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Problems with Security Key mobile application

STAR WARS: The Old Republic > English > Customer Service
Problems with Security Key mobile application
First BioWare Post First BioWare Post

Kocourek's Avatar


Kocourek
05.04.2012 , 09:14 AM | #1
Hi,

since 4th May I have been experiencing problems with my mobile phone Security Key application. When the time synchronization of this application is set to automatic, it lags one day behind current date, that is, if the real date is 4/5/2012, it shows 3/5/2012. Time values are also wrong.

When this occurs, it's impossible to log in, since codes generated by application are not accepted.

Setting time and date manually solves the problem.

Kindajenin's Avatar


Kindajenin
05.04.2012 , 11:40 AM | #2 Click here to go to the next staff post in this thread. Next  
Greetings Kocourek,

Is the issue resolved for you now?

Can I help you with anything?
Kindajenin| BioWare Customer Service Forum Support

Kocourek's Avatar


Kocourek
05.04.2012 , 12:05 PM | #3
yes, it is - by setting date and time manually.

Just thought it is weird and want let you to know...

Maybe should have added, that it happened to Android version of app.

Kindajenin's Avatar


Kindajenin
05.04.2012 , 12:11 PM | #4 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Kocourek View Post
yes, it is - by setting date and time manually.

Just thought it is weird and want let you to know...

Maybe should have added, that it happened to Android version of app.
Greetings Kocourek,

We have seen this happen a few times on the mobile security application, thank you for sharing your fix with the community.
Kindajenin| BioWare Customer Service Forum Support

Devilswarchild's Avatar


Devilswarchild
11.06.2012 , 11:06 PM | #5
im having problems with my mobile security key app as well. went to log in today loaded the app then i notice its asking for the serial number and the activation code and when just last week i logged in just fine and the app was working perfectly what the hell is going on?

Bronholz's Avatar


Bronholz
11.06.2012 , 11:10 PM | #6 This is the last staff post in this thread.  
Greetings Devilswarchild,

Thanks for contacting us.

For assistance with Security Key issues, we would ask you to please call our Account & Billing team. You can find the details here.

Thanks for your patience.
Bronholz | BioWare Customer Service Forum Support

PhrostGypsy's Avatar


PhrostGypsy
10.09.2013 , 08:04 PM | #7
not seeing any number or link for that account or billing team