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Stuck open ticket, it will not close

STAR WARS: The Old Republic > English > Customer Service
Stuck open ticket, it will not close
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Jami's Avatar


Jami
08.02.2012 , 05:24 PM | #1
i have an open ticket it will not update or close, when i got to close it it says there was a problem please try later. same reponse for trying to update it, cannot open new tickets get same response. you have to fix this,

Ogada's Avatar


Ogada
08.02.2012 , 05:28 PM | #2 Click here to go to the next staff post in this thread. Next  
Hi Jami,

Is the ticket actually open or has it been addressed by a member of the in-game team already?

Thank you.
Ogada | BioWare Customer Service Forum Support

Jami's Avatar


Jami
08.02.2012 , 06:42 PM | #3
there is another ticket closed that was the original ticket, somehow this is a 2nd copy still open it has been addressed by customer service already, it wont allow me to close it.

Ogada's Avatar


Ogada
08.02.2012 , 09:07 PM | #4 This is the last staff post in this thread.  
Hi again Jami,

Thank you for clearing that up for me. Can you try running the Repair for me please? When you log in, there is a small cog-wheel icon in the bottom left of the log in window and in there is the Repair option. Let me know how you get on.

Thank you.
Ogada | BioWare Customer Service Forum Support

Jami's Avatar


Jami
08.03.2012 , 10:05 AM | #5
ok i ran the repair and the ticket is still stuck open will not close.

Jami's Avatar


Jami
08.05.2012 , 11:39 AM | #6
you can close this thread, i got it fixed...