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Unable to remove mobile authenticator

STAR WARS: The Old Republic > English > Customer Service
Unable to remove mobile authenticator

shockerx's Avatar


shockerx
12.17.2011 , 08:53 AM | #1
I was unable to remove the mobile authenticator from my account.
My guildy was saying that he had an option to remove it and replaced it with a physical key authenticator earlier in the day.
Anyone faced the same problem ?

shockerx's Avatar


shockerx
12.17.2011 , 05:54 PM | #2
I was unable to contact customer service on phone as it was engaged.
I need to remove my mobile authenticator as it might be sent for servicing and might get a memory wipe.

Does anyone have any idea how to remove the authenticator without the help of the customer service personnel?

Skryer's Avatar


Skryer
12.18.2011 , 07:24 PM | #3
No idea, but i would love to know myself, i sent an email a few days ago with no response so far. Also tried calling but was always engaged.