Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Why does the West keep paying the price?

STAR WARS: The Old Republic > English > General Discussion
Why does the West keep paying the price?

Staavis_SC's Avatar


Staavis_SC
05.01.2012 , 11:06 AM | #1
So a few weeks back, I predicted that we would be seeing Maintenance windows moved up again, and last night's maintenance proved my projection was correct.

Here was my prophecy:

http://www.swtor.com/community/showp...7&postcount=62

The question is, why does the West Coast, and more importantly, Oceanica, have to keep bearing the brunt of maintenance windows, to benefit non-peak play times for Europe and the East Coast?

Let's look at these maintenance windows.

10pm - 2am (Pacific Daylight Time) is the equivalent of the following:

Sydney, Australia: 3pm - 7pm
Austin, Texas: 12am - 4am
New York City, New York: 1am - 5am
London, England: 6am - 10am

So, the time the servers return to operating is:

7pm Australia
4am Texas
5am New York
10am London

I would like someone from Bioware to provide me with hard numbers which prove that there are in fact more people playing and active at 10am in London, than there are a 10pm in Seattle, Portland and LA, or even at 7pm in Sydney.

Can you do that Bioware? Give us an explanation why the West continues to bear the brunt of maintenance windows, even though by all accounts, in the East and in Europe, servers return to operation during non-peak hours.

Or, alternatively, since you insist on the West bearing the full brunt on maintenace times, how about offering pro-rated subscription rates to compensate?

Or better yet, how about regional maintenance, so this can be a non-issue? Other MMOs do regional maintenace, so as to not inconvience their customers, so why not you as well?
Look, we got four or five of the main characters on this ship. I think we're gonna be okay.

ZombieKittens's Avatar


ZombieKittens
05.01.2012 , 11:10 AM | #2
I share this frustration.

Distracted's Avatar


Distracted
05.01.2012 , 11:10 AM | #3
Quote: Originally Posted by Staavis_SC View Post
Sydney, Australia: 3pm - 7pm?
You got that wrong by several hours.
Quote: Originally Posted by Notannos
Greetings Everyone,

We understand that players are currently pleasing dissatisfaction with the reward program for Game Update 1.2.

Nonameavailable's Avatar


Nonameavailable
05.01.2012 , 11:13 AM | #4
I totally agree with this post. I live in Vancouver and have been an active MMO gamer for over 10 years. NEVER have I ever played an MMO where the weekly server outages are at peak times in my time zone.

2am PST seems to have worked for all the other games, why does this one need to have Midnight as the shutdown time? Gamers play in the evening, not in the morning.

Also, the twice a week shutdowns are becoming more and more common. BAD!

Bioware, great game, I wish I could play it a bit more. Responding to the OPs questions and comments would be a good start.

Staavis_SC's Avatar


Staavis_SC
05.01.2012 , 11:14 AM | #5
Quote: Originally Posted by Distracted View Post
You got that wrong by several hours.
Not according to this:

http://www.timeanddate.com/worldcloc...&p1=221&p2=240

10pm in Oregon, equates to 3pm in Sydney.
Look, we got four or five of the main characters on this ship. I think we're gonna be okay.

Distracted's Avatar


Distracted
05.01.2012 , 11:15 AM | #6
Quote: Originally Posted by Nonameavailable View Post
Gamers play in the evening, not in the morning..
I know this might come as a shock to you, but not everyone works 9am-5pm. Lots of people worldwide work nights.
I won't delve much in to the fact that most 'Hardcore Gamers' don't even have jobs.
Quote: Originally Posted by Notannos
Greetings Everyone,

We understand that players are currently pleasing dissatisfaction with the reward program for Game Update 1.2.

Tahana's Avatar


Tahana
05.01.2012 , 11:16 AM | #7
Quote: Originally Posted by Distracted View Post
You got that wrong by several hours.
http://www.timeanddate.com/worldcloc...p1=1986&p2=240
What lies behind us and what lies before us are tiny matters compared to
what lies within us. - Ralph Waldo Emerson -

Tiek's Avatar


Tiek
05.01.2012 , 11:17 AM | #8
i thought the normal maint time was 2am pst

Distracted's Avatar


Distracted
05.01.2012 , 11:17 AM | #9
Quote: Originally Posted by Tahana View Post
I should've read the part about the changed maintenance times
Quote: Originally Posted by Notannos
Greetings Everyone,

We understand that players are currently pleasing dissatisfaction with the reward program for Game Update 1.2.

HectorJ's Avatar


HectorJ
05.01.2012 , 11:18 AM | #10
So can I /sign for 2am PST shutdowns.
If you look at the servers right now 10:16am PST, nearly every single one is low-medium population. That is definitely not peak hours. 2:00-6:00 am, that is a win right there.