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Party/Guild chat not visible. CRITICAL ISSUE?!!?

STAR WARS: The Old Republic > English > Customer Service
Party/Guild chat not visible. CRITICAL ISSUE?!!?
First BioWare Post First BioWare Post

DarthCnox's Avatar


DarthCnox
12.17.2011 , 09:38 AM | #1
All,
I've done searches and other people are having an issue where the party chat seems to disappear. Yest, it's not listed in the known issues.

HOW IS IT THAT NOT BEING ABLE TO COMMUNCATE TO YOUR PARTY OR GUILD IN AN MMO ISN'T CONSIDERED AN ABSOLUTE CRITICAL ISSUE??!?!!? HELLO?

Please, can we get a dev response on this, and have this issue RESOLVED ASAP.

Naugor's Avatar


Naugor
12.17.2011 , 09:57 AM | #2 Click here to go to the next staff post in this thread. Next  
Hello DarthCnox,

In order to proceed with our investigation please provide an answer to the following questions:
  1. Which server do you play on?
  2. Please provide the name of at least one character. Do you experience this with all your characters?
  3. Were you able to talk via guild/party prior to this happening to you?
  4. Please give a rough timeframe when this bug first appeared.
  5. Did you try leaving and rejoining the guild?
  6. Can guild/party members see what you type to them?
  7. Can you please verify that you have these chats selected in the chat tab you are looking at?
    In order to do so, please right click on the tab, choose chat settings and select these chat channels.
Thank you very much for your assistance.
Naugor | BioWare Customer Service - Forum Support | Find help for all EA Games at Answer HQ.

Superdude-'s Avatar


Superdude-
12.17.2011 , 10:00 AM | #3
Quote: Originally Posted by D5-T1 View Post
Hello DarthCnox,

in order to investigate, we would like to ask you for the following information:
  • Which server do you play on?
  • Please provide the name of at least one character. Do you experience this with all your characters?
  • Where you able to talk via guild/party prior to this happening to you?
  • Please give a rough timeframe when this bug first appeared.
  • Did you try leaving and rejoining the guild?
Thank you very much for your assistance.
I've been having this problem too. Party, guild, and global chat doesnt function. But whispers do.

It only seems to happen when I join a party.

Daviks Estate
Superdude, only played this char so far
yes. until i joined a party. only whispers/replies worked
Two days ago
No, I had to re-log, or leave the party and restart my UI.

Naugor's Avatar


Naugor
12.17.2011 , 10:07 AM | #4 Click here to go to the next staff post in this thread. Next  
Hello Superdude-,

I've added one question to the list:
  • Were guild/party members able to see what you were typing?
Naugor | BioWare Customer Service - Forum Support | Find help for all EA Games at Answer HQ.

Patchez's Avatar


Patchez
12.17.2011 , 10:11 AM | #5
I have also this problem.

server : Luka sene
character name: Patches

Been happening since this afternoon, still happening now.

people cant see my messeges on party and guild

spudik's Avatar


spudik
12.17.2011 , 10:12 AM | #6
Rly this is CRITICAL? I CAN'T LOG IN on my main char for 3 days and nobody seems to care!!!!!!

TCVulpes's Avatar


TCVulpes
12.17.2011 , 10:36 AM | #7
Quote: Originally Posted by D5-T1 View Post
Hello DarthCnox,

in order to investigate, we would like to ask you for the following information:
  1. Which server do you play on?
  2. Please provide the name of at least one character. Do you experience this with all your characters?
  3. Where you able to talk via guild/party prior to this happening to you?
  4. Please give a rough timeframe when this bug first appeared.
  5. Did you try leaving and rejoining the guild?
  6. Can guild/party members see what you type to them?
  7. Can you please verify that you have these chats selected in the chat tab you are looking at?
    In order to so, please right click on the tab, choose chat settings and select these chat channels.
Thank you very much for your assistance.
1) Krayt Dragon

2) Serrat, Leida, Jurrim. This is account wide.

3) Yes

4) Was working prior to 12/16/11 @ approx 11pm CST

5) Not Yet

6) No

7) Yes, added, removed, re-added, created new tab specifically for these chats.
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badrat's Avatar


badrat
12.17.2011 , 10:41 AM | #8
Quote: Originally Posted by D5-T1 View Post
Hello DarthCnox,

in order to investigate, we would like to ask you for the following information:
  1. Which server do you play on?
  2. Please provide the name of at least one character. Do you experience this with all your characters?
  3. Where you able to talk via guild/party prior to this happening to you?
  4. Please give a rough timeframe when this bug first appeared.
  5. Did you try leaving and rejoining the guild?
  6. Can guild/party members see what you type to them?
  7. Can you please verify that you have these chats selected in the chat tab you are looking at?
    In order to so, please right click on the tab, choose chat settings and select these chat channels.
Thank you very much for your assistance.
1. Wound
2. Treb, only character
3. yes
4. appx Thurs
5. no
6. no
7. I have, and even created new tabs.

Krielymb's Avatar


Krielymb
12.17.2011 , 10:44 AM | #9
Hubby was having this problem. He left our guild and rejoined and got chat back.

TCVulpes's Avatar


TCVulpes
12.17.2011 , 10:49 AM | #10
Quote: Originally Posted by Krielymb View Post
Hubby was having this problem. He left our guild and rejoined and got chat back.
Yep, doing a /gquit and getting re-invited on one character seems to have fixed the issue across all my characters. Looks like some account wide flag.
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