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maintenance, why so much


Nuzt's Avatar


Nuzt
04.19.2012 , 02:19 AM | #221
Quote: Originally Posted by CaptainAsa View Post
Do you think they are reading this post? Some of you have really well crafted arguments. Could they learn from you?
I think they could. Even the best was about customer demographics. Yes we are getting screwed out of game time. Back to pay and play. Refund every hour of down time for the time we lose and watch the down time diminish.
yes they are reading it. I wont go into further detail

Hermeticum's Avatar


Hermeticum
04.19.2012 , 02:20 AM | #222
This is mental... do you honestly expect people to stay put while the service you're supposed to deliver is always unavailable? C'mon, have more respect for the people who are paying to play. SWTOR could be HUGE, but so far things like this help conveying the idea that the only thing huge about the game is the disappointment people feel.
I am a big Bioware fan, but it seems you're putting an effort in pissing people off instead of pleasing them.

Rezarect's Avatar


Rezarect
04.19.2012 , 02:21 AM | #223
Quote: Originally Posted by sabbra_cadabra View Post
Oh jesus christ. **** already. WoW has been running for 7 years and their server downtime STILL does not cater to time zones.
Yeah It does. I was always making new toons on different servers because my main server was down.

CaptainAsa's Avatar


CaptainAsa
04.19.2012 , 02:21 AM | #224
How many of you think that some of these post are from Bio Ware employes? Are the ultimate defenders of loose time for play and pay really implants for our ear? Be careful here. All corporations have public relations experts to rebuff our augment that we are not being served.

Paladn's Avatar


Paladn
04.19.2012 , 02:24 AM | #225
Not to mention the fact that I've been logged out of my account on the forums a total of 3 times already, WHILE BROWSING AND POSTING, and several of my posts have straight up disappeared after I posted them. I am becoming VERY displeased, VERY fast.

When developers start making decisions that cause customers to want to withdraw their funding for this game, there's something wrong. Look at how many people are complaining in this thread, which only started yesterday. I bet at least a dozen of those that have posted here have unsubscribed by now. And that isn't even the tip of the iceberg.

Let's say we estimate that a mere 50 people in all the world unsubscribed due to this week's downtime (which I think is a VERY conservative estimate). Let's also say they would have otherwise been paying customers for another year otherwise, because I need a random number to work with. Doing a bit of math, that comes to Bioware losing a total of $7,800 from those customers, assuming they were paying the lowest possible price for their subscription.

$7,800. From just 50 customers worldwide. I know that isn't much on the grand scale of it, but that still hurts. And if any of them had subscribed for longer? That's $7,800 (or more) a year that Bioware could have been earning, if they had JUST adopted a more professional and customer-friendly downtime model.

Azurax's Avatar


Azurax
04.19.2012 , 02:24 AM | #226
Well, the thread seems to be shaping up.

I've actually found quite a bit of humor in a lot of these posts. Especially the rental car one, because every time I go to enterprise they can never give me the damn car I asked for because of some BS reason like the ones listed.

I think it should be said that BW is doing a good job with the large patches. It's just the scheduling of the small ones that's a kick in the balls to a lot of people.

But on a side note, could you at least warp me back to a rest zone when you shut down so I can get a little something out of it. I had to go make some tea for my sick girlfriend and got an unpleasant surprise when I got back to the computer.
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Rezarect's Avatar


Rezarect
04.19.2012 , 02:25 AM | #227
Quote: Originally Posted by CaptainAsa View Post
How many of you think that some of these post are from Bio Ware employes? Are the ultimate defenders of loose time for play and pay really implants for our ear? Be careful here. All corporations have public relations experts to rebuff our augment that we are not being served.
LOL that would make it seem like there were actually more players than there really are. What if there were only 10 REAL consumers here..BUM BUM BUUM

UltimateLemon's Avatar


UltimateLemon
04.19.2012 , 02:27 AM | #228
Quote: Originally Posted by CaptainAsa View Post
How many of you think that some of these post are from Bio Ware employes? Are the ultimate defenders of loose time for play and pay really implants for our ear? Be careful here. All corporations have public relations experts to rebuff our augment that we are not being served.
Probably some. But they can make all the arguments they want but whatever their arguments are the repeated, unscheduled lengthy downtime is damaging to their reputation and customer good will if it doesn't provide value to them.

Galavan's Avatar


Galavan
04.19.2012 , 02:27 AM | #229
Quote: Originally Posted by Tigalo View Post
But, if you rent a car, do you not want to use it? Would you not be a little annoyed that every time you had planned a trip you get a call from the rental company "you have to bring in the car today for 4 hours, we are going to wash the windshield" then, the next day "you have to bring in the car for 4 hours today, we are going to wash the dashboard" then, the next day "you have to bring in the car for 4 hours today, we are going to change the cd-player".
Hit the nail on the head. Well said.

lordshimo's Avatar


lordshimo
04.19.2012 , 02:28 AM | #230
I like this game alot, but why cant theye do maintenance like on wow Europe
start at 3 at night finisch at 9 in the morning and just 1 time a week ,nobody complains at blizz for the downtime
So sort this out swtor IT dudes
There is no patience , there is only game playtime