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How about ANY sign you're trying to fix Taris

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
How about ANY sign you're trying to fix Taris

Dacadus's Avatar

12.18.2011 , 01:12 AM | #1
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Dekallo's Avatar

12.18.2011 , 01:14 AM | #2
Quote: Originally Posted by DavidBass View Post
Hey everyone,

I'm going to look into this for all of you, but in order to do so I need some more information. If you're experiencing an issue with your character being "stuck" on Taris due to extremely low performance, please post with the following information:
  • Character Name
  • Server

Please ONLY post in this thread if you are experiencing the issue, and please only post ONCE. I'll gather all the information and try and track down a resolution for everyone. Thanks so much for your patience!
Quote: Originally Posted by DavidBass View Post
Thanks, everyone. I'm going to pass all of this information along. I can't promise I'll get you a resolution tonight, but I'll attempt to check-in over the weekend with any updates I get from the team.
Quote: Originally Posted by DavidBass View Post
Hi everyone,

Thanks again for your patience while we gathered more information for you. At this time, Customer Service is going to help move you off of Taris so your characters are no longer stuck. While this won't fix the core issue on Taris (which is still under investigation), it will allow you to once again use those characters.

If you haven't already, please submit a ticket to Customer Service with all the details about your character (Name and Server). If you aren't able to do so in-game, you can do it from our website here. Please only submit one ticket, and then hang tight until CS is able to respond and assist you. This may take some time, so in the meantime either take the night off or play with a different character.

Thanks again for all the information! I'll update you all when I can regarding the state of Taris.