maintenance, why so much

BW should have just made KOTOR 3...they are n00bs in the MMO market. And it shows.

i dont understand the "end game" part in an mmo anyway! once you leveled up your char to max level im done... ill use that character for pvp maybe but i start an alt most of the time because thats the big difference between wow and swtor for example the leveling part is the most fun

I suggest you give me a couple extra days on my billing cycle for all these "unscheduled maintenance" problems, or I'm unsubscribing an going back to playing RIFT.

I planned on playing a game I pay monthly for, all night tonight. All night Mon. night too, but I understand that was a scheduled night to do "maintenance's".

So you have taken away 4 out of 8 days since the legacy patch so far. If you do your next scheduled "maintenance" next week that will be 6 days this month. That's 1 day from a full week you've not let me play.....

I understand that its only 4 hours. But who really keeps track of that sorta thing. And when the patches happen, they happen at night for me (westcoast). I work all day and the night is my only chance to play!

Thank you!

I agreed with most of the information provided... going to have to read back through the post though.

I agree with them catering to their work force to save money, but if it costs them subscriptions due to unhappy customers from the repeated unscheduled maintenance interrupting the same peoples play time, it may become more damaging than the pay differential. Not so much to late night Americans such as myself, I'll probably just learn to live with it. But to the Aus/NZ crowd that gets cut off during peak time, if they get angry enough it may hurt the subscriptions from those areas.

You did address most of that clearly, but as I said they may want to look into doing this a bit more seriously because of the possible damage to the consumer base of those areas. One of the reasons I believed everyone played WoW is because everyone played WoW. In that wording it may not make since, but my point is word of mouth is a huge draw in the gaming community. If all your gaming friends say don't play this game because they don't cater to your time zone it's going to hurt it's growth in those areas and demographics.

My main opinion is they are repeatedly inconveniencing the same people. This may hurt their current consumer base along with their future consumer base for friends or neighbors of the people they're currently disregarding. Financially this may or may not hold a significant impact, but it seems relatively disheartening none the less.

Overall some change would give BioWare a better appearance and a better draw in those areas and to those demographics that play during the time they have chosen to hold their maintenance. I don't want to see people being stuck with a broken game, but it seems they may be starving many to feed a few. It doesn't necessarily have to be a change in hours, maybe just consolidation or shortening of maintenance times if possible.

In the end the situation may clear itself up as the game becomes more stable and they remove the problems they're dealing with now and the unscheduled maintenance will go away. But I would also like to see them do something in consideration of the consumers in timezones far from their own, but I would expect it to be done so without killing their budget.

In the time it took me to write this the thread has probably either been closed or completely overrun with stupidity. But we tried!

I dont think I complained about the misfortune of anyone. I have no idea how you derived that from my post.

The point of the beginning of my post was that EU players are lucky to have a downtime in the day time and not a peak time.

As a 12 year old though, I suppose I could work on my sentence structure and whatnot a little for you, friend.

We all have down time thats proved by the fast that we are all posting here. This is our down time. we are all out of time 2012 12 21

Who made you "complaints police"?

I'm amazed by the amount of people that feel the need to reply to what they deem as a pointless thread. I'm curious if the above poster hangs around in the Customer Services area of their favourite shop, insulting any customers who dare to return items.

The downtime is awful. Compare it with other games released a decade ago all you want in an attempt to justify it, it doesn't alter the fact that some PAYING customers are unhappy. Last week was the 1st time that BW acknowledged their downtime by handing out a free day's play. And then today, another 4 hours of downtime without any prior warning, just a day after "scheduled" maintenance.

If you do not agree with the people complaining about downtime then that's your choice, but that doesn't give you the right to insult and belittle those people. They pay the exact same subscription as you do, and have every right to complain about any aspect of a product they pay for. Believe it or not, your opinion of whether a complaint is justified, is completely irrelevant.

Personally I would hate to do end game content with anyone so arrogant that they believe anything they don't agree with is just QQing and impatience.

Oh and please could somebody give me the link for where it tells you that in order to complain about a product you pay for, you must first have been a hardcore MMO player for the last X amount of years and have played Y amount of MMOs. I've looked everywhere, but I still can't seem to find it.

You have to expect patches like this after a major update. Never played a MMO that drops a big update and all is sunshine.

Shame that BW gave away a free day last week for a "hot"fix. Now every time the server hiccups the mouthbreathers will be on here crying for their 10p refund.

I like this analogy....er, except for the fact that it's not a new car....oh and it's not just yours but theirs and ours,.....um and we mostly rent it, .....and it's meant to change with regularity and is relatively new, making regular down time part of the deal.

I would like to see things stabilize, and would welcome a change in timing for these,....but I hardly think bad analogies are gonna help us grok this into anything other than an inconvenience...one that I assume would change if it could.

Fix bugs = good

They should schedule maintainance during US peak times so I can kick back and read all the sooking US players do.