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APAC character transfer - now complete

STAR WARS: The Old Republic > English > General Discussion
APAC character transfer - now complete

StephenReid's Avatar


StephenReid
04.27.2012 , 05:05 PM | #1
Hey everyone, I'm pleased to announce that the manual APAC character transfer process is now complete. Many, many thousands of eligible characters were transferred, allowing many more players in the Asia-Pacific region access to servers with lower latency. To all of you with transferred characters, we hope you enjoy your new 'home'.

This marks the end of our first stage of character transfers. Now our focus turns to a more robust, automated and larger scale character transfer service, which is currently in active development within the studio. More details were given in an answer in today's Community Q&A, but I'll quote Dallas Dickinson here:

"We will be rolling out our Character Transfer Service in early summer. First we'll have some targeted free transfers from/to specific servers, but that will be followed with a broader system where you can either take advantage of free promotional transfers to specific servers or paid transfers to the server of your choice."

A few final notes on the APAC transfers:

Renaming issues? Please contact Customer Service

We know as part of the character transfer process if you had placeholder characters, it could be tricky to rename them. We're working to improve that for the future, but for now if you need to rename a transferred character you can contact Customer Service and ask for their assistance. Please bear in mind they're dealing with a number of requests right now, but will get to your request as soon as possible.

Live in the Asia Pacific region but didn't get transferred?

We appreciate that some players didn't get a chance to take part in the Asia-Pacific transfer process. While in the future all players will be able to take advantage of our character transfer system, for now, Customer Service is able to help with select transfers for those who would benefit from the lower latency gained from playing on an Asia Pacific server.

There are specific requirements that must be met for these requests, as follows:

• The country of residence on your account must be listed as Australia, New Zealand, Hong Kong, Singapore or another appropriate Asia Pacific country. You must also reside in that country.
• You must have already redeemed your product code for Star Wars: The Old Republic.
• You must have an active account, by setting up a recurring subscription or applying a Game Time Code.
• Only level 10 or above characters are eligible for transfer.
• Characters created after February 28th on an EU or US server are not eligible for transfer.

Getting characters transferred via Customer Service is a manual process with checks included. Please do not expect a transfer to complete quickly. However, if you are qualified, Customer Service will be happy to help you.

Wolvan's Avatar


Wolvan
04.27.2012 , 05:36 PM | #2
That for the confirmation. Unfortunately my character has not been transferred, so I guess the process is not fully complete yet!

I've raised a ticket with the help centre to resolve. Previous tickets where you confirmed that I would be transferred are:
5078183
5066842

EDIT: I pretty much got an immediate response from customer service after raising my ticket. However, 12 hours later they're telling my character with 30 days /played, created on the first day the servers went live....was created on 1st March and is not eligible....Bioware, I'm trying REALLY HARD not to get frustrated...throw me a bone here, this is a rookie mistake.

Ramayana's Avatar


Ramayana
04.27.2012 , 05:43 PM | #3
Are you kidding Reid? What the hell happened to my transfer then? It was all done within the time frame, and nothing.

****s sakes. If it's not one thing it's another.
IF YOU CAN READ THIS MESSAGE FORGOT TO UPDATE YOUR IGNORE LIST.

Hoofprint's Avatar


Hoofprint
04.27.2012 , 06:39 PM | #4
Quote: Originally Posted by StephenReid View Post


There are specific requirements that must be met for these requests, as follows:

• The country of residence on your account must be listed as Australia, New Zealand, Hong Kong, Singapore or another appropriate Asia Pacific country. You must also reside in that country.
• You must have already redeemed your product code for Star Wars: The Old Republic.
• You must have an active account, by setting up a recurring subscription or applying a Game Time Code.
• Only level 10 or above characters are eligible for transfer.
• Characters created after February 28th on an EU or US server are not eligible for transfer.

Getting characters transferred via Customer Service is a manual process with checks included. Please do not expect a transfer to complete quickly. However, if you are qualified, Customer Service will be happy to help you.
yay i met all those conditions, i also applied to have 3 toons transferred only 1 got done.
as for Customer Service will be happy to help you
i didn't realize swtor had customer support. i mean they ignore web forms, emails, in game tickets the only thing ive got left to do is call them.
coincidentally if i reverse charge the customer support line from Australia do ya think they will accept the call.

im not a happy person atm, logging on to an empty guild since all my friends got transferred.

Distracted's Avatar


Distracted
04.27.2012 , 07:09 PM | #5
If there was a few more APAC servers to choose from, I'd have considered applying. I prefere low to Med servers though.
Quote: Originally Posted by Notannos
Greetings Everyone,

We understand that players are currently pleasing dissatisfaction with the reward program for Game Update 1.2.

Bucke_Thead's Avatar


Bucke_Thead
04.27.2012 , 08:16 PM | #6
Quote: Originally Posted by StephenReid View Post
Live in the Asia Pacific region but didn't get transferred?• The country of residence on your account must be listed as Australia, New Zealand, Hong Kong, Singapore or another appropriate Asia Pacific country. You must also reside in that country.
Does this include Korea?

Is Korea in Asia may sound like a dumb question, but so far it hasn't been included by Bioware. As a result, my once thriving server is dead. Last night, at prime time, 13 people on fleet. That's down from ten times that during the plague.

Anyway... I'm hoping it's included, as I'm not waiting until Summer. I don't really care about latency at this point... I just want to rejoin my guild.


EDIT: I guess not

Quote:
Dear [Bucke_Thead],

I am Protocol Droid U3-F8, Human-Cyborg Relations.

Thank you for contacting us about your Asia Pacific Region server transfer request.

Please be aware that in order to be eligible for the Asia Pacific Region server transfer, there are a number of requirements which need to be met by 5.01pm EDT (7.01pm NZT, 2.01pm HKT, 2.01pm SGT) on February 28th 2012. These requirements are as follows:

• The country of residence on your account was listed as Australia, New Zealand, Hong Kong or Singapore
• You had already redeemed your product code for Star Wars: The Old Republic.
• You had an active account on that date by setting up a recurring subscription or applying a Game Time Code.
• Only level 10 or above characters created before the February 28th deadline are eligible for transfer.
• Characters created after the February 28th deadline on an EU or US server are not eligible for transfer.

For more useful information related to the Asia Pacific Region transfer offer, please visit our dedicated FAQ section at:

http://www.swtor.com/support/helpcenter/5093

We would like to thank you for your patience and understanding in this matter and to apologize for any inconvenience this may have caused. If you have any further issues or queries, please do not hesitate to contact us again.

Sincerely,

Protocol Droid U3-F8 (aka Sandra)
Star Wars: The Old Republic Customer Service

Kabnine's Avatar


Kabnine
04.27.2012 , 09:38 PM | #7
I too am in the same boat as the poster above. My low level characters were transferred, but my level 50 was not.... I put an in game ticket in a couple of days ago, when the others had been transferred, and after reading this thread I have also used the customer service link in the transfers section.

Still no fix, or contact about it though.

Edit: As I typed this I was emailed a response saying they are looking into it.

DarthBrundleFLY's Avatar


DarthBrundleFLY
04.27.2012 , 09:49 PM | #8
Going into my 4th day now with no word on the transfer of my character that did not get transferred with the other 7. Have seen many people in the last 2 days posting in these threads with similar problems and having a reply within a couple of hours...even better actually having their wayward character transferred.

Guess it's going to happen...."soon™"

John_Matrix's Avatar


John_Matrix
04.27.2012 , 10:13 PM | #9
I currently have a ticket open (5122276), its about one of my toons not being transferred even though he was flagged for it. So far I have been told that my character was created on the 29th and cant be moved. This doesn't make any sense at all besides it being a error on their end.
If it bleeds, we can kill it

bigboba's Avatar


bigboba
04.28.2012 , 12:07 AM | #10
I too am waiting for my character to be transferred. I was told a week ago that my character qualified for a transfer and that it was going to be done, however, I haven't heard anything from Customer Service since. I understand that they are busy and they also asked me to be patient, but it's hard when all your friends have transferred and you're left stranded on a server with high latency and no-one to enjoy the game with. Being a founding and loyal member of the Old Republic, you would think that your issue would be addressed with a little haste. I sincerely hope that this is resolved soon as I love the game!