Why Bioware doesn't talk to us?

True, but more silence from Bioware and more rigorous forum moderation will not make the problem go away. It will make it worse if anything.

On any gaming website, this problem cannot and will not (ever) be solved.
What Bioware can do however, is to make themselves more likable, to give a sense of "hey we're here too, gamers, just like you". The community will warm up to them and you will see a drastic change in the attitude here. In time.

The alternative is more silence, more "vicious" threads which will lead to more thread closing and reply deleting, which will lead to more "vicious" threads which will lead to more thread closing and reply deleting, which will lead to more "vicious" threads...and what is the end solution? Directly ban someone for being negative or close the forums?

When I see a thread stateing " Bioware doesnt talk to us" first thing that comes to mind is that childhood phrase " you dont love me anymore"....sniffle

Yeah, pretty upset about that. The company has certainly become way too corporate.

No we can't agree. About 5% is the correct figure for players active on game forums.

People are quite likely to cancel a twitter feed if they no longer play because it is delivered to them. I have dormant accounts on forums I stopped visiting years ago, I would not want to keep getting twitter messages about a game I have abandoned.

A post count on the forums is a meaningless metric as the forums do keep the posts of people who no longer play, these forums have posts from pre-launch included in those numbers (and people have multiple posts).

The world has moved on, forums are no longer the best method for announcing things to your players when it comes to games.

Prove it. At least the other claims were supported by statistics, and not just a blind number.

You're so far off the mark it's not even funny!

Alright. Let's say TOR has 1.5 mil subscribers right now.
5% of 1.5 mil is 75,000.

By looking on the main forum webpage, I have added all the threads and posts made in each section of the forums.
The total number was (1 hour ago, when I made that post):
291,109 Total Threads and
3,604,007 Total Posts

That means that on average:
Each user has created 3.8 threads and
Each user has posted 48 times on these forums.

And that is with only 5% of the players using the forums (meaning posting and not just reading).
Also taking into account that I have no idea from where you got the 5% from.

Anyway, please show (or prove) that those using Twitter or Facebook have the same -or greater level of activity as the forums.

Oh, people can come up with statistics to prove anything, Kent. 14% of people know that. --Homer Simpson

And your figures start with a false premise from the 1st sentence, so much for the "use of statistics".

The number of posts on the forums is related to the total number of accounts ever used. It includes every player who posted since the forums were opened, including pre-launch players who never even bought the game (not going to be a lot but they will be there).

And I will point out that you have started 2 threads and made 146 posts.

Of course. But you are missing the fact that you don't need to be a game subscriber to follow on Twitter or Facebook.
You are also omitting the fact that in the same way the total numbers of posts on the forums can be from people who left ages ago, the same can be applied to those following on TW and FB.

And I would very much like to think that the forums have more users (since this includes all accounts on the servers - 1.5 mil or whatever), while FB and TW numbers are lower (for one thing they can't have more than 1.5 mil people using them - I mean there can't be more TW and FB followers than active game accounts !).
So from the very start, FB and TW have fewer players using them than the main website.

That is why I said "on average" !
Of course not everyone has the same number of posts. Doooh...

Anyway, from what you say, some counting rules can be applied to the forums, but not to the beloved TW and FB, for reasons you don't specify.