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A Message from the Community Manager

STAR WARS: The Old Republic > English > General Discussion
A Message from the Community Manager
First BioWare Post First BioWare Post

TheCoffeeFiend's Avatar


TheCoffeeFiend
08.08.2012 , 11:33 AM | #41
Joveth,
that took quite too long and is way too thin.
You already have been declared dead some time ago.
You will have to climb out of the grave and do some things first before anyone is actually starting to listen again.
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We don't doubt, we don't take reflection."
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JovethGonzalez's Avatar


JovethGonzalez
08.08.2012 , 11:41 AM | #42 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by TheCoffeeFiend View Post
Joveth,
that took quite too long and is way too thin.
You already have been declared dead some time ago.
You will have to climb out of the grave and do some things first before anyone is actually starting to listen again.
The rumors about my death have been greatly exaggerated. I'm definitely aware that promises mean nothing without anything to back them up. My team and I will be working hard to make sure that we follow through.

Yogol's Avatar


Yogol
08.08.2012 , 11:56 AM | #43
Quote: Originally Posted by ZORG View Post
Also I want to know if a new instance is a vew virtual server or a completely separate computer/server. Is the creation of these instances dynamic or is it started by human beings?
Virtual: you can't have a server just for one group of players. But today's servers are very, very strong, they could already handle 100s of players five years ago, so...

Dynamic. This is basic 90's IT-technology!
Only if all the available machines are full, then they could add machines manually. But that won't happen now, with only 25% of the players left (I'm being generous with that 25%). Unless they unplugged alot of machines to lower the maintenance cost, but I would be very surprised if they already did that.
Yogol. Rebel without a cause. Often without a clue too.
Founder of The Fruitfly Guild, the one-day-beta-guild for one-day-beta-characters.

Alexi_son's Avatar


Alexi_son
08.08.2012 , 12:00 PM | #44
My concern right now is EA has an established reputation for not following through on long-term products to realize their potential once profitability and return on investment come into question. As a corporation, they seem to want to expend the minimum resources to hit their diminishing returns markers, and no more.

I worry that the F2P coming out is just a way to try and squeeze the most returns they can from the project before they further re-assign development resources onto the next big release.

And what I am seeing from the community and dev team so far is not very re-assuring. The game and dev team need to be dynamic, and I fear there is too much bureaucracy and not enough support on the back end for innovation and real content in SWToR.

Frankly as to finding ways for the devs to talk to the players- i would rather the devs log in and occasionally test their code. I don't see any benefit to "speaking directly with the devs" and bypassing community relations.

I just feel that EA has a track record of flipping titles and maximizing immediate ROI and I do not have faith in the corporation to back or fund the product beyond their finance department's recommendation- and that includes staying with it long enough to grow it into a mature product.

TUXs's Avatar


TUXs
08.08.2012 , 12:02 PM | #45
Quote: Originally Posted by JovethGonzalez View Post
Last I checked, our backbones were still in place. The Ops that you mentioned is currently being looked at and will be fixed as soon as we can. We have a specific person on our team (Amber) that escalates these issues as soon as they appear to our development team.
Was a rollback ever considered? Is Bioware capable of doing a rollback of a game stopping bug like this? I'll never understand why a rollback wasn't done with valor the day of 1.1, that issue plagued us until recently and cost you more than a few subs. As people have pointed out, not being able to do Denova HM is a pretty big issue...for good PvEers, that's the only semi-challenging thing to do all week.

And please expound on your newly stated promise to "ensure that new information about the game is communicated as quickly and effectively as possible"? What can we expect? Daily updates? Weekly? Monthly? Honest question, because I feel that your 'team' should be on the forums daily. Obviously that's not what Bioware expects of you, so what should my expectations be?
All warfare is based on deception. Attack him where he is unprepared, appear where you are not expected. If his forces are united, separate them. If you are far from the enemy, make him believe you are near. A leader leads by example not by force.

SithVeritas's Avatar


SithVeritas
08.08.2012 , 12:02 PM | #46
*tries to remain skeptical*

*gets hopes up again like a child*


Damn it.

Slugamaniac's Avatar


Slugamaniac
08.08.2012 , 12:05 PM | #47
Quote: Originally Posted by JovethGonzalez View Post
The rumors about my death have been greatly exaggerated. I'm definitely aware that promises mean nothing without anything to back them up. My team and I will be working hard to make sure that we follow through.
I am curious where Daniel Erickson is, haven't heard from him in some time.
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Emeda's Avatar


Emeda
08.08.2012 , 12:06 PM | #48
Quote: Originally Posted by JovethGonzalez View Post
The rumors about my death have been greatly exaggerated. I'm definitely aware that promises mean nothing without anything to back them up. My team and I will be working hard to make sure that we follow through.


Its me.

I dont recall anyone saying you were dead. But there is a rumor that Daniel and James are now longer working at Bioware/Austin.

Is this true? Is this the real reason that you backed out of the SW celebration?

Answer those 2 questions with a yes or no answer only please.
If this game is so great then why do so many people that love the game spend all their time in the forums?

moonshoter's Avatar


moonshoter
08.08.2012 , 12:12 PM | #49
Please Don't take this wrong etc but other games would have something like what happen to EC fixed wirth in hours of it happing . I know for a fact it has been done, i have played those games and when something like this has happen the servers were taken down may be two hours later with a fix . may be for a 4 hours but it was fixxed right away and tested., two games come to mine WoW and Rift . I know it's WoW, i dont mean anything by it . just saying why does it take a day or two to fix something that should have been fix right away ?. if those other games do it . Just a thought . .

Kharnis's Avatar


Kharnis
08.08.2012 , 12:18 PM | #50
Quote: Originally Posted by JovethGonzalez View Post
I wanted to take some time to reassure you all that my team, the community team, is still committed to you folks. As part of this commitment, we’re excited to let you know that we have been developing a brand new strategy for our team that focuses on developing new ways to bring you more information about the game and the people involved with SWTOR's development.
Uh huh. You do realise that we've heard this before, right? Like, the last time you had a "our team has gone through a shakeup" route? Do you remember this?

Quote: Originally Posted by JovethGonzalez View Post
That's a very good question and the truth is that we're aiming for a future in which we have a closer collaboration between you folks, us (the community team), and the development team. I believe that with the new specialty initiative (the one I mention in the blog post), we'll be getting closer to that. Once the infrastructure is set up, the goal is to be more agile in responding to questions and concerns (from the community team POV). As for the game? Well, we're players too so we all have different opinions on this. I love exploring in our game, so I'd personally love to see new planets down the line.
That was back in May. And in that entire time, you've had even less communication with us. So, we're to believe you now? Too little, too late. You had one job: listen to what we were telling you, then tell the developers, and once the developers gave you an answer, you tell us. You didn't do that. And then you wonder why over one million of your customers went away?

Sorry, mate. But I don't believe you, or anyone at Bioware/EA, anymore. The fact that many of you still have jobs is nothing short of miraculous. Somewhere in the Bioware structure, a major disconnect happened. And yet, we haven't had any announcements of how this disconnect was fixed, or who paid the price for it. You no longer have the confidence of your customers, and it should not have come to this.
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