Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer

can´t log in

First BioWare Post First BioWare Post

kaude's Avatar

06.12.2012 , 10:52 AM | #1
I have recently bought a DIgital Copy of SWOTOR but I have not been able to work it in my computer.
The game seems to install correctly. The first time I run it I can see the introductory movie, then it seems to be loading during 20-30 mins and then it says "I´ve been logged out for inactivity" in the servers page. I have not been able to create a character. I have reinstalled the game 3 times and I always have the same problem.
I have followed the instructions in your Service Team webpage:
- I have run and it in Administrator mode
-I have downloaded again and run the file SWOTOR_setup.exe
-I have reset my computer, Internet connection
Could anyone please give me some advice?
Thanks in advance

Ratae's Avatar

06.12.2012 , 02:32 PM | #2 This is the last staff post in this thread.  

Hello kaude,

First of all, could you please reply with a DXDiag of your system so as we can try to help you further?

To get your DXDiag report, please follow these instructions:
  1. Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it)
  2. Type in ‘DxDiag’ and press ‘OK’.
  3. This will open the DirectX Diagnostic Tool box.
  4. At the bottom of the box is a ‘Save All information’ button. Press it.
  5. This will open a ‘Save As’ box. Please ensure the text file is named ‘DxDiag’.
  6. Save this to your desktop.
  7. Open the saved file, hit Ctrl+A (select all), and then Ctrl+C (copy).
  8. Paste that information at the bottom of your post. Please use code or spoiler tags. If you don’t use these then your DXDiag will fill up the page making it hard to navigate your thread.

Thank you for help.
Ratae | BioWare Customer Service - Forum Support

kaude's Avatar

06.12.2012 , 03:37 PM | #3
Thank you very much in advance for your answer. Here is the DxDiag result.


I send you also the tracert.txt results, maybe it can help you

Traza completa.>]