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The ONE thing you could do to make me a 50% happier customer.

STAR WARS: The Old Republic > English > General Discussion
The ONE thing you could do to make me a 50% happier customer.
First BioWare Post First BioWare Post

Hotmonkeylove's Avatar


Hotmonkeylove
06.05.2012 , 02:10 AM | #31
well done

danpen's Avatar


danpen
06.05.2012 , 02:57 AM | #32
Quote: Originally Posted by Crixa View Post
My entire guild has this issue. My guess is that it is somehow tied to zoning from the fleet. If I am loading into warzones from the fleet, I can generally expect my sound to become messed up by the 4th or 5th warzone. Ditto for loading back into raids after a wipe etc. Last week we spent a couple of days taking our new members through all of the datacrons and someone pointed out that we'd been at it for hours without the sound bugging out. Could be coincidence, but I have to wonder if there isn't more to it.
What is the name oh your guild so i can find it thank you?
I am looking for people who need more help in the forums and i will be there to help you make it better ok.

beitoguy's Avatar


beitoguy
06.05.2012 , 06:19 AM | #33
Absolutely the most important "fix" in my opinion is adding character transfers and/or server mergers. I assume transfers are offered first to gauge which servers will 'empty out' and then you'll merge those with the ones that became busier. I'm constantly hearing the story of "sorry guys I'm quitting the game until more content or something is done with the server populations", and I find it to be a shame. I'm not personally of that mindset, as I have a full load of alternate toons to keep me busy but many are not like me. Realize that once someone unsubs, it's not a guarantee they will come back and get enticed by some other game out there. Moral of the story, please get toon transfers/server mergers out there asap!

Thanks for your time.

Philosomanic's Avatar


Philosomanic
06.05.2012 , 07:45 AM | #34
Quote: Originally Posted by AllisonBerryman View Post
Hey Philosomanic!

First off - while we do try to track high-priority known issues on the known issues list, not everything will end up there, though it doesn't mean we're not working on it! We often choose items for the known issues based on the volume of reports and complaints we're seeing, but they aren't the only things we're fixing.

I just asked the devs, and you'll be pleased to know that a fix for the slow effect you described is in the works! We have lots of fixes on the way, and we'll look into your other report as well - there may already be a fix in the works for it, too.
Hey Allison!

First off, thanks for the response. It's always great when you guys take the time to interface with our community. Official posts make me happy.

Would you mind explaining why you don't put issues like this on the list? It seems like it'd be a pretty quick step. At some point in the process of fixing a bug, you guys reach a point where you've confirmed that there's a bug (it's not just rumors/misunderstanding), and the dev(s) doing the fix could shoot a quick email to Amber Green with a bug description. She could just copy-and-paste straight into the list.

This seems (to me) like something that gives you a great return of positive community vibes with very little time investment. A few minutes of time from the dev to type up the issue, a minute from Amber to copy/paste into the list, and you have lots of irate players who are suddenly much happier. It's very little effort, and it would placate a lot of fans. There is something really comforting about seeing our issues acknowledged.

Nonetheless, thanks for taking the time to respond. I also really appreciate the acknowledgement on our slow issue, and news that a fix is in the works is wonderful!

Just something to think about.

-Philosomanic
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Iron_Lord's Avatar


Iron_Lord
06.05.2012 , 08:06 AM | #35
Quote: Originally Posted by Mautics View Post
Well I reported the sound bug - where sound cuts out in cutscenes, objectives in warzones, etc. and you have to restart the client to fix it. In response, the customer service rep told me it was probably my sound card or other hardware from my end. I reported this the first week after 1.2 was released and it's still not fixed.

It's from my end?! No, dude, I KNOW FOR A FACT IT ISN'T. When I report something, I do it so that you will fix it, not so that I can get an earful of how it is somehow, against all logic, my fault!
^^^^ This

There are hundreds of these complaints... since 1.2 dropped the sound issues started (7 weeks ago). Since this is a game breaking issue, I have not logged in for more than 5 weeks.
"I started with nothing and I still have most of it"

AllisonBerryman's Avatar


AllisonBerryman
06.05.2012 , 08:13 AM | #36 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Philosomanic View Post
Would you mind explaining why you don't put issues like this on the list?
There are a couple reasons something may not be on the known issues list. One of the biggest factors we base the known issues list on is visibility - how many players are actively reporting it, how many threads or posts we see here and on other sites, etc. If we didn't see lots of very visible reports, it's possible that it simply wasn't considered for the public list. Another factor can be whether or not we still need reports on the issue (as someone guessed above) - if we're having trouble reproducing it or need more information, placing it on the known issues list can discourage people from reporting it because they see that we know about it already (even if we were to note we want more reports, the general impact is that we'll get less reports). Sometimes items are on the list because they are high-priority issues that are easily visible.

We appreciate you providing your feedback on this issue and the known issues list. We'll be working to improve the list, and though we won't ever list every issue we're aware of on it (it wouldn't be practical for players reading the list for us to include, say, minor art bugs like a visible seam or slightly misplaced rock), we're going to keep improving listings to include more bugs like the one you've reported here.

TUXs's Avatar


TUXs
06.05.2012 , 08:30 AM | #37
Quote: Originally Posted by AllisonBerryman View Post
Another factor can be whether or not we still need reports on the issue (as someone guessed above) - if we're having trouble reproducing it or need more information, placing it on the known issues list can discourage people from reporting it because they see that we know about it already (even if we were to note we want more reports, the general impact is that we'll get less reports).
Here, lemme help -

- install RETAIL game
- patch like any normal player would
- level to 50
- form 8 person Ops group
- enter EC Operation
Before you kill Torg and Zorno (the twin guys), your sound will be out - 100% of the time!!!! EVERY player I've run this with (and that list is long) has encountered the exact same issue. This is GUARANTEED to bug your sound 100% of the time, EVERY time!!!!!
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asbalana's Avatar


asbalana
06.05.2012 , 08:46 AM | #38
Quote: Originally Posted by Philosomanic View Post
Well, there's been a new update to the known issues thread since this post, and still no acknowledgement of the PG bug I brought up. I'd like to think the devs keep up with the community and are aware of these issues, but I'm really starting to doubt.

Anyone else know of class mechanic bugs that aren't there?
Don't know if it is a bug or "working as intended" but every so often my wifes Sith Warrior force leaps sideways and lands twenty feet away from the targeted mob. LOL, I am waiting for this to happen when she is in a very high narrow area and ends up leaping into the chasm. I can hear the screams as she falls to her death. I am also waiting for this to happen in a narrow corridor so that I can watch her bounce off of walls. That would be an interesting graphic.

Skylerr's Avatar


Skylerr
06.05.2012 , 08:55 AM | #39
Quote: Originally Posted by TUXs View Post
Here, lemme help -

- install RETAIL game
- patch like any normal player would
- level to 50
- form 8 person Ops group
- enter EC Operation
Before you kill Torg and Zorno (the twin guys), your sound will be out - 100% of the time!!!! EVERY player I've run this with (and that list is long) has encountered the exact same issue. This is GUARANTEED to bug your sound 100% of the time, EVERY time!!!!!
I went with an OP last night that did EV and KP back-to-back and I didn't lose sound at all... no complaints from anyone in the group (not to say they didn't have an issue, just that no one mentioned it). *shrug*

I do hope Bioware figures out the issue you guys are experiencing and isolates it so they can figure out a solution (on their end or not). If it is as wide spread as you seem to think they would have to already have massive amounts of data to work with.
Quote: Originally Posted by AllisonBerryman View Post
...if we're having trouble reproducing it or need more information, placing it on the known issues list can discourage people from reporting it because they see that we know about it already (even if we were to note we want more reports, the general impact is that we'll get less reports).
Wow... never thought of that but it makes sense.
(▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ΞSKYLERR()█Ξ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓)

Philosomanic's Avatar


Philosomanic
06.05.2012 , 09:52 AM | #40
Quote: Originally Posted by AllisonBerryman View Post
There are a couple reasons something may not be on the known issues list. One of the biggest factors we base the known issues list on is visibility - how many players are actively reporting it, how many threads or posts we see here and on other sites, etc. If we didn't see lots of very visible reports, it's possible that it simply wasn't considered for the public list. Another factor can be whether or not we still need reports on the issue (as someone guessed above) - if we're having trouble reproducing it or need more information, placing it on the known issues list can discourage people from reporting it because they see that we know about it already (even if we were to note we want more reports, the general impact is that we'll get less reports). Sometimes items are on the list because they are high-priority issues that are easily visible.

We appreciate you providing your feedback on this issue and the known issues list. We'll be working to improve the list, and though we won't ever list every issue we're aware of on it (it wouldn't be practical for players reading the list for us to include, say, minor art bugs like a visible seam or slightly misplaced rock), we're going to keep improving listings to include more bugs like the one you've reported here.
Thank you! Adding more bugs like this is all I want. The type of people who freak out about seams or misplaced rocks or other tiny things like that are impossible to please. It's completely understandable to keep stuff like that out. But the big bugs that affect class gameplay are definitely worth putting in, because a lot of people get legitimately upset about those.

Thanks for a great, positive interaction with the Bioware team. I'm feeling much happier with you guys now ^^
PvP Dacromir -- Vanguard -- Level 50 PvE
The Imp'Crusher Legacy
<Something Offensive>
The Bastion