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Keep getting Error 311

First BioWare Post First BioWare Post

Kanchelsis's Avatar


Kanchelsis
07.12.2012 , 02:47 PM | #1
I got a normal net connection, tried FixLauncher, the patch refuses to download completely and I get a 311 connection error since last patch...any suggestions short of reinstalling the game?

Cerimon's Avatar


Cerimon
07.12.2012 , 02:57 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings Kanchelsis,

Please could you post your most recent Launcher log here so we can see the error for ourselves. In a default game installation the log is in the following folder: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs

Thank you for your cooperation.

Cerimon | BioWare Customer Service - Forum Support

Kanchelsis's Avatar


Kanchelsis
07.12.2012 , 05:23 PM | #3
Sure, these are my latest entries:

2012-07-11 21:53:32 INFO -----------------------------(-120)-----------------------------
2012-07-11 21:53:33 INFO SpecsHash=1129711058.1954720247
2012-07-11 21:53:34 INFO Starting patcher patch
2012-07-11 21:53:34 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-11 21:53:34 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-11 21:53:35 ERROR Version file doesn't match any version in patch manifest: patcher (e212)
2012-07-11 21:53:35 ERROR Deleting D:\Star Wars-The Old Republic\patcher.version, and trying again.
2012-07-11 21:53:35 INFO ManifestComplete. Ready to patch the patcher.
2012-07-11 21:53:35 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-11 21:53:35 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
2012-07-11 21:53:35 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
2012-07-11 21:53:35 INFO Download: http://127.0.0.1:1955/app/download.solidconfig (127.0.0.1 )
2012-07-11 21:53:35 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg (87.248.217.254 87.248.217.253 )
2012-07-11 21:54:41 ERROR Download Error :Unable to download metafile (e311)
2012-07-11 21:54:41 INFO General Patch manifest state error in patcher (e209)
2012-07-11 21:54:41 ERROR Fetch Manifest Failure: General Failure
2012-07-11 21:54:41 INFO Patching end
2012-07-11 21:54:41 ERROR ManifestCompleteatcher/http://manifest.swtor.com/patch/patcher.patchmanifest
2012-07-11 21:57:28 INFO User presses exit - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (311))
2012-07-11 21:57:28 INFO Closed launcher
2012-07-11 22:09:48 INFO File info: launcher.exe size=2513328, created=6/18/2012 17:36:2, accessed=7/11/2012 19:53:27, written=6/18/2012 17:36:2
2012-07-11 22:09:48 INFO -----------------------------(-120)-----------------------------
2012-07-11 22:09:49 INFO SpecsHash=1129711058.1954720247
2012-07-11 22:09:50 INFO Starting patcher patch
2012-07-11 22:09:50 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-11 22:09:50 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-11 22:09:50 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
2012-07-11 22:09:50 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
2012-07-11 22:09:50 INFO Download: http://127.0.0.1:1051/app/download.solidconfig (127.0.0.1 )
2012-07-11 22:09:51 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg (87.248.217.254 87.248.217.253 )
2012-07-11 22:10:56 ERROR Download Error :Unable to download metafile (e311)
2012-07-11 22:10:56 INFO General Patch manifest state error in patcher (e209)
2012-07-11 22:10:56 ERROR Fetch Manifest Failure: General Failure
2012-07-11 22:10:56 INFO Patching end
2012-07-11 22:10:56 ERROR ManifestCompleteatcher/http://manifest.swtor.com/patch/patcher.patchmanifest
2012-07-11 22:12:04 INFO User presses exit - Efalse,Error Text) NEtrue,Unable to retrieve patch data. Please check network connection. (311))
2012-07-11 22:12:04 INFO Closed launcher
20120711221437 INFO -----------------------------(-120)-----------------------------
20120711221437 INFO SpecsHash=1129711058.1954720247
20120711221438 INFO Starting patcher patch
20120711221438 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
20120711221438 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest
20120711221439 INFO Patch manifest state is unknown.
20120711221439 INFO Delete D:/Star Wars-The Old Republic/patcher.version, and try again.
20120711221439 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
20120711221439 ERROR ManifestCompleteatcher/http://manifest.swtor.com/patch/patcher.patchmanifest
20120711221439 ERROR Fetch Manifest Failure: VersionFail
20120711221440 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
20120711221440 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
20120711221440 INFO Download: http://127.0.0.1:1326/app/download.solidconfig
20120711221440 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg
20120711221440 ERROR Going Offline
20120711221440 INFO Download Creating: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg
20120711221440 INFO Download Checking: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg
20120711221440 INFO Patching group: patcher -1->59
20120711221440 ERROR unknown group (patcher)
20120711221440 INFO Patching file: patcher -1->59
20120711221440 INFO Recognized patcher version 0
20120711221440 INFO Download Downloading: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg
20120711221440 INFO Download: http://cdn-patch.swtor.com/patch/pat...her_-1to59.z01
20120711221537 INFO Download: http://cdn-patch.swtor.com/patch/pat...her_-1to59.zip
20120711221537 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg
20120711221537 INFO Download Seed: Seeding: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg
20120711221537 INFO ManifestState=Patch: patcher, current=-1/upcoming=-1/required=59
20120711221540 INFO Closed launcher
2012-07-11 22:15:54 INFO File info: launcher.exe size=2512680, created=6/18/2012 17:36:2, accessed=7/11/2012 20:15:49, written=7/2/2012 22:15:0
2012-07-11 22:15:54 INFO -----------------------------(-120)-----------------------------
2012-07-11 22:15:55 INFO SpecsHash=1129711058.1954720247
2012-07-11 22:15:56 INFO Starting patcher patch
2012-07-11 22:15:56 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-11 22:15:56 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-11 22:15:57 INFO Manifest Loaded: patcher, current=59/upcoming=-1/required=59
2012-07-11 22:15:57 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=59
2012-07-11 22:15:57 INFO Manifest Loaded: patcher, current=59/upcoming=-1/required=59
2012-07-11 22:15:57 INFO ManifestState=Complete: patcher, current=59/upcoming=-1/required=59
2012-07-11 22:15:57 INFO Patch completed normally (patcher)
2012-07-11 22:15:57 INFO Patching end
2012-07-11 22:15:57 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-11 22:15:57 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-07-11 22:15:57 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-07-11 22:15:57 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-07-11 22:15:57 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-07-11 22:15:57 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-07-11 22:15:57 INFO Patch completed normally (eualas)
2012-07-11 22:15:57 INFO Patching end
2012-07-11 22:16:27 INFO User logs in.
2012-07-11 22:16:30 INFO Chosen environment is swtor
2012-07-11 22:16:30 INFO Starting patch of product retailclient_swtor
2012-07-11 22:16:30 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-11 22:16:30 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2012-07-11 22:16:31 INFO Manifest Loaded: retailclient_swtor, current=53/upcoming=-1/required=54
2012-07-11 22:16:31 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2012-07-11 22:16:31 INFO ManifestState=Dependency: retailclient_swtor, current=53/upcoming=-1/required=54
2012-07-11 22:16:31 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-11 22:16:31 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2012-07-11 22:16:31 INFO Manifest Loaded: movies_de_de, current=2/upcoming=-1/required=2
2012-07-11 22:16:31 INFO ManifestState=Complete: movies_de_de, current=2/upcoming=-1/required=2
2012-07-11 22:16:31 INFO This environment patches assets.
2012-07-11 22:16:31 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-07-11 22:16:31 INFO ManifestState=Dependency: retailclient_swtor, current=53/upcoming=-1/required=54
2012-07-11 22:16:31 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-11 22:16:31 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2012-07-11 22:16:32 INFO Manifest Loaded: assets_swtor_main, current=71/upcoming=-1/required=71
2012-07-11 22:16:32 INFO ManifestState=Complete: assets_swtor_main, current=71/upcoming=-1/required=71
2012-07-11 22:16:32 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-07-11 22:16:32 INFO ManifestState=Dependency: retailclient_swtor, current=53/upcoming=-1/required=54
2012-07-11 22:16:32 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-11 22:16:32 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2012-07-11 22:16:32 INFO Manifest Loaded: assets_swtor_de_de, current=23/upcoming=-1/required=73
2012-07-11 22:16:33 INFO ManifestState=Download: assets_swtor_de_de, current=23/upcoming=-1/required=73
2012-07-11 22:16:33 INFO Download: http://127.0.0.1:1549/app/download.solidconfig (127.0.0.1 )
2012-07-11 22:16:33 INFO Download: http://cdn-patch.swtor.com/patch/***...3to20.solidpkg (87.248.217.254 87.248.217.253 )
2012-07-11 22:17:28 ERROR Download Error :Unable to download metafile (e311)
2012-07-11 22:17:28 INFO General Patch manifest state error in retailclient_swtor (e209)
2012-07-11 22:17:28 INFO General Patch manifest state error in retailclient_swtor (e209)
2012-07-11 22:17:28 ERROR Fetch Manifest Failure: General Failure
2012-07-11 22:17:28 INFO Patching end
2012-07-11 22:17:28 ERROR ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2012-07-11 22:17:35 INFO User might exit during patching - Efalse,Error Text) NEtrue,Patch-Daten können nicht erfasst werden. Bitte überprüfe deine Netzwerkverbindung. (311))
2012-07-11 22:17:36 INFO User confirms exit - Efalse,Error Text) NEtrue,Patch-Daten können nicht erfasst werden. Bitte überprüfe deine Netzwerkverbindung. (311))
2012-07-11 22:17:36 INFO Closed launcher

And

2012-07-12 21:54:13 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2012-07-12 21:54:13 INFO ManifestState=Dependency: retailclient_swtor, current=53/upcoming=-1/required=54
2012-07-12 21:54:13 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-12 21:54:13 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2012-07-12 21:54:13 INFO Manifest Loaded: movies_de_de, current=2/upcoming=-1/required=2
2012-07-12 21:54:13 INFO ManifestState=Complete: movies_de_de, current=2/upcoming=-1/required=2
2012-07-12 21:54:13 INFO This environment patches assets.
2012-07-12 21:54:13 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-07-12 21:54:13 INFO ManifestState=Dependency: retailclient_swtor, current=53/upcoming=-1/required=54
2012-07-12 21:54:13 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-12 21:54:13 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2012-07-12 21:54:14 INFO Manifest Loaded: assets_swtor_main, current=71/upcoming=-1/required=71
2012-07-12 21:54:14 INFO ManifestState=Complete: assets_swtor_main, current=71/upcoming=-1/required=71
2012-07-12 21:54:14 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2012-07-12 21:54:14 INFO ManifestState=Dependency: retailclient_swtor, current=53/upcoming=-1/required=54
2012-07-12 21:54:14 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-12 21:54:14 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2012-07-12 21:54:14 INFO Manifest Loaded: assets_swtor_de_de, current=23/upcoming=-1/required=73
2012-07-12 21:54:14 INFO ManifestState=Download: assets_swtor_de_de, current=23/upcoming=-1/required=73
2012-07-12 21:54:14 INFO Download: http://127.0.0.1:1076/app/download.solidconfig (127.0.0.1 )
2012-07-12 21:54:16 INFO Download: http://cdn-patch.swtor.com/patch/***...3to20.solidpkg (87.248.217.253 87.248.217.254 )
2012-07-12 21:54:16 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...3to20.solidpkg
2012-07-12 21:54:16 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...3to20.solidpkg
2012-07-12 21:54:16 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...3to20.solidpkg
2012-07-12 21:54:16 INFO Patching group: assets_swtor_de_de 23->73
2012-07-12 21:54:16 INFO Patching file: assets_swtor_de_de 23->20
2012-07-12 21:54:16 INFO Recognized assets_swtor_de_de version 24
2012-07-12 21:54:16 INFO Download: http://cdn-patch.swtor.com/patch/***..._de_23to20.z01 (87.248.217.253 87.248.217.254 )
2012-07-12 21:54:17 INFO Download: http://cdn-patch.swtor.com/patch/***..._de_23to20.zip (87.248.217.253 87.248.217.254 )
2012-07-12 21:54:17 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/***...3to20.solidpkg
2012-07-12 21:54:17 INFO ManifestState=Patch: assets_swtor_de_de, current=23/upcoming=-1/required=73
2012-07-12 21:54:18 INFO Patch Complete assets_swtor_de_de, current=23/upcoming=-1/required=73
2012-07-12 21:54:18 INFO ManifestState=Download: assets_swtor_de_de, current=20/upcoming=-1/required=73
2012-07-12 21:54:18 INFO Download: http://127.0.0.1:1076/app/download.solidconfig (127.0.0.1 )
2012-07-12 21:54:18 INFO Download: http://cdn-patch.swtor.com/patch/***...0to40.solidpkg (87.248.217.253 87.248.217.254 )
2012-07-12 21:54:19 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...0to40.solidpkg
2012-07-12 21:54:19 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...0to40.solidpkg
2012-07-12 21:54:19 INFO Patching file: assets_swtor_de_de 20->40
2012-07-12 21:54:19 INFO Recognized assets_swtor_de_de version 21
2012-07-12 21:54:19 INFO Download: http://cdn-patch.swtor.com/patch/***..._de_20to40.z01 (87.248.217.253 87.248.217.254 )
2012-07-12 21:54:19 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...0to40.solidpkg
2012-07-12 21:56:24 INFO Download: http://cdn-patch.swtor.com/patch/***..._de_20to40.zip (87.248.217.253 87.248.217.254 )
2012-07-12 21:56:25 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/***...0to40.solidpkg
2012-07-12 21:56:25 INFO ManifestState=Patch: assets_swtor_de_de, current=20/upcoming=-1/required=73
2012-07-12 22:05:25 INFO Patch Complete assets_swtor_de_de, current=20/upcoming=-1/required=73
2012-07-12 22:05:27 INFO ManifestState=Download: assets_swtor_de_de, current=40/upcoming=-1/required=73
2012-07-12 22:05:27 INFO Download: http://127.0.0.1:1076/app/download.solidconfig (127.0.0.1 )
2012-07-12 22:05:30 INFO Download: http://cdn-patch.swtor.com/patch/***...0to60.solidpkg (87.248.217.253 87.248.217.254 )
2012-07-12 22:05:31 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...0to60.solidpkg
2012-07-12 22:05:31 INFO Patching file: assets_swtor_de_de 40->60
2012-07-12 22:05:31 INFO Recognized assets_swtor_de_de version 41
2012-07-12 22:05:31 INFO Download: http://cdn-patch.swtor.com/patch/***..._de_40to60.z01 (87.248.217.253 87.248.217.254 )
2012-07-12 22:05:31 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...0to60.solidpkg
2012-07-12 22:08:53 INFO Download: http://cdn-patch.swtor.com/patch/***..._de_40to60.zip (87.248.217.253 87.248.217.254 )
2012-07-12 22:08:54 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/***...0to60.solidpkg
2012-07-12 22:08:54 INFO ManifestState=Patch: assets_swtor_de_de, current=40/upcoming=-1/required=73
2012-07-12 22:15:30 INFO Patch Complete assets_swtor_de_de, current=40/upcoming=-1/required=73
2012-07-12 22:15:32 INFO ManifestState=Download: assets_swtor_de_de, current=60/upcoming=-1/required=73
2012-07-12 22:15:32 INFO Download: http://127.0.0.1:1076/app/download.solidconfig (127.0.0.1 )
2012-07-12 22:15:34 INFO Download: http://cdn-patch.swtor.com/patch/***...0to65.solidpkg (87.248.217.254 87.248.217.253 )
2012-07-12 22:16:49 ERROR Download Error :Unable to download metafile (e311)
2012-07-12 22:16:50 INFO General Patch manifest state error in retailclient_swtor (e209)
2012-07-12 22:16:50 INFO General Patch manifest state error in retailclient_swtor (e209)
2012-07-12 22:16:50 ERROR Fetch Manifest Failure: General Failure
2012-07-12 22:16:50 INFO Patching end
2012-07-12 22:16:50 ERROR ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2012-07-13 00:20:54 INFO Closed launcher

smgorilla's Avatar


smgorilla
07.13.2012 , 02:48 PM | #4
2012-07-13 14:47:38 INFO File info: launcher.exe size=2527520, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=3/6/2012 20:59:0
2012-07-13 14:47:38 INFO -----------------------------(300)-----------------------------
2012-07-13 14:47:40 INFO SpecsHash=203206108.792835639
2012-07-13 14:47:41 INFO Starting patcher patch
2012-07-13 14:47:41 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 14:47:41 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 14:47:41 INFO Version file doesn't match any version in patch manifest: patcher
2012-07-13 14:47:41 INFO Deleting C:/Program Files (x86)/Electronic Arts/BioWare/Star Wars - The Old Republic/patcher.version, and trying again.
2012-07-13 14:47:41 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 14:47:41 INFO ManifestComplete. Ready to patch the patcher.
2012-07-13 14:47:42 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
2012-07-13 14:47:42 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
2012-07-13 14:47:42 INFO Download: http://127.0.0.1:49180/app/download.solidconfig (127.0.0.1 )
2012-07-13 14:47:46 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg (68.142.118.254 68.142.118.4 )
2012-07-13 14:49:02 ERROR Download Error :Unable to download metafile
2012-07-13 14:49:02 INFO General Patch manifest state error in patcher
2012-07-13 14:49:02 ERROR Fetch Manifest Failure: General Failure
2012-07-13 14:49:02 INFO Patching end
2012-07-13 14:49:02 ERROR ManifestComplete:patcher/http://manifest.swtor.com/patch/patcher.patchmanifest
2012-07-13 14:49:26 INFO User presses exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection.)
2012-07-13 14:49:26 INFO Closed launcher
2012-07-13 14:49:47 INFO File info: launcher.exe size=2527520, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=3/6/2012 20:59:0
2012-07-13 14:49:47 INFO -----------------------------(300)-----------------------------
2012-07-13 14:49:48 INFO SpecsHash=203206108.792835639
2012-07-13 14:49:49 INFO Starting patcher patch
2012-07-13 14:49:49 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 14:49:50 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 14:49:50 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
2012-07-13 14:49:50 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
2012-07-13 14:49:50 INFO Download: http://127.0.0.1:49386/app/download.solidconfig (127.0.0.1 )
2012-07-13 14:49:51 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg (68.142.118.254 68.142.118.4 )
2012-07-13 14:51:06 ERROR Download Error :Unable to download metafile
2012-07-13 14:51:06 INFO General Patch manifest state error in patcher
2012-07-13 14:51:06 ERROR Fetch Manifest Failure: General Failure
2012-07-13 14:51:06 INFO Patching end
2012-07-13 14:51:06 ERROR ManifestComplete:patcher/http://manifest.swtor.com/patch/patcher.patchmanifest
2012-07-13 14:51:12 INFO User presses exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection.)
2012-07-13 14:51:13 INFO Closed launcher
2012-07-13 14:52:58 INFO File info: launcher.exe size=2527520, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=3/6/2012 20:59:0
2012-07-13 14:52:58 INFO -----------------------------(300)-----------------------------
2012-07-13 14:52:59 INFO SpecsHash=203206108.792835639
2012-07-13 14:53:01 INFO Starting patcher patch
2012-07-13 14:53:01 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 14:53:01 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 14:53:01 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
2012-07-13 14:53:01 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
2012-07-13 14:53:01 INFO Download: http://127.0.0.1:49590/app/download.solidconfig (127.0.0.1 )
2012-07-13 14:53:01 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg (68.142.118.254 68.142.118.4 )
2012-07-13 14:54:17 ERROR Download Error :Unable to download metafile
2012-07-13 14:54:17 INFO General Patch manifest state error in patcher
2012-07-13 14:54:17 ERROR Fetch Manifest Failure: General Failure
2012-07-13 14:54:17 INFO Patching end
2012-07-13 14:54:17 ERROR ManifestComplete:patcher/http://manifest.swtor.com/patch/patcher.patchmanifest
2012-07-13 14:54:32 INFO User presses exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection.)
2012-07-13 14:54:32 INFO Closed launcher
2012-07-13 14:54:43 INFO File info: launcher.exe size=2527520, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=3/6/2012 20:59:0
2012-07-13 14:54:43 INFO -----------------------------(300)-----------------------------
2012-07-13 14:54:44 INFO SpecsHash=203206108.792835639
2012-07-13 14:54:45 INFO Starting patcher patch
2012-07-13 14:54:45 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 14:54:45 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 14:54:45 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
2012-07-13 14:54:45 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
2012-07-13 14:54:45 INFO Download: http://127.0.0.1:49808/app/download.solidconfig (127.0.0.1 )
2012-07-13 14:54:46 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg (68.142.118.4 68.142.118.254 )
2012-07-13 14:56:01 ERROR Download Error :Unable to download metafile
2012-07-13 14:56:01 INFO General Patch manifest state error in patcher
2012-07-13 14:56:01 ERROR Fetch Manifest Failure: General Failure
2012-07-13 14:56:01 INFO Patching end
2012-07-13 14:56:01 ERROR ManifestComplete:patcher/http://manifest.swtor.com/patch/patcher.patchmanifest
2012-07-13 14:56:38 INFO User presses exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection.)
2012-07-13 14:56:38 INFO Closed launcher
2012-07-13 15:03:45 INFO File info: launcher.exe size=2527520, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=3/6/2012 20:59:0
2012-07-13 15:03:45 INFO -----------------------------(300)-----------------------------
2012-07-13 15:03:46 INFO SpecsHash=203206108.792835639
2012-07-13 15:03:47 INFO Starting patcher patch
2012-07-13 15:03:47 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 15:03:47 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 15:03:47 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:03:47 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:03:47 INFO Download: http://127.0.0.1:50513/app/download.solidconfig (127.0.0.1 )
2012-07-13 15:03:48 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg (68.142.118.4 68.142.118.254 )
2012-07-13 15:05:05 ERROR Download Error :Unable to download metafile
2012-07-13 15:05:05 INFO General Patch manifest state error in patcher
2012-07-13 15:05:05 ERROR Fetch Manifest Failure: General Failure
2012-07-13 15:05:05 INFO Patching end
2012-07-13 15:05:05 ERROR ManifestComplete:patcher/http://manifest.swtor.com/patch/patcher.patchmanifest
2012-07-13 15:05:08 INFO User presses exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection.)
2012-07-13 15:05:08 INFO Closed launcher
2012-07-13 15:05:34 INFO File info: launcher.exe size=2527520, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=3/6/2012 20:59:0
2012-07-13 15:05:34 INFO -----------------------------(300)-----------------------------
2012-07-13 15:05:35 INFO SpecsHash=203206108.792835639
2012-07-13 15:05:36 ERROR Promos Error status: 5
2012-07-13 15:05:36 INFO Starting patcher patch
2012-07-13 15:05:36 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 15:05:36 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 15:05:42 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:05:42 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:05:42 INFO Download: http://127.0.0.1:50709/app/download.solidconfig (127.0.0.1 )
2012-07-13 15:05:43 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg (68.142.118.4 68.142.118.254 )
2012-07-13 15:06:04 ERROR Promos Error status: 200
2012-07-13 15:06:14 ERROR Promos Error: Timeout
2012-07-13 15:06:31 ERROR Promos Error: Timeout
2012-07-13 15:07:06 ERROR Download Error :Unable to download metafile
2012-07-13 15:07:06 INFO General Patch manifest state error in patcher
2012-07-13 15:07:06 ERROR Fetch Manifest Failure: General Failure
2012-07-13 15:07:06 INFO Patching end
2012-07-13 15:07:06 ERROR ManifestComplete:patcher/http://manifest.swtor.com/patch/patcher.patchmanifest
2012-07-13 15:07:19 INFO User presses exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection.)
2012-07-13 15:07:19 INFO Closed launcher
2012-07-13 15:10:45 INFO File info: launcher.exe size=2527520, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=3/6/2012 20:59:0
2012-07-13 15:10:45 INFO -----------------------------(300)-----------------------------
2012-07-13 15:10:47 INFO SpecsHash=203206108.792835639
2012-07-13 15:10:47 INFO Starting patcher patch
2012-07-13 15:10:47 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 15:10:47 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 15:10:48 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:10:48 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:10:48 INFO Download: http://127.0.0.1:51044/app/download.solidconfig (127.0.0.1 )
2012-07-13 15:10:48 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to59.solidpkg (68.142.118.254 68.142.118.4 )
2012-07-13 15:12:03 ERROR Download Error :Unable to download metafile
2012-07-13 15:12:03 INFO General Patch manifest state error in patcher
2012-07-13 15:12:03 ERROR Fetch Manifest Failure: General Failure
2012-07-13 15:12:03 INFO Patching end
2012-07-13 15:12:03 ERROR ManifestComplete:patcher/http://manifest.swtor.com/patch/patcher.patchmanifest
2012-07-13 15:12:10 INFO Scanning and repairing... this could take 20 minutes or more.
2012-07-13 15:12:10 INFO Verifying patcher:false
2012-07-13 15:12:10 INFO Verify completed scan 0
2012-07-13 15:12:10 INFO 1 scans finished.
2012-07-13 15:12:10 INFO File scan and repair completed successfully.
2012-07-13 15:12:10 INFO Patching end
2012-07-13 15:14:53 INFO User presses exit - E:(false,Error Text) NE:(false,Unable to retrieve patch data. Please check network connection.)
2012-07-13 15:14:53 INFO Closed launcher
2012-07-13 15:31:13 INFO File info: launcher.exe size=2512680, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=7/3/2012 3:15:8
2012-07-13 15:31:13 INFO -----------------------------(300)-----------------------------
2012-07-13 15:31:14 INFO SpecsHash=203206108.792835639
2012-07-13 15:31:15 INFO Starting patcher patch
2012-07-13 15:31:15 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 15:31:15 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 15:31:15 INFO Manifest Loaded: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:31:15 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:31:16 INFO Manifest Loaded: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:31:16 INFO ManifestState=Complete: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:31:16 INFO Patch completed normally (patcher)
2012-07-13 15:31:16 INFO Patching end
2012-07-13 15:31:16 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 15:31:16 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-07-13 15:31:16 INFO Manifest Loaded: eualas, current=-1/upcoming=-1/required=0
2012-07-13 15:31:16 INFO ManifestState=Download: eualas, current=-1/upcoming=-1/required=0
2012-07-13 15:31:16 INFO Download: http://127.0.0.1:51317/app/download.solidconfig (127.0.0.1 )
2012-07-13 15:31:16 INFO Download: http://cdn-patch.swtor.com/patch/eua...-1to0.solidpkg (68.142.118.4 68.142.118.254 )
2012-07-13 15:32:11 ERROR Download Error :Unable to download metafile (e311)
2012-07-13 15:32:11 INFO General Patch manifest state error in eualas (e209)
2012-07-13 15:32:11 ERROR Fetch Manifest Failure: General Failure
2012-07-13 15:32:11 INFO Patching end
2012-07-13 15:32:11 ERROR ManifestComplete:eualas/http://manifest.swtor.com/patch/eualas.patchmanifest
2012-07-13 15:32:23 INFO User presses exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection. (311))
2012-07-13 15:32:23 INFO Closed launcher
2012-07-13 15:33:11 INFO File info: launcher.exe size=2512680, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=7/3/2012 3:15:8
2012-07-13 15:33:11 INFO -----------------------------(300)-----------------------------
2012-07-13 15:33:15 INFO SpecsHash=203206108.792835639
2012-07-13 15:33:16 INFO Starting patcher patch
2012-07-13 15:33:16 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 15:33:16 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 15:33:17 INFO Manifest Loaded: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:33:17 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:33:17 INFO Manifest Loaded: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:33:17 INFO ManifestState=Complete: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:33:17 INFO Patch completed normally (patcher)
2012-07-13 15:33:17 INFO Patching end
2012-07-13 15:33:17 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 15:33:17 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-07-13 15:33:19 INFO Manifest Loaded: eualas, current=-1/upcoming=-1/required=0
2012-07-13 15:33:19 INFO ManifestState=Download: eualas, current=-1/upcoming=-1/required=0
2012-07-13 15:33:19 INFO Download: http://127.0.0.1:51493/app/download.solidconfig (127.0.0.1 )
2012-07-13 15:33:19 INFO Download: http://cdn-patch.swtor.com/patch/eua...-1to0.solidpkg (68.142.118.4 68.142.118.254 )
2012-07-13 15:33:28 INFO Lag report generated
2012-07-13 15:33:28 INFO Sending ping report: {"209.66.92.106":[146,260,448,-1,86,-1,189],"152.179.48.58":[-1,269,331,60,117,108],"209.66.92.102":[296,399,390,138,-1,142],"152.179.99.218":[145,165,155,147,144],"80.239.192.82":[188,192,199,216,190],"195.2.27.90":[195,193,188,191,208],"80.239.192.78":[191,195,192,194,199],"195.2.27.86":[200,196,198,197,194],"64.125.199.186":[111,107,104,104,106],"152.179.164.162":[118,110,107,109,112],"64.125.199.190":[114,126,115,123,115],"152.179.50.154":[119,117,119,115,119],"127.0.0.1":[0,0,0,0,0],"localhost":[1,0,0,0,0]}
2012-07-13 15:34:14 ERROR Download Error :Unable to download metafile (e311)
2012-07-13 15:34:14 INFO General Patch manifest state error in eualas (e209)
2012-07-13 15:34:14 ERROR Fetch Manifest Failure: General Failure
2012-07-13 15:34:14 INFO Patching end
2012-07-13 15:34:14 ERROR ManifestComplete:eualas/http://manifest.swtor.com/patch/eualas.patchmanifest
2012-07-13 15:39:35 INFO File info: launcher.exe size=2512680, created=11/9/2011 5:50:44, accessed=3/6/2012 20:59:0, written=7/3/2012 3:15:8
2012-07-13 15:39:35 INFO -----------------------------(300)-----------------------------
2012-07-13 15:39:36 INFO SpecsHash=203206108.792835639
2012-07-13 15:39:36 INFO Starting patcher patch
2012-07-13 15:39:37 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 15:39:37 INFO Manifest Loaded: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:39:37 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:39:37 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-07-13 15:39:40 INFO Manifest Loaded: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:39:40 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=59
2012-07-13 15:39:40 INFO Manifest Loaded: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:39:40 INFO ManifestState=Complete: patcher, current=59/upcoming=-1/required=59
2012-07-13 15:39:40 INFO Patch completed normally (patcher)
2012-07-13 15:39:40 INFO Patching end
2012-07-13 15:39:40 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-07-13 15:39:40 INFO Manifest Loaded: eualas, current=-1/upcoming=-1/required=0
2012-07-13 15:39:40 INFO ManifestState=Download: eualas, current=-1/upcoming=-1/required=0
2012-07-13 15:39:40 INFO Download: http://127.0.0.1:51668/app/download.solidconfig (127.0.0.1 )
2012-07-13 15:39:50 INFO Download: http://cdn-patch.swtor.com/patch/eua...-1to0.solidpkg (68.142.118.4 68.142.118.254 )
2012-07-13 15:40:47 ERROR Download Error :Unable to download metafile (e311)
2012-07-13 15:40:47 INFO General Patch manifest state error in eualas (e209)
2012-07-13 15:40:47 ERROR Fetch Manifest Failure: General Failure
2012-07-13 15:40:47 INFO Patching end
2012-07-13 15:40:47 ERROR ManifestComplete:eualas/http://manifest.swtor.com/patch/eualas.patchmanifest

smgorilla's Avatar


smgorilla
07.13.2012 , 02:49 PM | #5
I've got the same exact problem

Beesodd's Avatar


Beesodd
07.13.2012 , 02:53 PM | #6 Click here to go to the next staff post in this thread. Next  
Hi smgorilla,

We are currently investigating this issue. Please follow the steps on this Sticky page.

Thank you.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

bigfatx's Avatar


bigfatx
07.13.2012 , 03:48 PM | #7
Quote: Originally Posted by Beesodd View Post
Hi smgorilla,

We are currently investigating this issue. Please follow the steps on this Sticky page.

Thank you.
Stop giving that link and show us a realy solution because it doesnt works

Beesodd's Avatar


Beesodd
07.13.2012 , 04:18 PM | #8 This is the last staff post in this thread.  
Quote: Originally Posted by bigfatx View Post
Stop giving that link and show us a realy solution because it doesnt works
That link leads to a page with standard troubleshooting steps. For many players, these will help, and there's a reason they are standard troubleshooting steps. If they do not, which is unfortunately the case for a number of players lately, the post prompts players to submit more information to help investigate the issue. Gathering as much information as possible is important, as it is clear that this is a complicated issue.

I understand that this is very frustrating, but we are working on this, and there is method to our actions.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

smgorilla's Avatar


smgorilla
07.13.2012 , 04:35 PM | #9
Quote: Originally Posted by bigfatx View Post
Stop giving that link and show us a realy solution because it doesnt works
Their response shows that there is no solution yet

smgorilla's Avatar


smgorilla
07.13.2012 , 04:48 PM | #10
I understand how complicated this can be so thank you for your time beezod and cerimon!
May the force be with you! lol