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Crash to Desktop after login

STAR WARS: The Old Republic > English > Customer Service
Crash to Desktop after login
First BioWare Post First BioWare Post

Loraze's Avatar


Loraze
06.10.2012 , 08:37 PM | #1
The game goes to where it is loading, then all of a sudden crashes... goes back to desktop. I played SWTOR perfectly fine a few months ago... I recently re-subbed. But for some reason now I can't even play Idk what is going on or why I can't play. but I'm downloading Direct X but I believe I already have that.. so idk what else to do. Do I just give up and cancel my sub or what? I was wanting to give SWTOR a try again
The will to live will always outweigh the ability to die.

Loraze's Avatar


Loraze
06.10.2012 , 08:42 PM | #2
I hope I get help to this issue soon because idk what else to do.
The will to live will always outweigh the ability to die.

Axolipher's Avatar


Axolipher
06.10.2012 , 08:43 PM | #3 Click here to go to the next staff post in this thread. Next  
Greetings Loraze,

Would you be able to please respond with your client_settings.ini file?

To find the place where the client settings are stored please type the following into your windows explorer:

%userprofile%\appdata\local\SWTOR\swtor\settings\

Thank You.

Axolipher | BioWare Customer Service - Forum Support

Loraze's Avatar


Loraze
06.10.2012 , 08:46 PM | #4
------------------
System Information
------------------
Time of this report: 6/10/2012, 19:44:29
Machine name: AARONCATES-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv6 Notebook PC
BIOS: InsydeH2O Version CCB.03.61.09F.21
Processor: AMD A8-3500M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.5GHz
Memory: 8192MB RAM
Available OS Memory: 7658MB RAM
Page File: 2028MB used, 13287MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
The will to live will always outweigh the ability to die.

Loraze's Avatar


Loraze
06.10.2012 , 08:47 PM | #5
[Renderer]
AntiAliasingLevel = 1
AtlasQuality = 0
Buckets = 3
D3DFullScreen = true
GraphicsDeviceId = 38465
Height = 768
MeshLODQuality = 1
NativeHeight = 768
NativeWidth = 1366
PerformanceLevelChanged = true
TextureAnisotropy = 16
Width = 1366
The will to live will always outweigh the ability to die.

Loraze's Avatar


Loraze
06.10.2012 , 08:49 PM | #6
Quote: Originally Posted by Axolipher View Post
Greetings Loraze,

Would you be able to please respond with your client_settings.ini file?

To find the place where the client settings are stored please type the following into your windows explorer:

%userprofile%\appdata\local\SWTOR\swtor\settings\

Thank You.
[Renderer]
AntiAliasingLevel = 1
AtlasQuality = 0
Buckets = 3
D3DFullScreen = true
GraphicsDeviceId = 38465
Height = 768
MeshLODQuality = 1
NativeHeight = 768
NativeWidth = 1366
PerformanceLevelChanged = true
TextureAnisotropy = 16
Width = 1366
The will to live will always outweigh the ability to die.

Loraze's Avatar


Loraze
06.10.2012 , 08:54 PM | #7
Fast response then no response
The will to live will always outweigh the ability to die.

Axolipher's Avatar


Axolipher
06.10.2012 , 09:07 PM | #8 Click here to go to the next staff post in this thread. Next  
Greetings Loraze,

Thank you for your patience. Would you please be able to add the following line to your client_settings.ini:
FullScreen = false
Once this is done please respond with the results so we can investigate further.

Thank You.

Axolipher | BioWare Customer Service - Forum Support

Loraze's Avatar


Loraze
06.10.2012 , 09:09 PM | #9
Like this?

[Renderer]
AntiAliasingLevel = 1
AtlasQuality = 0
Buckets = 3
D3DFullScreen = false
GraphicsDeviceId = 38465
Height = 768
MeshLODQuality = 1
NativeHeight = 768
NativeWidth = 1366
PerformanceLevelChanged = true
TextureAnisotropy = 16
Width = 1366
The will to live will always outweigh the ability to die.

Axolipher's Avatar


Axolipher
06.10.2012 , 09:11 PM | #10 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Loraze View Post
Like this?

[Renderer]
AntiAliasingLevel = 1
AtlasQuality = 0
Buckets = 3
D3DFullScreen = false
GraphicsDeviceId = 38465
Height = 768
MeshLODQuality = 1
NativeHeight = 768
NativeWidth = 1366
PerformanceLevelChanged = true
TextureAnisotropy = 16
Width = 1366
Greetings Loraze,

Not quite, Please add the line I wrote underneath "Width = 1366", then save the file and run the client.

Thank You.

Axolipher | BioWare Customer Service - Forum Support