages totally disillusioned me (even further). I will still play the game though, because I still enjoy it. But really... something has to be done. Quickly.
Bioware offers a friend referal system which gives referred players a couple of goodies (incl. 7 free days of sub and a neat free 10 x inventory slot for every character) and referring players some little shinies and cartel coins.
I would be happy if you choose my referral link to grab your free goodies.

RobNightfall's Avatar


RobNightfall
08.11.2012 , 03:41 AM | #189
Quote: Originally Posted by Kharnis View Post
Uh huh. You do realise that we've heard this before, right? Like, the last time you had a "our team has gone through a shakeup" route? Do you remember this?



That was back in May. And in that entire time, you've had even less communication with us. So, we're to believe you now? Too little, too late. You had one job: listen to what we were telling you, then tell the developers, and once the developers gave you an answer, you tell us. You didn't do that. And then you wonder why over one million of your customers went away?

Sorry, mate. But I don't believe you, or anyone at Bioware/EA, anymore. The fact that many of you still have jobs is nothing short of miraculous. Somewhere in the Bioware structure, a major disconnect happened. And yet, we haven't had any announcements of how this disconnect was fixed, or who paid the price for it. You no longer have the confidence of your customers, and it should not have come to this.
I knew if I kept scrolling through someone would have already stated how I felt about this special announcement lol. "Too little, too late," indeed.
Edited because the devs appear to have fixed at least 80% of the crap that was pissing me off.

Kioma's Avatar


Kioma
08.11.2012 , 05:07 AM | #190
I'm seeing a whole heap of cynicism (and worse) here. I posted this in another thread but I'm going to go ahead and repost it here because I firmly believe it's true:
__
I understand where the cynicism is coming from. I get the reasons behind it, I comprehend people's ongoing frustration and I can see how Mr Gonzales's words - very obviously, to my mind, illustrating that he's in a very awkward position caught between developers who won't tell him much of anything and a player base that's sick of not hearing more - might not inspire much confidence in some.

But do I think the cynicism, derision, ridicule and outright hostility levelled at the Community Manager actually helps? Most certainly, I do not believe it helps in the slightest.

Considering his position Mr Gonzales is, in my opinion, a damn brave man. He's contacted the community knowing he's going to cop it in the face for matters that he has limited control over and he hasn't flinched. There was no way that announcement wouldn't raise ire and yet he's in there talking, trying to reason, giving us what he can even though he knows the majority of people won't be satisfied with it.

Cut him - and all the community team - some damn slack. It's not their fault the developers are giving them breadcrumbs at best. Having us howling for blood sure isn't going to help anyone's case.
___
I'll also add:

For my own part I'm very encouraged by the renewal of communication. It's true that the community has heard a great deal of Soon(tm) and is quite tired of it, but if this is a reboot of communication then it's very early days.

The best thing we can do is not jump down anyone's throat, to wait and to give Mr Gonzales a solid chance at getting us what info he has - while at the same time remembering that if he can't that's not necessarily his fault, and yelling at him isn't going to change the situation.
::Please Stand By, Signature Assessment Probe Commencing Analysis::