Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

A Message from the Community Manager

STAR WARS: The Old Republic > English > General Discussion
A Message from the Community Manager
First BioWare Post First BioWare Post

Costello's Avatar


Costello
08.08.2012 , 11:06 AM | #31
Quote: Originally Posted by JovethGonzalez View Post
As a community team, we are here to help get answers from developers when they are available. Sometimes, we simply don't have new information or the answers to certain things. The weekly developer Q&A is currently the best place to ask questions related to the development of the game. As I mentioned before, we're going to push for more interactions as part of our new plan.
So the developers aren't willing to give you information to relay to your customers and by that logic appear equally unwilling to take any feedback from the community.

Doesn't that seem to be a very backward way of ensuring that communication is improved and ultimately the game is going in the right direction. Don't get me wrong if the game wasn't going F2P and EA claiming that it is generally considered a failure ignore away but this may not be a good way to continue. More so the list of concerns are what we need to know, if the greater communication ends up being introductions but you still have no new information on content then it seems to lack any real informaiton.

The weekly Q&A thread is constantly considered a massive disappointment with the only real information being taunt mechanics or so vague as to be worthless. If this is the best place to get information its a damning indictment of what information we can hope to see in the future.

Graydon's Avatar


Graydon
08.08.2012 , 11:08 AM | #32
Paid server transfer threads are created and posted on a daily basis. They are also ignored by the entire community team on a daily basis.

Why?

I cannot understand why such a HUGE issue is deliberately overlooked by Bioware?

ArissArgile's Avatar


ArissArgile
08.08.2012 , 11:09 AM | #33
Quote: Originally Posted by JovethGonzalez View Post
Last I checked, our backbones were still in place. The Ops that you mentioned is currently being looked at and will be fixed as soon as we can. We have a specific person on our team (Amber) that escalates these issues as soon as they appear to our development team.
Joveth, I think what bother's a lot of us is that they clearly tried to fix something and didn't then test it. If they applied the fix for the droid on Vorgath and then tested their fix, they would have seen "oh damn, the droid doesn't spawn at all now." Instead the patch was released with that bug, which in many of our minds is inexcusable.

I imagine that if i ran a business and had a product or products that had issues that needed fixing and I didn't test the product after applying the fix then I wouldn't have a business for too much longer....

LuthirFontaine's Avatar


LuthirFontaine
08.08.2012 , 11:09 AM | #34
Quote: Originally Posted by JovethGonzalez View Post
As a community team, we are here to help get answers from developers when they are available. Sometimes, we simply don't have new information or the answers to certain things. The weekly developer Q&A is currently the best place to ask questions related to the development of the game. As I mentioned before, we're going to push for more interactions as part of our new plan.
alright......

what info do you have?

Frumyrfrenzy's Avatar


Frumyrfrenzy
08.08.2012 , 11:09 AM | #35
I'm glad to read this and hope for more information about Bioware's future content plans. May I make a suggestion? How about releasing a screenshot on what Bioware is working on without giving away too much information as a small PART of your new strategy? Some teasers?

Anyway, I'm glad to read this and hoping for communication on a regular basis!

JovethGonzalez's Avatar


JovethGonzalez
08.08.2012 , 11:18 AM | #36 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Kaywinnit View Post
Also, could we get an official announcemt about SWTOR backing out of Star Wars celebrations, instead of just removing it from the events page with no comment? Why back out of what can be considered the "ultimate" Star Wars gathering?

Edited to be more specific:

To be more specific, we do apologize for any inconvenience but our dev team is hard at work on the game, and we just couldn’t spare the staff. We just completed Comic-Con and are preparing to attend Gamescom in Germany next week. Please stay tuned for updates about future events.

ZORG's Avatar


ZORG
08.08.2012 , 11:21 AM | #37
Dear Joveth Gonzalez,

Is it possible to find out if the PTS server will be reactivated and remain active from here on out? So new patches could be tested. I would goto test server if I could clone my lvl 50 toons to the test server. I would also ask that the denova operation well heck any operation only allow 2 16 man operations or 4 8 man operations per instance.
Last night (aside from the minefield bug in denova which i know you guys know about) There was over 100 people in the first instance of Denova (EC). There were times of 3 to 5 second freezing of everyone in the 16 man group.

Also I want to know if a new instance is a vew virtual server or a completely separate computer/server. Is the creation of these instances dynamic or is it started by human beings?
Fear leads to Anger
Anger leads to hate
HATE leads to suffering

LuthirFontaine's Avatar


LuthirFontaine
08.08.2012 , 11:22 AM | #38
Quote: Originally Posted by JovethGonzalez View Post
Given our recent transition, our circumstances changed, which included our plans for events. This was a recent change, and unfortunately, we will not be going to Star Wars: Celebrations this year. Stay tuned for updates about future events.
Dont mean to be a jerk but that right there is something that buggs me and if you could please pass this on to who ever does the Q and A

ENOUGH OF THE STUPID QUESTIONS!

you get 8 pages of real hard hitting questions and you take the will SWTOR be at the star wars convention or some equally soft ball or plain dumb question...

Aedey's Avatar


Aedey
08.08.2012 , 11:23 AM | #39
I really really want to believe that BW is going to get in touch more.. but my faith has really been shaken, I mean with F2P I was shocked - due to me believing the original things saying that it was not coming. Bugs from beta are still around, group finder is now effectively F*&^'ed now for reasons unknown to modern science.. & things don't seem to be getting any better.
From my POV atm it really doesn't look like the devs care that much about us. One example of this is the few teaser screenshots we've been given - Hoods with masks, hoods folded, an Assassin in heavy armour.. it just seems as though you're holding the burger on a fishing rod, getting our attention with that, then paddling us while we're not looking.
I know most of that is probably (hopefully) unintentional.. but it's really getting to the point for me where I've about had it.
Aedè Nebül - Agent - The Red Eclipse, Formerly Gav Daragon
SWG YT-TwoFiveA - Europe - Chimaera

KimbeFett's Avatar


KimbeFett
08.08.2012 , 11:24 AM | #40
Quote: Originally Posted by ZORG View Post
Dear Joveth Gonzalez,

Is it possible to find out if the PTS server will be reactivated and remain active from here on out? So new patches could be tested. I would goto test server if I could clone my lvl 50 toons to the test server. I would also ask that the denova operation well heck any operation only allow 2 16 man operations or 4 8 man operations per instance.
Last night (aside from the minefield bug in denova which i know you guys know about) There was over 100 people in the first instance of Denova (EC). There were times of 3 to 5 second freezing of everyone in the 16 man group.

Also I want to know if a new instance is a vew virtual server or a completely separate computer/server. Is the creation of these instances dynamic or is it started by human beings?
Yeah I would love some information on anything you guys' are doing to address the raid-wide lag spikes. Nothing like being on Kephess Hard to have a Lag Spike in the middle of a Baradium Bomber. Are their plans to address this? Has someone on your end reproduced the problem?