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APAC character transfer: working with 'name placeholder' characters

STAR WARS: The Old Republic > English > General Discussion
APAC character transfer: working with 'name placeholder' characters

StephenReid's Avatar


StephenReid
04.25.2012 , 03:03 PM | #51
Quote: Originally Posted by DarthBrundleFLY View Post
So now I loose my main toons name to a a character that can only be a few days old...how is that fair...I know it places you in a difficult position as you don't want to upset either subscriber but I have done everything that was possible in the framework you allowed and I loose my mains name which is important to me.
Hey again - I'm sorry about that situation. Unfortunately there's nothing I can do directly. I've spoken to Customer Service and they'll be getting in touch with you, although there is no guarantee we'll be able to resolve the situation to your satisfaction, I'm afraid.

While I'm here posting, I wanted to draw your attention to a small quirk in the renaming process, which if you don't pay attention may cause you to have issues. I've updated the original post in this thread, but here's the relevant part:

If you have more than one transferred character, regardless of which character you select, you will be prompted to rename all of your transferred characters in order from the top of the character selection screen downwards. Please take extra care to ensure you are renaming the correct character by comparing their temporary names to ensure they match.

Borrob's Avatar


Borrob
04.25.2012 , 03:15 PM | #52
Quote: Originally Posted by Nightraiyven View Post
Siderant: Really what other MMO company requires you to rename all toons in one go and the first rename doesnt apply to the toon selected?
None to my knowledge/memory. In reviewing my rant from earlier in this thread, I feel like I was a bit harsh without having much constructive advice/feedback to give (been sick as a dog with this bloody cold/flu for a week!). I fully well understand & realise the challenges of retro-fitting diverse functionality to complex, online & real-time systems, so we need to give credit where credit is due. In spite of the various annoyances, & keeping in mind this is their 1st mmo, Bioware have done a remarkable job to bring the SW universe to life in a game with this much depth & content. I am particularly grateful to be able to finally play an A-grade mmorpg with very low latency with a player base mostly in our own timezones, something I never thought we'd experience down-under. I now have a regular game going on Dalborra with a mate, which has been an absolute blast!

Here's to SWTOR going from strength to strength - I just noticed my 4 chars got transferred overnight without any issues - WOOT!
ďA Jedi must have the deepest commitment, the most serious mind."

"Hokey religions and ancient weapons are no match for a good blaster at your side, kid."

ChinamanAthena's Avatar


ChinamanAthena
04.25.2012 , 03:41 PM | #53
I just dont understand why they arent going to implement transfers for people with multiple accounts who want to switch a character form one account to the other. Why would they just completely disregard this? It makes all my effort on 2 lvl 50s for nothing...

Spaj's Avatar


Spaj
04.25.2012 , 04:18 PM | #54
Quote: Originally Posted by StephenReid View Post
If you have more than one transferred character, regardless of which character you select, you will be prompted to rename all of your transferred characters in order from the top of the character selection screen downwards. Please take extra care to ensure you are renaming the correct character by comparing their temporary names to ensure they match.
WHY WHY WHY? That is insanity. Do you like setting up CS nightmares for yourselves? Do you like frustrating your player base?

Having the rename option for ONLY the character you selected play on would seem... i dunno intuitive? Logical?

Sure why not create another metagame of match the 14digit random alpha character names to the side panel without being able to click each one to see the model. Sounds fun, low consequence entertainment. What could possibly go wrong.

At the very least this should have been tested and announced in massive font type that we've made yet another bazaar jump of complexity we expect you to gather without information.

Someone had to type up the text in the rename popup box. SURELY this could have contained some warning information point out that this rename may not be the character which was selected.

Mamae's Avatar


Mamae
04.25.2012 , 05:06 PM | #55
Quote: Originally Posted by StephenReid View Post
No; your characters will be transferred and should be ready to go after that, assuming you have free slots on the destination server.


Future character transfer plans aren't finalized yet but I expect any future system will allow transfers to Asia-Pacific (AKA Oceanic) servers.


Hey there, this is actually covered in the FAQ in some detail.


At this time, account merges are not possible I'm afraid. If you want to continue to play on a single account, you'll need to make a choice between them.


The transfer will happen in one go, so I'm afraid your plan wouldn't work. Sorry.


I'm afraid not. You're seeing them on your character transfer page because they were likely deleted after the cut-off point for when we took a sample of the character data. Unfortunately, that means you see them as 'available' but in fact they're not - and will fail on transfer.

You can, if you wish, contact Customer Service to ask them about restoring those characters on your original server - but you may have to wait until our final character transfer process comes online before you can transfer them to Asia-Pacific servers. Ask them nicely, they'll try and help you out.
Thanks for the update, much appreciated
A man said to the universe: "Sir I exist!"
"However" replied the universe, "The fact has not created in me a sense of obligation"
STEPHEN CRANE

michaelra's Avatar


michaelra
04.25.2012 , 05:31 PM | #56
"IMPORTANT NOTE ON RENAMING: If you have more than one transferred character, regardless of which character you select, you will be prompted to rename all of your transferred characters in order from the top of the character selection screen downwards. Please take extra care to ensure you are renaming the correct character by comparing their temporary names to ensure they match."

ARGHH I swear I already read the clarification clearly last week before the transfer and somehow I missed this..(UPDATE: Ok, seems that this info was just added recently, reading the thread reply above that's why I missed it a couple of weeks ago)

Now my female sorcerer has a male name already emailed support to rename but let's see (and hopefully no one else takes my name while waiting for their reply)

DarthBrundleFLY's Avatar


DarthBrundleFLY
04.25.2012 , 05:44 PM | #57
Quote: Originally Posted by StephenReid View Post
Hey again - I'm sorry about that situation. Unfortunately there's nothing I can do directly. I've spoken to Customer Service and they'll be getting in touch with you, although there is no guarantee we'll be able to resolve the situation to your satisfaction, I'm afraid.
Well I recieved an email this morning from Customer Service and of course there is nothing that can be done...not really good enough. I mean honestly why am I the one being penalized, you have the ability to see when I created the character, (a few minutes into early access) and when I created the same toon (name placeholder) on the Aussie Servers (The servers came online 20min earlier than announced) and oh look a few minutes from that happening I had that name on all 3 Aussie servers too.

These are facts your so called Customer Service should be able to see...so why after "investigating" the issue I have lost the name to someone who has just created the toon on the server in the last few days.

Turbosith's Avatar


Turbosith
04.25.2012 , 07:44 PM | #58
I asked Customer Service about renaming my characters because of this bug - Clicked on my Marauder but my trooper was renamed (because it was at the top of the list) and they said they couldn't help with renaming my characters.

Can they not just reset it, like they did when my character was in violation of copyright or when it was transferred yesterday?
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michaelra's Avatar


michaelra
04.25.2012 , 07:58 PM | #59
Quote: Originally Posted by Turbosith View Post
I asked Customer Service about renaming my characters because of this bug - Clicked on my Marauder but my trooper was renamed (because it was at the top of the list) and they said they couldn't help with renaming my characters.
Wait...... so you've contacted support of this and they have replied they couldn't rename your characters? can you confirm this please? So I can cry knowing my female sorc will have a male name and start playing in pain
Lyonnie (Tank | Jedi Shadow) | Lyon (DPS | Sniper) @Balmorra server

Turbosith's Avatar


Turbosith
04.25.2012 , 08:13 PM | #60
http://desmond.imageshack.us/Himg220...pg&res=landing

That's the screenshot of the reply i got about 1 hour ago. However SWTOR on twitter said they should be able to help me so I've contacted them through the website CS rather than ingame, so we'll see what comes of that.
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