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Bio/EA Please clarify the policy for using 3rd party combat parcers

STAR WARS: The Old Republic > English > General Discussion
Bio/EA Please clarify the policy for using 3rd party combat parcers
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Laenaria's Avatar


Laenaria
05.02.2012 , 04:25 AM | #31
Quote: Originally Posted by krahar View Post
Can you clarify that for combat parsers that are shown in real time as an overlay on top of the game?
Your answer is right here:

Quote: Originally Posted by AllisonBerryman View Post
Please keep in mind that we do monitor for anything that violates the Terms of Service (speedhacking, botting, or any other third-party software that interacts with the client to result in unintended behavior).
The parser does not interact with the game client, rather it interacts with the log being generated by the client. An Overlay also doesn't interact with the client, it's an interaction with your operating system forcing the graphics of the parser to appear on top of anything else being ran.

schnopsnosn's Avatar


schnopsnosn
05.02.2012 , 08:31 AM | #32
Funny thing.
Our MT just got a one week ban for "using 3rd-party-programs" while he's only using the MOX parser.

Hans_Brix's Avatar


Hans_Brix
05.02.2012 , 08:53 AM | #33
Quote: Originally Posted by schnopsnosn View Post
Funny thing.
Our MT just got a one week ban for "using 3rd-party-programs" while he's only using the MOX parser.
I'm calling BS on this. MOX parser doesn't affect the client in any way. It reads the created log file in real-time and puts the information to your screen in it's own, always on top window. Therefore, there would be no way for BW to know it's running. This, along with the previous official post giving the OK to parsers. Your MT was doing something else that he hasn't divulged to the guild, and is blaming MOX.

AllisonBerryman's Avatar


AllisonBerryman
05.02.2012 , 10:38 AM | #34 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by schnopsnosn View Post
Funny thing.
Our MT just got a one week ban for "using 3rd-party-programs" while he's only using the MOX parser.
As we mentioned before - if anyone feels they have been banned in error, we strongly encourage that individual to contact Customer Service. The only way we can assist if someone feels they have had an action taken against them in error is if they contact us directly.

GamewizX's Avatar


GamewizX
05.02.2012 , 10:45 AM | #35
Quote: Originally Posted by schnopsnosn View Post
Funny thing.
Our MT just got a one week ban for "using 3rd-party-programs" while he's only using the MOX parser.
Doubt it. Most likely he is either lying to you or he had something running other than MOX that he was not supposed to and just didn't confess it to you.
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schnopsnosn's Avatar


schnopsnosn
05.02.2012 , 10:50 AM | #36
Quote: Originally Posted by GamewizX View Post
Doubt it. Most likely he is either lying to you or he had something running other than MOX that he was not supposed to and just didn't confess it to you.
I highly doubt that.
He contacted CS already, we'll see what happens.

Liokae's Avatar


Liokae
05.02.2012 , 10:54 AM | #37
Out of curiosity, how would it even be possible to ban somebody for it? Third-party parsers don't interact with the client.

Quote: Originally Posted by schnopsnosn View Post
I highly doubt that.
He contacted CS already, we'll see what happens.
Pick up more doubt of your friend, then. It's not actually possible for them to detect that he's using the third-party parser.

BucMan's Avatar


BucMan
05.02.2012 , 11:00 AM | #38
Overlay has nothing to do with the client. Overlay will not get you banned.
Want to help your server community and get more groups?? Don't auto-ignore all requests for assistance if it doesn't help YOU.

brentonj's Avatar


brentonj
05.02.2012 , 11:02 AM | #39
I reported a guy on our server, someone who openly admitted to using a space bot and making millions of credits off of it. I even provided the name of the program as well.

Months later this guy is still actively botting and playing no-less. It's hilarious to think he hasn't been banned, but someone using a combat parse to better their performance would be.

Simply unbelievable.
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BlackMink's Avatar


BlackMink
05.02.2012 , 11:05 AM | #40
Quote: Originally Posted by AllisonBerryman View Post
As we mentioned before - if anyone feels they have been banned in error, we strongly encourage that individual to contact Customer Service. The only way we can assist if someone feels they have had an action taken against them in error is if they contact us directly.
See, there in lies the flaw. We have no way to 'report' a bad CSR. If you file a ticket, another CSR will just dismiss it and stand by their coworkers decision. I have personally seen this kind of thing happen in other games, forums etc. In SWTOR, I have reported bugs. Let me stress, actual bugs in quests, abilities, etc. And the ticket just ends up closed without the CSR actually forwarding the bug. What exactly are we supposed to do here? Open another ticket and hope we get an intelligent CSR this time? Is there some way we can contact a bioware supervisor to report a bad employee?

And then there is the whole 'live chat' thing. Sometimes a CSR will try to open a live chat thing with you, claiming to want to talk to you about your problem. I submit a bug and end up in a chat room with a CSR, and saying "ok, did you need more information on this bug?" And he just says "no". So what was the damn point of contacting me?

There has been a general negetive opinion of bioware's customer service. Many players list the CSRs as one of the big downfalls of this game, and it's no surprise when about half of them seem to ride the short bus to work each day. I am writing this with the hope that someone at bioware will try to do something about these CSR problems.