Your servers are lagging...

STAR WARS: The Old Republic
Your servers are lagging...

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deramius

07.26.2012 , 02:01 PM \| #31
If you're trying to find a break in a cable, it makes sense to start from both ends and work towards the middle. You will find and diagnose the break more quickly. The Tracerts and the Pingpaths gives information about the connection between your machine and their servers, which helps them track down the problem. The path you are tracing is the path to their machines, after all.

stephenalandavie

07.26.2012 , 03:50 PM \| #32
For those affected? everyone is affected by this. You have some serious issues with this going on.

stephenalandavie

07.26.2012 , 03:51 PM \| #33
I don't experience lag anywhere except this game

Andrew_TS

07.26.2012 , 03:56 PM \| #34
To start with, the problem everyone is experiencing has been mis-identified. It is not lag, it is not server pause. Those are symptoms of the actual problem. The actual problem is the servers ability to resolve all the packets of data it is receiving and return feedback to everyone's computers so the client knows what to show you next. Basically, when (for example) 500 players all use a skill at the same time cause the server's processor to max out, some of those skills are put in a queue. After the server has resolved the first set of skills, it will resolve the next set waiting in the queue. (Yes, this did cause the symptoms everyone is experiencing today to occur prior to server transfers. Only it was less noticeable because the issue was not as large of a scale.) The symptom everyone is experiencing as a result of this appears to be lag or a server pause because during the time the server queue is full, the server stops responding to constant update requests from the client. For those that are disconnected from the server, it is likely a built in timeout in the client that disconnects you if it does not receive a response from the server for a curtain number of seconds. Having said that, the reason, IMO, CS is making the above request is because each server is likely (drawing conclusions here) a grouping of several servers deep within BWs network structure and BW is attempting to trace down which of these servers is bottle-necking the entire server network. While BW can and likely are monitoring server loads, it is likely somewhat difficult to easily narrow their search to an individual computer/server unless they have the data they are requesting from us. Note to BW: It appears that most of the posts about this issue are that most are experiencing the symptoms of this problem when playing within EC, EC HM, WZs, and on the Fleet. You should begin your search on the servers that host those instances first. Keep in mind however, these issues are also noticeable in other areas as well and because of this will likely require a much larger scale restructuring of the server network than what it appears up front. Note to Players: BWs internal server networks are likely very expensive and with this game losing so many subs since launch, expansion of these servers will likely not occur until after the forced transfer on 30 July. After the forced transfer, BW will be able to move those systems into each of the remaining servers thereby increasing the server network's ability to handle current and future player loads.

Helvectius

07.26.2012 , 04:11 PM \| #35
that told me, i always thought lag was an interuption of a constant service, i also now know that 'dailies' do not fall into this special catagory of complete twaddle. You talk s good game sir, pity you cant walk the walk,,, Any half decent server op can read out going trafic/packets and determine where any hold ups are happening...

Astarica

07.26.2012 , 04:41 PM \| #36
This problem is widespread enough that it'd be far easier to trace the problem from the server side than the client side. This is also a persistent problem. It's not like this happened one random time where I lose connection for no apparent reason. It's recurring and often quite easily produced. If Bioware doesn't keep server logs that'd indicate massive ping loss to its players then it's definitely not my concern to provide the logs either. The client logs probably help some, but you'd hope the server also keeps track of who was able to connect and who just got disconnected or at least who you haven't heard from for an unreasonable amount of time.

Agarwaenn

07.26.2012 , 06:07 PM \| #37
Quote: Originally Posted by Sutii Hello again everyone, Apologies for the delay in replying. To re-iterate what I have said before, please do run through the steps provided and should the issue persist provide us with the requested information, I've included all steps and so forth within a spoiler at the bottom of this post for ease. By no means is this, or any other post, an effort to lay blame or fault on your machines or connections, we merely wish to identify the issue and resolve it as we want you to be in game having as much fun as possible and not frustrated by issues of this nature. I can only stress that in order to investigate this issue effectively, and successfully address it, we do require your assistance in gathering this information. To go with the analogy I saw previously in the thread, where it is likened to requesting assistance with the repair of a car. In this situation it is more akin to a mechanic attempting to repair the vehicle remotely, requiring the driver themselves to perform all the diagnostic checks and other tests to locate any faults and their cause. Again, please do provide the information requested as it should only take a few minutes to gather it, we fully appreciate that this issue is very frustrating, the more information we have concerning it the better. Thank you once again for your co-operation, please see the following spoiler for the aforementioned instructions: Spoiler In order for us to investigate this matter further, and locate the source of the issue, we will need you to perform a few troubleshooting steps. First, could you please try to flush your DNS, instructions on how to do this are in the spoiler below, as well as following the steps outlined in our Connection Issues and Launcher Troubleshooting Guide threads. Spoiler Open the Windows Start Menu Type �cmd� in the �Search programs and files� field. A black icon will appear called "cmd", please right click this and then click "Run as administrator" Once this has loaded please type �ipconfig /flushdns� and press enter After this has been completed please reset your internet router, and reattempt to run the launcher. If this fails to resolve your issue could you please reply here including a DxDiag Report, your latest Launcher Logs and your Pathping and Tracert information. Instructions on how to obtain these can be found in the spoilers below: DXDiag report Spoiler Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it) Type in �DxDiag� and press �OK�. This will open the DirectX Diagnostic Tool box. At the bottom of the box is a �Save All information� button. Press it. This will open a �Save As� box. Please ensure the text file is named �DxDiag�. Save this to your desktop. Open the saved file, hit Ctrl+A (select all), and then Ctrl+C (copy). Paste that information at the bottom of your post. Please use [code] [/code] or [spoiler] [/spoiler] tags. If you don�t use the tags then your DXDiag will fill up the page making it hard to navigate your thread. Please also remove the name of your computer prior to posting the report. Launcher Logs Spoiler In a default installation these files can be found here: 32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\logs 64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs Example file name: launcher_20111122.Log Pathping and Tracert: Spoiler Pathping: ****YOU MUST BE LOGGED IN TO THE GAME FOR THIS TO WORK**** Log into Star Wars�: The Old Republic� Press [Alt]+[Tab] keys at the same time Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it) Type cmd into the Open dialog box and click �OK� At the command prompt, type in the command below and press Enter: netstat --n --p tcp --b \| more You will see a line like this one (depending on SWTOR): TCP XXX.XX.XX.XX:** YY.YYY.YYY.YY:* ESTABLISHED [swtor.exe] The X is your local IP address. The Y is the address of the server you are connecting to. The four/five digit numbers, represented by 's in both cases, indicate the port used. Write down the server IP address (represented by YY.YYY.YYY.YY, in the example). The port number will not be needed to run the following path ping. In the same command window please type in the following and press ENTER: pathping --n YY.YYY.YYY.YY >c:\pathping.txt (Replace the YY.YYY.YYY.YY with the IP address you noted down) Note: Please wait while the command finishes (this can take several minutes). Once you have returned to the command line (e.g. �C:\Users{username}>�), this signifies that the command is finished.* A file will be created on your local drive, usually the C: drive, called �pathping.txt� which will contain the pathping information. Open this file and copy the contents. Reply here including the copied contents within [spoiler] [/spoiler] tags. Tracert: Press Windows Key + R, enter �cmd� and press Enter. In the command window, please type in the following command: tracert YY.YYY.YYY.YY > C:\tracert.txt Please replace �YY.YYY.YYY.YY� with the server IP. A file �tracert.txt� will be created on your local drive, C:, which will contain the trace route information. Open this file and copy the contents. Reply here including the copied contents within [spoiler] [/spoiler] tags. You analogy of remotely trying to fix the car is also not correct. This still imply that it is our machines or ISPs. THIS IS NOT THE CASE SINCE IT HAPPENS TO EVERYONE IN THE OPS GROUP AT THE SAME TIME WHEN THEY ARE SPREAD ACROSS NORTH AMERICA.
Been actively reporting SWTOR bugs since July 2011. It's almost a full time job. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Keller's Void - Rachgier, Galadrial, Galadeon (Empire)

Sipah

07.26.2012 , 06:39 PM \| #38
Quote: Originally Posted by Andrew_TS To start with, the problem everyone is experiencing has been mis-identified. It is not lag, it is not server pause. Those are symptoms of the actual problem. The actual problem is the servers ability to resolve all the packets of data it is receiving and return feedback to everyone's computers so the client knows what to show you next. Basically, when (for example) 500 players all use a skill at the same time cause the server's processor to max out, some of those skills are put in a queue. After the server has resolved the first set of skills, it will resolve the next set waiting in the queue. (Yes, this did cause the symptoms everyone is experiencing today to occur prior to server transfers. Only it was less noticeable because the issue was not as large of a scale.) The symptom everyone is experiencing as a result of this appears to be lag or a server pause because during the time the server queue is full, the server stops responding to constant update requests from the client. For those that are disconnected from the server, it is likely a built in timeout in the client that disconnects you if it does not receive a response from the server for a curtain number of seconds. Having said that, the reason, IMO, CS is making the above request is because each server is likely (drawing conclusions here) a grouping of several servers deep within BWs network structure and BW is attempting to trace down which of these servers is bottle-necking the entire server network. While BW can and likely are monitoring server loads, it is likely somewhat difficult to easily narrow their search to an individual computer/server unless they have the data they are requesting from us. Note to BW: It appears that most of the posts about this issue are that most are experiencing the symptoms of this problem when playing within EC, EC HM, WZs, and on the Fleet. You should begin your search on the servers that host those instances first. Keep in mind however, these issues are also noticeable in other areas as well and because of this will likely require a much larger scale restructuring of the server network than what it appears up front. Note to Players: BWs internal server networks are likely very expensive and with this game losing so many subs since launch, expansion of these servers will likely not occur until after the forced transfer on 30 July. After the forced transfer, BW will be able to move those systems into each of the remaining servers thereby increasing the server network's ability to handle current and future player loads. Thank you for a great post. I'm not smart enough to know much about network architecture, but this explanation sounds very logical and believable for a lay person.

veyl

07.26.2012 , 08:14 PM \| #39
Quote: Originally Posted by Agarwaenn You analogy of remotely trying to fix the car is also not correct. This still imply that it is our machines or ISPs. THIS IS NOT THE CASE SINCE IT HAPPENS TO EVERYONE IN THE OPS GROUP AT THE SAME TIME WHEN THEY ARE SPREAD ACROSS NORTH AMERICA. The Shadowlands Denova lag is out of control: 1) Casts not actually going. 2) Instant dots not being applied 3) Channeled spells are going through the animation but doing no damage. (have to hit a spell 2 or 3 times for it to register and go) 4) and most importantly: GCD's are being eaten despite the damage/healing spell is never actually doing anything. This isn't problems with peoples computers. Id hate to reference wow, but in this case, they had the same issues. They needed major upgrades to their instance servers in order to hold the stress and erase the lag.

Ssfbistimg

07.26.2012 , 10:21 PM \| #40
Quote: Originally Posted by Sutii Hello mjwalsh, I fully appreciate that latency issues like this can be very frustrating. In order for us to investigate this matter further, and locate the source of the issue, we will need you to perform a few troubleshooting steps. First, could you please try to flush your DNS, instructions on how to do this are in the spoiler below, as well as following the steps outlined in our Connection Issues and Launcher Troubleshooting Guide threads. Spoiler Open the Windows Start Menu Type �cmd� in the �Search programs and files� field. A black icon will appear called "cmd", please right click this and then click "Run as administrator" Once this has loaded please type �ipconfig /flushdns� and press enter After this has been completed please reset your internet router, and reattempt to run the launcher. If this fails to resolve your issue could you please reply here including a DxDiag Report, your latest Launcher Logs and your Pathping and Tracert information. Instructions on how to obtain these can be found in the spoilers below: DXDiag report Spoiler Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it) Type in �DxDiag� and press �OK�. This will open the DirectX Diagnostic Tool box. At the bottom of the box is a �Save All information� button. Press it. This will open a �Save As� box. Please ensure the text file is named �DxDiag�. Save this to your desktop. Open the saved file, hit Ctrl+A (select all), and then Ctrl+C (copy). Paste that information at the bottom of your post. Please use [code] [/code] or [spoiler] [/spoiler] tags. If you don�t use the tags then your DXDiag will fill up the page making it hard to navigate your thread. Please also remove the name of your computer prior to posting the report. Launcher Logs Spoiler In a default installation these files can be found here: 32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\logs 64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs Example file name: launcher_20111122.Log Pathping and Tracert: Spoiler Pathping: ****YOU MUST BE LOGGED IN TO THE GAME FOR THIS TO WORK**** Log into Star Wars�: The Old Republic� Press [Alt]+[Tab] keys at the same time Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it) Type cmd into the Open dialog box and click �OK� At the command prompt, type in the command below and press Enter: netstat --n --p tcp --b \| more You will see a line like this one (depending on SWTOR): TCP XXX.XX.XX.XX:** YY.YYY.YYY.YY:* ESTABLISHED [swtor.exe] The X is your local IP address. The Y is the address of the server you are connecting to. The four/five digit numbers, represented by 's in both cases, indicate the port used. Write down the server IP address (represented by YY.YYY.YYY.YY, in the example). The port number will not be needed to run the following path ping. In the same command window please type in the following and press ENTER: pathping --n YY.YYY.YYY.YY >c:\pathping.txt (Replace the YY.YYY.YYY.YY with the IP address you noted down) Note: Please wait while the command finishes (this can take several minutes). Once you have returned to the command line (e.g. �C:\Users{username}>�), this signifies that the command is finished.* A file will be created on your local drive, usually the C: drive, called �pathping.txt� which will contain the pathping information. Open this file and copy the contents. Reply here including the copied contents within [spoiler] [/spoiler] tags. Tracert: Press Windows Key + R, enter �cmd� and press Enter. In the command window, please type in the following command: tracert YY.YYY.YYY.YY > C:\tracert.txt Please replace �YY.YYY.YYY.YY� with the server IP. A file �tracert.txt� will be created on your local drive, C:, which will contain the trace route information. Open this file and copy the contents. Reply here including the copied contents within [spoiler] [/spoiler] tags. I would also kindly request you to direct other players who you are aware have been experiencing this issue to this thread to perform the above steps and provide the information if necessary. Thanks. either you arent giving out the right command line ( netstat --n --p tcp --b \| more ) or im blind. I dont see the line im suppse to ( TCP XXX.XX.XX.XX:** YY.YYY.YYY.YY:* ESTABLISHED [swtor.exe ) so i cant give you any pathping tho again in 2 warzones today I have gotten ***** with lag. I want to continue playing this game but its becoming almost impossible. please have some one hit me up in live chat in the game to walk me through this pathping crap

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