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Guild bank after transfer...

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RedWolfs's Avatar


RedWolfs
06.17.2012 , 06:59 PM | #61
Quote: Originally Posted by Kadera View Post
Appreciate the update. Thanks.

UPDATE: Got our guild banks back, both of them. Roughly 53 hour wait, total from initial ticket filing (noon MDT, 6/13). What happened is the CS Rep joined the guild, promoted himself to Guild Leader. Bought the guild bank. Then repromoted my character back to GL. When we switched to the Imp side and he did the same thing over there. Although he (or she, I suppose) talked with me via the in-game help chat system while we did this, it doesn't look like my help was ever actually needed.
This has been our experience as well, only problem is..... they never returned guild leadership. We are locked out of our bank, locked out of changing guild settings, basically in limbo til they give us another round of help. So we are stuck with all our guild bank stuff choking inventories, and have been in limbo now for two plus days.

Setalle's Avatar


Setalle
06.17.2012 , 07:24 PM | #62
Quote: Originally Posted by OsitoJedi View Post
Same thing has happened to me. I took everything out of two guild banks (one imp and one rep), typed /gdisband, made sure it worked, guildies comfirmed they were no longer in the guild. Went from Lord Adraas (rp) to Ebon Hawk, remade both guildes with the same name. Made the same two toons the guild masters. I submitted online and in game. Both show but not a single response. Usually I get the automated one in like 30 minutes, now its been over 36 hours and nothing yet. I've asked several times on both sides and no one has gotten their guild banks yet. I got so frustrated that all my toons had all their bags and bank full, that i went and listed it all on the GTN. 8 toons, all with 7 pages of items, and still i have tons left in their bank. It was 5 minutes to transfer 8 toons and nothing on the guild banks. Hopefully a BW employee will answer this question that we are all asking. "Can we please have an ETA of how long it will take to get the tabs". I just want to know so I can direct everyone who wants to send stuff in mail for the guild bank.
Our guild moved from Lord Adraas to Ebon Hawk too. Unfortunately, we did get a reply from CSR, claiming that we didn't have a guild bank, which we did. So good luck to you and your guild.

Veldren's Avatar


Veldren
06.20.2012 , 06:14 PM | #63
Currently been waiting 48+ hours for a guild bank transfer after going through all the appropriate steps. Not the best customer service. This is getting a bit long in the the tooth.

Sigmaringen's Avatar


Sigmaringen
06.20.2012 , 06:29 PM | #64
Quote: Originally Posted by Veldren View Post
Currently been waiting 48+ hours for a guild bank transfer after going through all the appropriate steps. Not the best customer service. This is getting a bit long in the the tooth.
That is kind've crazy. I've put in two tickets and gotten responses to both. First one took about 2 days, and second one took under two days... still don't have my guild bank back though but that's a different story, at least they responded.
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Ruadhnait's Avatar


Ruadhnait
06.20.2012 , 06:35 PM | #65
I've been waiting 144 hours - 6 days. No responses whatsoever from anyone, at any level. This is absolutely ridiculous. Bags/cargo holds are full and guild members are asking daily why we don't have our bank back. I doubt I could repeat the explanation I've given them on this forum.

Sutii's Avatar


Sutii
06.20.2012 , 09:09 PM | #66 This is the last staff post in this thread.  
Quote: Originally Posted by Veldren View Post
Currently been waiting 48+ hours for a guild bank transfer after going through all the appropriate steps. Not the best customer service. This is getting a bit long in the the tooth.
Hello Veldren,

I can confirm that your issue is under investigation and will be handled in due course. As previously stated in this thread, we are currently experiencing a rather high volume of tickets concerning matters of this nature and appreciate the patience displayed whilst we work to resolve them.

Thanks.

Quote: Originally Posted by RedWolfs View Post
This has been our experience as well, only problem is..... they never returned guild leadership. We are locked out of our bank, locked out of changing guild settings, basically in limbo til they give us another round of help. So we are stuck with all our guild bank stuff choking inventories, and have been in limbo now for two plus days.
Hello RedWolfs,

Sincere apologies for the inconvenience this issue has caused. I can indeed confirm that this matter is also under investigation and will be handled as soon as we are able.

Thanks.

Quote: Originally Posted by Setalle View Post
Our guild moved from Lord Adraas to Ebon Hawk too. Unfortunately, we did get a reply from CSR, claiming that we didn't have a guild bank, which we did. So good luck to you and your guild.
Hello Setalle,

After looking over your issue it would appear that it has now been resolved successfully, if that is the case I wish you well on your new server. Should you require and further assistance please let us know.

Thanks.

Quote: Originally Posted by Sigmaringen View Post
That is kind've crazy. I've put in two tickets and gotten responses to both. First one took about 2 days, and second one took under two days... still don't have my guild bank back though but that's a different story, at least they responded.
Hello Sigmaringen,

Unfortunately as per the responses you have received, prior to restoration of the Guild Bank all criteria as outlined in this Help Center article concerning Guild Banks and the transfer process must be met. I do understand that this is potentially frustrating, however once you do meet those criteria I'm positive your Bank will be restored in full.

Thanks.

Quote: Originally Posted by Ruadhnait View Post
I've been waiting 144 hours - 6 days. No responses whatsoever from anyone, at any level. This is absolutely ridiculous. Bags/cargo holds are full and guild members are asking daily why we don't have our bank back. I doubt I could repeat the explanation I've given them on this forum.
Hello Ruadhnait,

Apologies that you have had to wait without response, I can confirm that your ticket is not being ignored and will be processed as soon as possible.

Should any of you require further clarification or assistance please do not hesitate to contact us.

Thanks.
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