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SWTOR has stopped working ?

STAR WARS: The Old Republic > English > Customer Service
SWTOR has stopped working ?
First BioWare Post First BioWare Post

Daronic's Avatar


Daronic
04.28.2012 , 08:22 AM | #1
Hi, just recently my game has been randomly shutting down, it never did this when i started playing, and I'm not quite sure what it could be. It closes the game and a Window pops up saying Star wars The Old Republic has stopped working below is my Dxdiag


Spoiler
Gorikon Dreyson
That Guy of Genoharadan

Smaois's Avatar


Smaois
04.28.2012 , 08:34 AM | #2 Click here to go to the next staff post in this thread. Next  
Greetings Daronic,

Please supply the following information:
  • Open your Start menu and type "View Reliability History" into the search box.
  • Select the most recent SWTOR.exe failure denoted with a red circle with a white X in the middle.
  • Double-click the related Critical Event under Source.
  • Copy the full description to the clipboard and paste this in to your reply.
Please post this within code tags or spoiler tags

This will assist us to troubleshoot the issue.

**Edit**

Please use the repair function on the Launcher.

Start the Launcher and click on the cog icon in the bottom left hand corner and then click on 'Repair'.

Please post here if you require further assistance.

Smaois | BioWare Customer Service – Forum Support

Daronic's Avatar


Daronic
04.28.2012 , 07:17 PM | #3
Spoiler


Here it is
Gorikon Dreyson
That Guy of Genoharadan

Axolipher's Avatar


Axolipher
04.29.2012 , 01:29 AM | #4 Click here to go to the next staff post in this thread. Next  
Greetings Daronic,

There are a currently a few potential issues that are causing this. After reading your dxdiag and since this has started recently after a patch I am inclined to believe it's not a hardware issue at this time.

Would I be able ask if this is happening on all your characters or just a select one. If it appears to be only happening on your main, would I be able to request that we begin troubleshooting by transferring any large amounts of stored crafting materials from your inventory/cargohold to an alt character?

Thank You.

Axolipher | BioWare Customer Service - Forum Support

Zatrekaz's Avatar


Zatrekaz
04.29.2012 , 01:33 AM | #5
I am having this same issue. The game has started crashing at random times. 3-5 times a day now.

Butterpants's Avatar


Butterpants
04.29.2012 , 01:50 AM | #6
its crashing every 2-3 minutes for me. fix your game please. i understand this is an mmo and there will be bugs, but this is unacceptable. better be hot fixed soon.

Zhifux's Avatar


Zhifux
04.29.2012 , 02:17 AM | #7
i hope they know that there is coming 3 new mmo soon and they are all popular so if they dont want to shut down swtor because of 0 players they should start fixing this game last 3 weeks have been so horrible..
just quited swtor for today because of 3 crash in 1 hour ...

Linucs's Avatar


Linucs
04.29.2012 , 02:24 AM | #8
i have the same problem... tried to repair the client but didnt work... now i'm trying to send all my crafting mats to an alt... but thats just stupid. Please HOTFIX this ASAP.

Axolipher's Avatar


Axolipher
04.29.2012 , 02:47 AM | #9 Click here to go to the next staff post in this thread. Next  
Greetings all,

Would you please be able to confirm you have attempted the step I have listed above. Once this has been attempted I will be able to move onto further troubleshooting steps.

Thank You.

Axolipher | BioWare Customer Service - Forum Support

Zhifux's Avatar


Zhifux
04.29.2012 , 04:00 AM | #10
Kuvaus
Virhesovelluksen polku: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe

Ongelman kuvaus
Ongelmatapahtuman nimi: BEX
Sovelluksen nimi: swtor.exe
Sovelluksen versio: 1.0.0.0
Sovelluksen aikaleima: 4f98ba8b
Vikamoduulin nimi: StackHash_0a9e
Vikamoduulin versio: 0.0.0.0
Vikamoduulin aikaleima: 00000000
Poikkeuksen poikkeama: 4470696c
Poikkeuskoodi: c0000005
Poikkeustiedot: 00000008
Käyttöjärjestelmän versio: 6.1.7601.2.1.0.256.48
Aluekohtaisten asetusten tunnus: 1035
Lisätietoja 1: 0a9e
Lisätietoja 2: 0a9e372d3b4ad19135b953a78882e789
Lisätietoja 3: 0a9e
Lisätietoja 4: 0a9e372d3b4ad19135b953a78882e789

Lisää tietoja ongelmasta
Bucket-tunnus: 2939340258

there u go.