DNA sample bug/vendor bug

STAR WARS: The Old Republic
DNA sample bug/vendor bug

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Mozart

04.16.2012 , 01:33 PM \| #11
My ticket had the correct text in the subject line, but when I opened it, it was an old ticket. It was locked. Now it disappeared. Not sure what to say, but it's very aggravating! Instead of being happy about an event I'm spending time trying to get my items restored. Really hope someone can help me with this.
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Axolipher

04.16.2012 , 01:35 PM \| #12 Next
Greetings Mozart, If your ticket was locked and then disappeared it most likely means that it was being investigated by a Customer Service Agent and then escalated to one of our specialist teams. You should receive an email responce in this circumstance. Thank You.
Axolipher \| BioWare Customer Service - Forum Support

Krosm

04.16.2012 , 02:23 PM \| #13
I have had the same issue happen to me. I had a stack of 47 DNA and a stack of 99 DNA in my inventory when I bought my crystal for 83 DNA. When I opened my inventory to install my new toy I see only a stack of 16 in the place that held my stack of 99. I had the stack of 47 in the space next to the stack of 99, but the 47 were in front of the 99. When I say "in front of" what I mean is that the vendor would have taken the stack of 47 before needing to take from the stack of 99. It was like the stack of 47 was taken but ignored and than the full amount was taken from the stack of 99. I suspect that if I was to have had the stack of 99 "in front of" the stack of 47 this would not have happened. But I have received a response from my in game ticket and it is not a happy one. I was told that "After investigating your loss of currency we were unable to verify your losses. So we are not going to do Sh**". Of course those are not the exact words used in the response, I just cut to the heart of its contents.

Iandidar

04.16.2012 , 04:02 PM \| #14
Same issue. I have 44+99 DNA, bought the pet and it took the 44 + 60 from the stack of 99. So it over charged my by 44.

Krosm

04.16.2012 , 04:10 PM \| #15
Did you have the stack of 44 in front of the stack of 99 like I did? In front meaning that the vendor would draw from the 44 before taking from the 99.
"Life is like a box of Piranah.......it will eat you alive if you let it."

Mozart

04.16.2012 , 04:21 PM \| #16
Quote: Originally Posted by Krosm I have had the same issue happen to me. I had a stack of 47 DNA and a stack of 99 DNA in my inventory when I bought my crystal for 83 DNA. When I opened my inventory to install my new toy I see only a stack of 16 in the place that held my stack of 99. I had the stack of 47 in the space next to the stack of 99, but the 47 were in front of the 99. When I say "in front of" what I mean is that the vendor would have taken the stack of 47 before needing to take from the stack of 99. It was like the stack of 47 was taken but ignored and than the full amount was taken from the stack of 99. I suspect that if I was to have had the stack of 99 "in front of" the stack of 47 this would not have happened. But I have received a response from my in game ticket and it is not a happy one. I was told that "After investigating your loss of currency we were unable to verify your losses. So we are not going to do Sh**". Of course those are not the exact words used in the response, I just cut to the heart of its contents. How long did it take to get a response? I haven't heard anything for half a day. -- They should really leave the ticket there with a 'in progress' tag. Also, I'm sorry to hear they couldn't help. Since we all have this 16 left bug, try writing another ticket and forwarding them to this thread. Sometimes when they see it's affecting more people, they look again. I just hope with all the bugs this past week, the reroll patch and general unhappiness, they use this event as a chance to make people happy and enjoy their time in the game; not cause them aggravation. All the best.
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Mozart

04.16.2012 , 06:39 PM \| #17
Found another two threads with this; in case the devs come looking, or you guys are curious: General: http://www.swtor.com/community/showthread.php?t=417687 Customer Service: http://www.swtor.com/community/showthread.php?t=416801
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Ucsimplyme

04.16.2012 , 06:41 PM \| #18
Quote: Originally Posted by Mozart How long did it take to get a response? I haven't heard anything for half a day. -- They should really leave the ticket there with a 'in progress' tag. Also, I'm sorry to hear they couldn't help. Since we all have this 16 left bug, try writing another ticket and forwarding them to this thread. Sometimes when they see it's affecting more people, they look again. I just hope with all the bugs this past week, the reroll patch and general unhappiness, they use this event as a chance to make people happy and enjoy their time in the game; not cause them aggravation. All the best. I had the same bug happen to me today. I had 153 DNA in my inventory (stack of 99 and stack of 54, stack of 54 from in front of the 99) when I purchased a Black-green Vehemence Crystal (cost 75). It zeroed out my stack of 54 and also reduced my 99 to 24 (when I should have 78 left). I appealed it with a bug ticket and a item/inventory ticket (before I saw the advice from the CSR here). One of the tickets was locked for about an hour but has not been changed to open. Still waiting to hear from them officially.

Downertool

04.16.2012 , 08:24 PM \| #19
Just had this happen to me. I split the DNA into stacks so i could see how much I had for what I was buying: stack of 83, 60, and 12 remaining. I bought the color crystal and it took all of my DNA stacks leaving me with zero.

Awnay

04.16.2012 , 08:44 PM \| #20
Although i dont have this bug, i did have the same response to something similar. When i redid my skills i was charged 8k instead of it being free. I submitted a ticket and they said they couldnt find it so most likely it was just mistyped on the screen and didnt really happen.

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