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APAC character transfer: working with 'name placeholder' characters

STAR WARS: The Old Republic > English > General Discussion
APAC character transfer: working with 'name placeholder' characters

Borrob's Avatar


Borrob
04.24.2012 , 06:56 PM | #41
Stephen,

What I'm about to write has 30 years of commercial IT experience behind it, including software design/engineering, large project work & a wide array of infrastructure/networking management for multinationals in complex environments across numerous platforms. Therefore, please don't take it personally, but rather consider it a very well informed, professional opinion & make of it/do with it what you will.

This, what should have been a relatively simple data transfer process, has devolved into a sad, pathetic mess. Firstly, your basic web page to collect up to a whole 8 bytes of form data about the characters we wanted transferred was broken. So you asked us to enter our beloved character names on a public forum, for all to see & salivate over. You inform us bacjk then that the transfers won't take place unless certain conditions are met, nowhere near as detailed as the 1st post in this thread, mind you. The net effect being, we have now exposed our favourite char names for anyone to pinch during this 1 week limbo period while you execute this incredibly complex data transfer. Some of us were up at 5am on Dec 20th & March 1st, in order to secure & retain those names...

I am utterly bemused, completely flabbergasted & totally aghast at how this has been handled. I won't even go into the dozen other milestone-level SNAFUs since my 3 stints in your beta program, nor mention the ridiculous, unjustifiable 2 month wait just to get these chars transferred, which has fragmented guilds & ruined the play experience for so many. As a veteran gamer since before PC gaming even existed, I should be speechless, but alas, I've seen so much of this kind of thing before.

Your 1:1 physical<->logical server model was deeply flawed & broken before it ever launched. You learned nothing from the failures & successes of so many other developers, but just went down the path of copying THAT other mmo (which shall remain nameless), to the nth degree, with the fully predictable & expected results. There are so many other centralised/consolidated/virtualised database & server models you could have looked at more closely (GW, EVE, ATITD to name a few examples). Your server model is last century & the problems that come with it have been solved. I really cannot fathom why you went down this path, with all the globs of money & R&D spent on this game...but I can surely speculate as to how that decision-making process came to pass.

I don't know what else to say, so I'll stop rambling. I've been a rabid SW fan since the 1st day it appeared on the big screen. To say this experience has been at once a joy, a mixed blessing & yet a consummate disappointment would be a gross oversimplification of my experience with SWTOR to date. I will remain your loyal customer for now, but consider this an opportunity to re-examine how you are handling things, because if fans like myself start leaving, it won't be long after that...
ďA Jedi must have the deepest commitment, the most serious mind."

"Hokey religions and ancient weapons are no match for a good blaster at your side, kid."

ChinamanAthena's Avatar


ChinamanAthena
04.24.2012 , 07:40 PM | #42
^^^ Good post

Not tryin to take away form that or anything but i asked earlier and id like to know if ill be able to switch a character from one account to a different account and from one account/server to a different account/server.


I have 2 characters lvl 50 on a account, 1 on namadii corridor server and one on Jung Ma server. I want to switch both characters to my main account and have them both on Jung Ma Server, is this going to be possible? Does anyone know?
I realize it was my own ignorance that caused my situation but id like the opportunity to fix my mistake and get all my characters together on the same account/server like they should be.

jayssen's Avatar


jayssen
04.24.2012 , 08:42 PM | #43
Why is everything so painfully difficult for Bioware? I love this game, but this company is bordering on incompetent. Its not as if character transfers are some amazing, cutting edge technology that Bioware had to develop from the ground up.

Nightraiyven's Avatar


Nightraiyven
04.24.2012 , 08:44 PM | #44
careful if you transfer multiple toons, ive had charcter renames applied to incorrect toons and bioware refuses to acknowledge a problem, 2hrs in chat with a gm
Hyperspace Pub Brawlers / Crawlers
Official Guilds of The AU Crew
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TziganeNZ's Avatar


TziganeNZ
04.24.2012 , 09:25 PM | #45
Quote: Originally Posted by StephenReid View Post

At this time, account merges are not possible I'm afraid. If you want to continue to play on a single account, you'll need to make a choice between them.
@ChinamanAthena - no account merges. Full post on previous page (no 4).

ChinamanAthena's Avatar


ChinamanAthena
04.25.2012 , 04:03 AM | #46
Quote: Originally Posted by TziganeNZ View Post
@ChinamanAthena - no account merges. Full post on previous page (no 4).
wow ok so got to cancel an account with 2 lvl 50s and all kinds of gear and items ive collected... this sucks
Im really pissed
EDIT: and its my account with my founder title, my other account doesnt have it o well, guess it means i gotta really start leveling more

DarthBrundleFLY's Avatar


DarthBrundleFLY
04.25.2012 , 08:23 AM | #47
Well just been transferred, one of my 8 did not transfer and surprise, surprise someone has taken my main toons name that I had until a few days ago placeheld on the destination server. (I deleted the placeholders when we were told you could realistically only hold 4 and have 4 slots free on the destination server)

So now my main who I have played since early access has lost her name to a toon who can be no older than a few days...

I am also unsure why one of my characters did not get transferred...its only level 12 but I sent the character some stuff from the rakghoul event and I had the toon looking exactly how I wanted.

Am very dissappointed in how this has turned out.

StephenReid's Avatar


StephenReid
04.25.2012 , 09:15 AM | #48
Quote: Originally Posted by DarthBrundleFLY View Post
I am also unsure why one of my characters did not get transferred...its only level 12 but I sent the character some stuff from the rakghoul event and I had the toon looking exactly how I wanted.
Hey there, apologies for the character transfer issue. Please contact Customer Service and they may be able to help you.

The most common reason for a character to not be transferred is because of lack of space on the destination server, or because a character was deleted after the original cut-off point. It sounds like it may be the first issue for you, but do contact CS who may be able to help.

DarthBrundleFLY's Avatar


DarthBrundleFLY
04.25.2012 , 09:55 AM | #49
Quote: Originally Posted by StephenReid View Post
Hey there, apologies for the character transfer issue. Please contact Customer Service and they may be able to help you.

The most common reason for a character to not be transferred is because of lack of space on the destination server, or because a character was deleted after the original cut-off point. It sounds like it may be the first issue for you, but do contact CS who may be able to help.
Thankyou for the apology and the reply, I contacted customer support and they are looking into the failed transfer for me. I would like to know what can be done about my loosing my mains characters name though something I noticed you did not respond too.

I have been playing this game since the second early access went live and my main was the 1st charcter I created I have played her for the past 5 months or so. As soon as the Aussie servers came online I created placeholder toons for all my characters on those servers too.

Now when your server transfer form came online and started working we found we could not transfer to the server unless there were free slots available. I have 8 toons I wanted transferred so I HAD to delete the 8 placeholders so I could submit the application.

So now I loose my main toons name to a a character that can only be a few days old...how is that fair...I know it places you in a difficult position as you don't want to upset either subscriber but I have done everything that was possible in the framework you allowed and I loose my mains name which is important to me.

It has been my character from launch and I am the one who has to be penalized...I really hope something can be done to restore MY characters name, she won't be the same with another name.

I also realised that I responded (stupidly now I think) to your request the other day when the transfer page was not working with my characters names and the server they were transferred from. I did not put where I was transferring to but I forgot my signature which does have the Aussie server I am Interested in. Have I lost my mains name to someone who has taken my name merely to grief me?

Nightraiyven's Avatar


Nightraiyven
04.25.2012 , 12:26 PM | #50
Quote: Originally Posted by Nightraiyven View Post
careful if you transfer multiple toons, ive had charcter renames applied to incorrect toons and bioware refuses to acknowledge a problem, 2hrs in chat with a gm
Finally got this resolved and was given an option to rename my toons again (only after 4.5hrs trying to sort the issue with customer support)

It was like pulling teeth to get this resolved but I got there in the end.

My only tip for others in this mess is persist with your issue and dont cave if they say working as intended, this is a flawed transfer system and we shouldn't settle for a screwup due to poorly implemented transfers.

Siderant: Really what other MMO company requires you to rename all toons in one go and the first rename doesnt apply to the toon selected?
Hyperspace Pub Brawlers / Crawlers
Official Guilds of The AU Crew
Australian Gaming Community