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Random Crashing

First BioWare Post First BioWare Post

snave's Avatar


snave
06.29.2012 , 05:53 PM | #1
So since I managed to install the patch finally defeating the repair loop boss I am now randomly crashing in game.

No lag, no stuttering, fine one second and the next I'm back to my desktop. I've done the chkdsk and memtest all appear to be fine.

One thing to mention, I do overclock my pc which should make a difference but first off I cannot patch whilst overclocked and I'm sure you're now going to blame that instead of looking into anything.

Dxdiag
Spoiler

mbxtreme's Avatar


mbxtreme
06.29.2012 , 05:59 PM | #2
I am having the same issue and am not overclocked. I will be playing and random crash and computer reboot. It is not doing it with any other games and only started with patch from 6-29-12. Right now I can't even load the game without it happening. I uninstalled and am in the process of reinstalling the game. They break things by over fixing them! *ugh*

DarthSublimitas's Avatar


DarthSublimitas
06.29.2012 , 06:02 PM | #3
Quote: Originally Posted by snave View Post
So since I managed to install the patch finally defeating the repair loop boss I am now randomly crashing in game.

No lag, no stuttering, fine one second and the next I'm back to my desktop. I've done the chkdsk and memtest all appear to be fine.

One thing to mention, I do overclock my pc which should make a difference but first off I cannot patch whilst overclocked and I'm sure you're now going to blame that instead of looking into anything.

Dxdiag
Spoiler
OH man that sucks sigh... just something else to be expected with this game... my problem is I'm still fighting the "Repair Damaged Files" Boss as well. It ALWAYS happens with this, and ONLY this, game. I'm just miffed about it and you know that CS is useless and won't give us an answer which is even more disheartening...
"The Truth Shall Free Me"
And humour makes our lives worth living:
http://www.lo-ping.org/2012/01/20/th...ode-iii-and-v/ Why it's bad to plagiarize:http://auditorydepredation.files.wor...6231905169.jpg

Cerimon's Avatar


Cerimon
06.29.2012 , 06:08 PM | #4 Click here to go to the next staff post in this thread. Next  
Greetings All,

Please ensure that you have checked the following:
  • Please run your hardware at stock speeds i.e. No Overclocking.
  • Please run the System file Checker from Microsoft as this can find problems with your system files and repair them: http://support.microsoft.com/kb/929833
  • You should check that you have the latest Service Pack and Windows Updates installed for your operating system including the optional updates such as .NET Framework and Visual C++ features.
  • You should try using the 'Repair' utility on the launcher. To do this please click on the button located in the bottom left hand corner of the launcher window. This will open a settings menu where you will be able to find and click on the 'Repair' button.
  • If you are experiencing this issue after having installed the game from a physical copy, please try running the Fixlauncher.exe located in your installation directory. This is located by default at:
    • 32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic
    • 64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic
If this does not help, try downloading the installer from www.swtor.com/download and running this over your existing installation.

If you are still encountering this issue after checking all of the above, please feel free to post again.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support

DarthSublimitas's Avatar


DarthSublimitas
06.29.2012 , 06:14 PM | #5
Quote: Originally Posted by Cerimon View Post
Greetings All,

Please ensure that you have checked the following:
  • Please run your hardware at stock speeds i.e. No Overclocking.
  • Please run the System file Checker from Microsoft as this can find problems with your system files and repair them: http://support.microsoft.com/kb/929833
  • You should check that you have the latest Service Pack and Windows Updates installed for your operating system including the optional updates such as .NET Framework and Visual C++ features.
  • You should try using the 'Repair' utility on the launcher. To do this please click on the button located in the bottom left hand corner of the launcher window. This will open a settings menu where you will be able to find and click on the 'Repair' button.
  • If you are experiencing this issue after having installed the game from a physical copy, please try running the Fixlauncher.exe located in your installation directory. This is located by default at:
    • 32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic
    • 64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic
If this does not help, try downloading the installer from www.swtor.com/download and running this over your existing installation.

If you are still encountering this issue after checking all of the above, please feel free to post again.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic
Oh thanks for your USELESS information.
"The Truth Shall Free Me"
And humour makes our lives worth living:
http://www.lo-ping.org/2012/01/20/th...ode-iii-and-v/ Why it's bad to plagiarize:http://auditorydepredation.files.wor...6231905169.jpg

DarthSublimitas's Avatar


DarthSublimitas
06.29.2012 , 06:24 PM | #6
I'm posting again - this is an ENDLESS cycle of repair and repair and repair. I can't play something that I"m PAYING for. What are you going to do to compensate my time lost???????
"The Truth Shall Free Me"
And humour makes our lives worth living:
http://www.lo-ping.org/2012/01/20/th...ode-iii-and-v/ Why it's bad to plagiarize:http://auditorydepredation.files.wor...6231905169.jpg

snave's Avatar


snave
06.29.2012 , 06:27 PM | #7
Quote: Originally Posted by Cerimon View Post
Greetings All,

Please ensure that you have checked the following:
  • Please run your hardware at stock speeds i.e. No Overclocking.
  • Please run the System file Checker from Microsoft as this can find problems with your system files and repair them: http://support.microsoft.com/kb/929833
  • You should check that you have the latest Service Pack and Windows Updates installed for your operating system including the optional updates such as .NET Framework and Visual C++ features.
  • You should try using the 'Repair' utility on the launcher. To do this please click on the button located in the bottom left hand corner of the launcher window. This will open a settings menu where you will be able to find and click on the 'Repair' button.
  • If you are experiencing this issue after having installed the game from a physical copy, please try running the Fixlauncher.exe located in your installation directory. This is located by default at:
    • 32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic
    • 64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic
If this does not help, try downloading the installer from www.swtor.com/download and running this over your existing installation.

If you are still encountering this issue after checking all of the above, please feel free to post again.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic
Yeah I've done all of that mate apart from restoring stock speeds. My PC is stable with everything apart from this game and the instability started after your patch so I'm going to guess there's an issue with the patch. Especially seeing as it's happening to multiple people

DarthSublimitas's Avatar


DarthSublimitas
06.29.2012 , 06:35 PM | #8
All I want to do is play this game - IS THAT TOO MUCH TO ASK FOR???!!!!!!!!!!!!!

I'm really getting tired of paying for something and not getting anything in return. Perhaps the best solution is just to call CS and ask for a refund because OBVIOUSLY the canned responses are coming from a "CS" here on this board that have ABSOLUTELY NO CLUE AS TO WHAT'S GOING ON WITH THIS GAME!!!!!!!!!!
"The Truth Shall Free Me"
And humour makes our lives worth living:
http://www.lo-ping.org/2012/01/20/th...ode-iii-and-v/ Why it's bad to plagiarize:http://auditorydepredation.files.wor...6231905169.jpg

Cerimon's Avatar


Cerimon
06.29.2012 , 06:53 PM | #9 This is the last staff post in this thread.  
Greetings All,

@snave: For maximum functionality and stability of the game we recommend users not overclock their hardware.

@DarthSublimitas: There are two possibilities here, the first is that there are game asset files stored on a part of your hard drive that is corrupted and needs to be repaired using Chkdsk. The second is that defective or overclocked RAM is causing corrupted data to be written to the hard drive. Defective RAM can be detected by using the Memtest86+ (www.memtest.org) utility. The solution to this second case is to remove or replace the defective memory or to not overclock it. If both of these situations have been discounted then a full uninstall, reboot and reinstall has worked for some people. We are very aware of how frustrating this all can be and we will do all we can to help every player get in game.

Please post again should you have further questions.

Cerimon | BioWare Customer Service - Forum Support

mbxtreme's Avatar


mbxtreme
06.29.2012 , 06:58 PM | #10
...and we all know how quick and easy a full uninstall & reinstall is right?