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Bug List the CM's and Devs

First BioWare Post First BioWare Post

Blisst_uNF's Avatar


Blisst_uNF
08.09.2012 , 05:29 PM | #11
Hey Amber,

I've got a quick question for you.... does the /bug tool now automatically record basic information requested in the how to submit a bug report instructions located here: http://www.swtor.com/community/showt...?t=257#anchor4, or do players still need to input that information manually?

For ease of reference, the relevant portion of the instructions from that page...
Quote: Originally Posted by CommunitySupport
4) Reporting bugs

You can report the bug from within the game by clicking on the "?" icon at the top of your screen or by typing ctrl+/ and creating a bug ticket.

To create a bug ticket you should select the following options once you’ve opened the Help Center:
Click on Request Help – then click on Create Ticket. On the pop-up that appears, please select the Bug Report Category.

Please note that this category should only be used to report bugs and not to report a serious problem that is stopping you from progressing in the game.
In order for us to be able to identify the issue causing the bug we would ask for you to provide as much of the following information as possible in the text box:•Client language (ie French/German/English)
•Server (ie Cosmic Turbine / Darth Malak)
•Planet/Area Name (Taris/ Nar Shaddaa)
•Coordinates (e.g. X: 23 Y: -175 Z: 200, you can get these by mousing over the arrow representing your character on the minimap)
•Character Name and Account Handle (Camaron, Camaronepixxx)
•Character Level / Class / Advanced class (Level 14, Sith Warrior, Juggernaut)
•Quest Name ( Gree: Hydro Supply)
•Quest stage (the quest text for the step you are currently on)
•Active Companion (Vette)
•Description of the bug.
Once you’ve provided all the information that you consider applicable, please click on Create Ticket. You’ll be provided with some related information on known bugs from the Help Center, if you don’t see the issue you are reporting there, please click on Submit Ticket again to confirm your report.

You can also report bugs via email to support@swtor.com – and you can include a screenshot (if applicable) with your mail. For email reports we ask that you provide the same level of detail as outlined above.

While we will not respond to a bug report except to acknowledge receipt, please be assured that we will investigate all bugs reported to us.
Raive Starsight <Rogue Elite> (The Harbinger)

ElitehunterDS's Avatar


ElitehunterDS
08.09.2012 , 05:32 PM | #12
Quote: Originally Posted by AmberGreen View Post
Your reports are truly important, so please remember to use the in-game /bug feature to report problems you find, and when doing so, please be as specific and detailed as possible.
Yeah well after reporting (about 3 times) my Tionese/Columi/Rakata Boots for sith inquisitor on alien races (Sith Pureblood, Rattakki, etc) showing corrupted graphics since patch 1.1.4, i feel like that is very much false..

http://i210.photobucket.com/albums/b..._30_513609.jpg
Screenshot to prove my point.
6 month old bug that could be fixed in less than 30min, piss me off.. and yes i do have knowledge of 3d modeling.
Retiring from SWTOR August 2013

Sev'ra Level 55 Sith Assassin {Deception spec}
Tempest (Prophecy of the Five)

MrLeee's Avatar


MrLeee
08.09.2012 , 05:43 PM | #13
Quote: Originally Posted by AmberGreen View Post



The other bug is with the way the instancing system works which would cause the instance to reset, but travel would appear to work fine. We’re going to try to get that fix out as soon as possible. In the meantime, as long as one member of the team stays in the instance (even if dead, just not released to the medical center) then your group shouldn’t be hit by this bug.
THANK YOU for finally responding to this issue! It's nice to see all the communication this week from BioWare!

We usually do leave 1 person in the instance when we see the instance servers merging. but it never works.
On our server Corellian Run, our raid night would start off with 4-5 open instances and by the time we are locked out it is down to one.

We tried this last night before the servers went down.

Also we have reported this issue several times in game but the tickets get closed and deleted without any kind of human response.

.
Prefers blasters over hokey religions and ancient weapons.

Glzmo's Avatar


Glzmo
08.09.2012 , 05:49 PM | #14
Will you ever fix the bug that causes people to fall down around the reactor in The Esseles Flashpoint (Hard mode and Story mode) when using Force leap-type abilities (Force Leap, Guardian Leap, Zeleaous Leap, etc.)? If you fall down, you don't die and can't even use exit area as the game thinks you are moving and you are too far away to force leap back or have Sages pull you back up. Thus people are leaving group finder groups when that happens with no way to reinvite them (on a side note, it would be a good idea to allow group finder groups to manually invite replacements so they can re-invite people that had to leave the group because of bugs).

I know I have reported this bug multiple times in beta and live in the past year, and still nothing has been done about it.

Samoth_Nomad's Avatar


Samoth_Nomad
08.09.2012 , 05:52 PM | #15
Quote: Originally Posted by AmberGreen View Post


We have seen an increase in reports of lag spikes happening for groups as a whole during Operations and Flashpoints since 1.3 was released and it's been a top priority to identify the causes and resolve them. We have already identified a few optimizations and are looking at implementing them after they're fully tested, but unfortunately I can't provide a specific patch when they'll be ready to go in at this time.
From my perspective, the cause of the server lag is blatantly obvious. The server backbone cannot handle the population load. The server lag started before 1.3. It started when server transfers happened. Once the majority of the population of 11 servers were added to Drooga's(or other destination servers), the lag began.
It is always worse on nights of high server pop.
I'd love to eat crow on this issue and be proven that this, in fact, can be fixed with some type of optimization, but I fear it will be unfixable without a major upgrade to the server backbone, and may possibly get worse as an influx of F2P are added to server populations.
It is a game-killing issue and I pray it really is a top priority. Please keep us updated.

On the note of needing a CS to award your bh comms, I've had 2 guild-mates have their bh comms denied by a CS agent, while the rest of the guild got theirs from a different CS agent, after an OP which we failed to receive the comms. Since this is a known issue, it would be nice if there was some consistency in CS responses.

MbaxterBeau's Avatar


MbaxterBeau
08.09.2012 , 05:56 PM | #16
Quote: Originally Posted by ElitehunterDS View Post
Yeah well after reporting (about 3 times) my Tionese/Columi/Rakata Boots for sith inquisitor on alien races (Sith Pureblood, Rattakki, etc) showing corrupted graphics since patch 1.1.4, i feel like that is very much false..

http://i210.photobucket.com/albums/b..._30_513609.jpg
Screenshot to prove my point.
6 month old bug that could be fixed in less than 30min, piss me off.. and yes i do have knowledge of 3d modeling.
Please do not get angry with me because you have probably done this but do you run the repair after every patch?
I wish my sorcerer boots looked like that to be honest. It's unique.
The best MMO I have played in a long time. Not perfect but pretty close to it.

MbaxterBeau's Avatar


MbaxterBeau
08.09.2012 , 05:58 PM | #17
Quote: Originally Posted by Samoth_Nomad View Post
From my perspective, the cause of the server lag is blatantly obvious. The server backbone cannot handle the population load. The server lag started before 1.3. It started when server transfers happened. Once the majority of the population of 11 servers were added to Drooga's(or other destination servers), the lag began.
It is always worse on nights of high server pop.
I'd love to eat crow on this issue and be proven that this, in fact, can be fixed with some type of optimization, but I fear it will be unfixable without a major upgrade to the server backbone, and may possibly get worse as an influx of F2P are added to server populations.
It is a game-killing issue and I pray it really is a top priority. Please keep us updated.

On the note of needing a CS to award your bh comms, I've had 2 guild-mates have their bh comms denied by a CS agent, while the rest of the guild got theirs from a different CS agent, after an OP which we failed to receive the comms. Since this is a known issue, it would be nice if there was some consistency in CS responses.
Maybe they should assign customer service reps to each server so it might be more consistent.
The best MMO I have played in a long time. Not perfect but pretty close to it.

Blaac's Avatar


Blaac
08.09.2012 , 05:58 PM | #18
Quote: Originally Posted by Duceman View Post
We have noticed during Eternity Vault when someone gets disconnected during Gharj that this boss will bug out and either he will reset or the platforms will reset and kill us all. Then the next fight the platforms will not even bother to spawn during the fight with Gharj. This is a bug we have seen since the launch of the game. Granted it will not happen everytime but it does happen enough to where we have figured out what causes the problem. When will this issue be resolved?
Please keep in mind Gharj's reset is also caused when a group of players pulls the dogs out of the cave before him and knocks them off the ledge instead of killing them. If you pull Gharj while still in combat from the dogs, if the reset occurs which CAN put some of the dogs back in the tunnel it will reset the boss as well. (This happened to my group last night).
~KNOWLEDGE IS POWER AND TRUE SITH DO NOT SHARE POWER~

* *

MbaxterBeau's Avatar


MbaxterBeau
08.09.2012 , 06:02 PM | #19
Quote: Originally Posted by AmberGreen View Post
Hello everyone! I just wanted to step in and comment about some of these. We are always working on fixing bugs, and with large and complex projects such as an MMO, there will inevitably be issues that affect gameplay. Your reports are truly important, so please remember to use the in-game /bug feature to report problems you find, and when doing so, please be as specific and detailed as possible. Also, keep the Known Issues list in mind when you're wondering about a specific bug, but also please know that the list is not meant to be comprehensive of everything being worked on.




We are very aware of this recent issue with premade groups of 4 and are working on fixing it. Because it manifests in a few ways, including not giving commendations correctly, multiple popups, and incorrectly filling the Mission Log, we are spending extra time to test fixes before they are implemented.



This is an issue that we are currently investigating. However, we are not able to provide an estimation about when it will be resolved. We understand it's frustrating to have to contact Customer Support to have your commendations, so as more information becomes available as to the status of this, we'll be sure to give you an update.



Thanks for this report! We've sent your details along to add to this issue's investigation. If you have more details about this please post them here. Does this only happen when someone is disconnected during the encounter? You mentioned it doesn’t happen every time, but can you give more of an estimate of how often it happens? Does it happen > 50% of the time, for instance?




We have seen an increase in reports of lag spikes happening for groups as a whole during Operations and Flashpoints since 1.3 was released and it's been a top priority to identify the causes and resolve them. We have already identified a few optimizations and are looking at implementing them after they're fully tested, but unfortunately I can't provide a specific patch when they'll be ready to go in at this time.



We have been investigating the reports of instances either resetting or not allowing players back in, and we’ve found a couple of bugs in the system. We had rolled out a configuration change that should have mitigated one of them, but we have more permanent fixes coming during future maintenance periods.

The bug that prevents travel, either because of the “Server Admin” error or just being bounced back to character select with no error should be resolved with the next patch deploy. Unfortunately, there’s no workaround for that one, although it should be rare now that we’ve made configuration changes. If you do encounter it after the next patch, definitely let us know and we’ll look into it.

The other bug is with the way the instancing system works which would cause the instance to reset, but travel would appear to work fine. We’re going to try to get that fix out as soon as possible. In the meantime, as long as one member of the team stays in the instance (even if dead, just not released to the medical center) then your group shouldn’t be hit by this bug.
Amber I can't tell you how awesome it is that you are responding to these. I think there is a lot of ridiculous behavior going on in this forum and yes there are things I'm not happy with in this game but for the most part I love it. I won't be canceling my sub anytime soon and if responses like this keep happening I hope many others stick around as well.

Hugs!
The best MMO I have played in a long time. Not perfect but pretty close to it.

Kesphin's Avatar


Kesphin
08.09.2012 , 06:10 PM | #20
Quote: Originally Posted by AmberGreen View Post
we are spending extra time to test fixes before they are implemented.
This is a revolution.