Why Bioware doesn't talk to us?

Heh, most tickets over there take, quite literally, days. I'm no Blizzard basher - they simply don't make bad games, and WoW is no exception. But let's be realistic here - their in-game services have only grown worse and more ineffective as time goes on.

There is communication, but it's mostly either fluff or telling us the same thing ten times but in a different way.

A.) Facebook is useless. There is no communication there at all, just some announcements about patches and polling you about what advance class you play.

B.) Twitter is even worse, because all it is is fluff. There are some real answers there, but not much conversation at all. It's mostly someone congratulating a player on reaching 50 or finishing a chapter or sending someone to either CS or the Suggestion Box. Scan through the twitter for a few minutes. You'll probably reach the same conclusion. Quotes from the twitter that pretty much Sum it up:
-- "@jaygurley Feel free to drop that feedback in our Suggestion Box forum: http://bit.ly/znT0db Thanks! ^JJ"
--"@maowin Congrats on reaching level 50! ^JJ"
--"@BrokeBH I see nothing wrong with that. Declare your independence from Republic scum and/or vile Imperials (character choice dependent)! ^MD"
--"@ausiellomxnpq0 Glad to hear it was a smooth process! Enjoy your new server! ^JJ"

C.) Forums=meh. There's some information, but I find it mostly fluff as well. The Q&A's can be good, and have been lately, but 10 questions a week is a bit weak. You can't do 15 or twenty? Scanning though the Q&A thread I always find some really interesting questions I would like the answer to as well. I'd really like the Q&A to be filled with less fluff, but I think they've been doing *much* better with that lately. I also think that we'd like some conversation in the forums. What I've noticed is that Devs usually answer one question in the forums and then disappear. Not always, of course, but usually. And I think that's what everyone is looking for. Conversations with Devs. Actually talking about the game, and how it can be improved. More explanation about how things are the way they are.

I understand that the forums are filled with stupid threads, trolls, and whiners, but that doesn't mean that the people who aren't among those should get punished for that.

There is communication, but it's mostly either fluff or telling us the same thing ten times but in a different way.

A.) Facebook is useless. There is no communication there at all, just some announcements about patches and polling you about what advance class you play.

B.) Twitter is even worse, because all it is is fluff. There are some real answers there, but not much conversation at all. It's mostly someone congratulating a player on reaching 50 or finishing a chapter or sending someone to either CS or the Suggestion Box. Scan through the twitter for a few minutes. You'll probably reach the same conclusion. Quotes from the twitter that pretty much Sum it up:
-- "@jaygurley Feel free to drop that feedback in our Suggestion Box forum: http://bit.ly/znT0db Thanks! ^JJ"
--"@maowin Congrats on reaching level 50! ^JJ"
--"@BrokeBH I see nothing wrong with that. Declare your independence from Republic scum and/or vile Imperials (character choice dependent)! ^MD"
--"@ausiellomxnpq0 Glad to hear it was a smooth process! Enjoy your new server! ^JJ"

C.) Forums=meh. There's some information, but I find it mostly fluff as well. The Q&A's can be good, and have been lately, but 10 questions a week is a bit weak. You can't do 15 or twenty? Scanning though the Q&A thread I always find some really interesting questions I would like the answer to as well. I'd really like the Q&A to be filled with less fluff, but I think they've been doing *much* better with that lately. I also think that we'd like some conversation in the forums. What I've noticed is that Devs usually answer one question in the forums and then disappear. Not always, of course, but usually. And I think that's what everyone is looking for. Conversations with Devs. Actually talking about the game, and how it can be improved. More explanation about how things are the way they are.

I understand that the forums are filled with stupid threads, trolls, and whiners, but that doesn't mean that the people who aren't among those should get punished for that.

There is communication, but it's mostly either fluff or telling us the same thing ten times but in a different way.

A.) Facebook is useless. There is no communication there at all, just some announcements about patches and polling you about what advance class you play.

B.) Twitter is even worse, because all it is is fluff. There are some real answers there, but not much conversation at all. It's mostly someone congratulating a player on reaching 50 or finishing a chapter or sending someone to either CS or the Suggestion Box. Scan through the twitter for a few minutes. You'll probably reach the same conclusion. Quotes from the twitter that pretty much Sum it up:
-- "@jaygurley Feel free to drop that feedback in our Suggestion Box forum: http://bit.ly/znT0db Thanks! ^JJ"
--"@maowin Congrats on reaching level 50! ^JJ"
--"@BrokeBH I see nothing wrong with that. Declare your independence from Republic scum and/or vile Imperials (character choice dependent)! ^MD"
--"@ausiellomxnpq0 Glad to hear it was a smooth process! Enjoy your new server! ^JJ"

C.) Forums=meh. There's some information, but I find it mostly fluff as well. The Q&A's can be good, and have been lately, but 10 questions a week is a bit weak. You can't do 15 or twenty? Scanning though the Q&A thread I always find some really interesting questions I would like the answer to as well. I'd really like the Q&A to be filled with less fluff, but I think they've been doing *much* better with that lately. I also think that we'd like some conversation in the forums. What I've noticed is that Devs usually answer one question in the forums and then disappear. Not always, of course, but usually. And I think that's what everyone is looking for. Conversations with Devs. Actually talking about the game, and how it can be improved. More explanation about how things are the way they are.

I understand that the forums are filled with stupid threads, trolls, and whiners, but that doesn't mean that the people who aren't among those should get punished for that.

BW talks plenty. They just don't SAY anything.

Hmm must be something that fell in decline then....used to be quite good in WotLK times =\.
Still for a game that's quite new, customer service should be one of the top priorities, in SWTOR that doesnt really happens.