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Anti-Virus Issue with Patch 1.3: Updated June 27th

STAR WARS: The Old Republic > English > Customer Service
Anti-Virus Issue with Patch 1.3: Updated June 27th
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Kindajenin's Avatar


Kindajenin
06.26.2012 , 08:16 AM | #1 Click here to go to the next staff post in this thread. Next  
Greetings all,

Just as an update to our original messaging, we wanted to let people know that as a result of our increase in measures to combat hacking and cheating in our game, occasionally some Anti-Virus programs will red flag swtor.exe or launcher.exe.

This is an unintended consequence of those changes, and we are actively working with the developers of these Anti-Virus programs to ensure that this issue is resolved. In the meantime, please follow the steps below in order to play Star Wars: The Old Republic:

If you are having trouble patching due to this issue please remove and re-add swtor.exe and launcher.exe to your anti-virus exception list.
  • Open up your Anti-virus software menu and check that ‘swtor.exe’ and ‘launcher.exe’ are NOT in a quarantine list or deletion list.
  • Add swtor.exe and launcher.exe to your anti-virus ‘safelist’.
If you are unsure on how to perform either of the above steps or still encountering issues then you should contact the manufacturer of your Anti-Virus software.

After you have edited your antivirus software configuration, please try the following steps in order to repair your installation:
  • Run Launcher.exe and select the repair tool (the cog wheel icon in the bottom left-hand corner), if the file exists in the installation directory. By default those folders would be:
    • For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\
    • For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\
  • If you cannot run the launcher.exe, please run the FixLauncher.exe from the aforementioned folder instead and after that completes, run the launcher again.
  • If neither file exists, please download the setup.exe from the website and run it.
  • Please note that if you are using Bitdefender, you may need to restart your computer before running the repair.

Thank you in advance for your cooperation.
Kindajenin| BioWare Customer Service Forum Support

Beruthien's Avatar


Beruthien
06.27.2012 , 03:00 PM | #2 This is the last staff post in this thread.  
Please see above for updated information on this issue.
Beruthien| BioWare Customer Service Forum Support