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Community Team General Update: May 31st, 2012

STAR WARS: The Old Republic > English > General Discussion
Community Team General Update: May 31st, 2012
First BioWare Post First BioWare Post

Joesother's Avatar

05.31.2012 , 03:35 PM | #191
Wow.(Not referenced to). Great community threads. I love the changes. Most importantly as a very old woman playing this game I think all of you have done an outstanding job and my Saber/Blaster rifle will remain sheathed. Till I meet you in pvp that is.

Keep up the good work.

Many thanks.

metalgearyoda's Avatar

05.31.2012 , 03:42 PM | #192
Quote: Originally Posted by JovethGonzalez View Post
You're not being ignored! This is actually a good thought. One idea that we have brewing is to gather all of the week's news articles in a single sticky and post them in General Discussion. Of course, we also have the Q&A Archive that collects all of the questions and answers from our weekly Q&A blog here.

Actually let me see who has the bandwidth to get started on this project from our team...

...also rainbow jebus?
I'd just like to say... the fact you responded makes me so happy.

The company you work for gave me baldurs gate, without which... my younger years might have been fatal. lol.


Thank you.

It means more then my pixelated words can express.
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Jaavik's Avatar

05.31.2012 , 03:43 PM | #193
Quote: Originally Posted by AllisonBerryman View Post
We definitely want to participate with you all and keep you as updated as possible. As a really avid gamer myself, I know what it's like to have to wait for information and to be frustrated when there isn't anything new, but unfortunately sometimes we're just not able to give more details until everything is 100% ready. We do know that reminding people about the information we HAVE given is important, so do be on the lookout for posts from us that direct people to the information we've already posted, as well as other posts and blogs! Thanks for your feedback
Well, I for one appreciate the effort to connect with us better. There's always going to be the contrarian crowd who only want to be smarmy and such, but they are the vocal minority. We appreciate what you are trying to do and there are still plenty of us who love the game and are looking forward to it getting better as soon as possible.

I can understand a lot of the frustration, especially with server populations being the way they are. Hopefully once we start to make it where we can all play together easier, the forums will be a lot less gloom and doom.

I can already see in this thread that communication is happening. I'm definitely glad to see it. It's a start in the right direction.

Now here's my question. How forthcoming are you allowed to be with the community? Are you able to acknowledge problems and/or mistakes or are you forced to not denounce the company in any way? I'm trying to word this carefully, because if i don't, it kinda answers itself if you don't answer at all..hehe. I guess what I'm asking is are you here to represent Bioware or to represent us?
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Masturomenos's Avatar

05.31.2012 , 03:54 PM | #194
I complain alot on these forums. So i feel it is due to give you credit for this thread aswell as the community blog. Its nice to finally have someone/somones that speak and have an open dialogue with the playerbase. I also thin it will make the forum postings much more precise, friendly and better all around (even myself gets carried away and angry alot) since you will respond to questions if asked properly. You obviously have work to do and cannot answer all of them and im sure there are alot of repeats, answered, unanswerable or even ones that marketing wants to bethe first to debut, etc. I feel that if one category is visited and spoken with the players about every day or so is going to make the community much more strong and dedicated to the game. Especially now when each major area of the game has its own little team for i hope we can see those teams in the foums specific to what they do more often.

Again thanks for the open door policy today and hopefully for the game entire future.
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AllisonBerryman's Avatar

05.31.2012 , 03:54 PM | #195 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Jaavik View Post

Now here's my question. How forthcoming are you allowed to be with the community? Are you able to acknowledge problems and/or mistakes or are you forced to not denounce the company in any way? I'm trying to word this carefully, because if i don't, it kinda answers itself if you don't answer at all..hehe. I guess what I'm asking is are you here to represent Bioware or to represent us?
Hopefully this will answer the question: one of our biggest priorities has always been to be advocates for the community and their concerns to the developers directly. A great deal of what we do involves communicating the community's feedback. On the other side, we always work to bring information to the community, and that can mean everything from blogs about new features to communicating information when we have unexpected issues or extended maintenance. Like I've mentioned, we can't always share information right away, but it's always our goal to get information to the players about things that are important to you.

Jedaii's Avatar

05.31.2012 , 03:55 PM | #196
Quote: Originally Posted by Adderdin View Post
Great... but we dont care who you are and what your roles in bioware are.

If you have no information regarding the future of this game, the patch notes, a short list of "things that are going live within next 30 days" or "things that will be going live within next 60 days", the entire introduction is exactly as this post - worthless.

Wow thats the most rude welcoming message ever.

Dam Im seeing new lows on the internetzz everyday

glowingice's Avatar

05.31.2012 , 03:56 PM | #197
so heres a question, im trying to log into sw and i cant it says " the login service is currently unavailable. please visit our forums for the latest updates on the status of this service. " do you have any info on this?

llesna's Avatar

05.31.2012 , 03:56 PM | #198
Nice to meet you all

Could you please pass on my thanks for one of my questions being answered in the last Q&A?

Although the answer wasn't ideally what I was hoping for (as per the legacy suggestion post link in my signature), I was really pleased as punch (or some other soft drink) to have a question of mine answered thoroughly.

Kind regards

Dragonbgone's Avatar

05.31.2012 , 03:57 PM | #199
THIS! This is what I want to see: a connection between the people playing and the devs. We need to tell you what we want so that this game grows! We need more players. I want a 13 million player base in SWTOR. If you guys keep this level of communication up then that's what's going to be the first step in getting there Thanks guys!

p.s. I want manaan and a playable selkath race
. : Messores Republicae : .
Reapers of the Republic

DarthTexas's Avatar

05.31.2012 , 03:57 PM | #200
Quote: Originally Posted by AllisonBerryman View Post

Regarding the patch notes: we do know they are of great interest to our players, but we typically release them alongside updates on the PTS and live servers. Previously, weekly updates were available on PTS (so players on live servers would get the notes "early"), but we are now using PTS only for larger game updates. We plan to continue releasing notes alongside updates (the 1.3 notes will be available when 1.3 is available on PTS), but won't likely release notes earlier than that - they change frequently up until release, and releasing them early would make them prone to inaccuracies. We also work to provide blogs alongside changes to features to help explain, from the developer's point of view, why those changes were made, and we'll continue doing that as well!
The fact that supposed "fixes" often make it to the live server when in fact things are not fixed at all suggests you all might be better served putting even "minor" patches on the PTS. You all would look a lot more competent if patches were tested on a test server where players can point out the things you didn't actually fix ahead of the patch going live, instead of the numerous times where you all have to take it on the chin and once again admit you missed something in testing or a "fix" didn't actually fix what it was supposed to or the patch broke something else along the way.

I hate to say it, but BioWare's "Quality Assurance" for SWTOR has become a running joke in our guild. There are players that will test your game for free - in fact they'll pay you to do it with their subscription - instead we all feel like testers every single time a new patch hits the live servers.

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