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SWTOR Makes the PC shut off

STAR WARS: The Old Republic > English > Customer Service
SWTOR Makes the PC shut off

freakyinmate's Avatar


freakyinmate
04.13.2012 , 12:19 AM | #1
Hey folks!

I'm here looking for an answer, solution, or an explanation to the following problem.
In just a few words, SWTOR makes my computer shut off.

Before 1.2

Everything was fine. No problems whatsoever.

After 1.2

I had no problems downloading the patch. After downloading it, I logged in on my EU characters, played a warzone, talked to people - still no problem.

Took a nap. Had dinner.

I log back on my NA characters at first everything was fine. I was able to play for 30min - 1hour, and that is when my computer first turned off. I turned it on, log back in...15 minutes into the game - turns off. Repeat. 10-15 minutes into the game - turns off.

What I Did:

I ran a full virus/malware scan - nothing showed up as infected.
I checked if my hardware was having trouble staying cool.
Fully cleaned my CPU Fan from dust.
Increased GPU Fan to 100%
PSU - all normal

Then:

I logged back in SWTOR. 5 minutes into the game and computer shuts off.

No warning. No error. No nothing. As if someone keeps pulling the plug of the PC.

Before 1.2 I didn't have this problem. Now all of the sudden, there it is.

I doubt that this is an individual case, so please post if you are having the same issue!


EDIT: No other programs/software cause the same effect.
May the [mass x acceleration] be with you!

freakyinmate's Avatar


freakyinmate
04.13.2012 , 06:24 AM | #2
Bump
/10char
May the [mass x acceleration] be with you!

freakyinmate's Avatar


freakyinmate
04.13.2012 , 12:57 PM | #3
Gotta love how no dev gives a **** about this issue
May the [mass x acceleration] be with you!

Mart-'s Avatar


Mart-
04.13.2012 , 01:01 PM | #4
Turn all your graphics down to low

I've had it happen mainly due to overheating on the graphics card
Martt / Fallschirmjager
MNH / AXIS

Tuvitor's Avatar


Tuvitor
04.13.2012 , 01:09 PM | #5
Yes, and also check the cables on the inside of your PC. Make sure your GPU's fan's getting power. Sometimes stuff might come loose for whatever reason. Also, it's possible that your power supply may be underpowered.
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_earl's Avatar


_earl
04.13.2012 , 01:10 PM | #6
your computer may be grounded
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boatracer's Avatar


boatracer
04.13.2012 , 01:12 PM | #7
This has been happening since this game launched. I use to get mad about, not I dont give a crap.
My comp will just randomly restart and when I log back in I have to watch all the starting videos. The game resets for some reason, and all BW does is say post your dxdiag logs.

lasmith's Avatar


lasmith
04.13.2012 , 01:20 PM | #8
Your NA characters are incompatible with your EU characters. Everybody knows that NA hates EU. That is why Bioware schedules maintenance times to be so inconvenient for EU players. The problems with continue to get worse until both your CPU and GPU are reduced to molten piles of glop.
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FlyinSpaghetti's Avatar


FlyinSpaghetti
04.13.2012 , 01:31 PM | #9
Quote: Originally Posted by Mart- View Post
Turn all your graphics down to low

I've had it happen mainly due to overheating on the graphics card
You'll get shut offs due to not enough power for your graphics, i.e. a graphics card will need 150 watts when your PSU can only push 100 more causing the overload protection to kick in. The only time overheating will affect it is if you are going above the TJMax which is usually above 100 degrees C for GPU's and around 90 for CPU's.

Also some motherboards will have overload protection similar to the PSU which will kick in if a certain component like the CPU or RAM is needing more than it can supply it.

What is clear for the OP is shutting off is definitely a hardware issue rather than buggy software, if it was software or driver issues he would of either got a BSOD or a normal crash.
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freakyinmate's Avatar


freakyinmate
04.13.2012 , 01:39 PM | #10
Quote: Originally Posted by Mart- View Post
Turn all your graphics down to low

I've had it happen mainly due to overheating on the graphics card
I'll try that. Even though it's never happened before. It just started happening yesterday. Thanks


Quote: Originally Posted by Tuvitor View Post
Yes, and also check the cables on the inside of your PC. Make sure your GPU's fan's getting power. Sometimes stuff might come loose for whatever reason. Also, it's possible that your power supply may be underpowered.
All cables are in tact - I checked when I was cleaning my CPU.
If it was the cables the computer would turn off even when the game isn't running (which is not the case)


Quote: Originally Posted by FlyinSpaghetti View Post
You'll get shut offs due to not enough power for your graphics, i.e. a graphics card will need 150 watts when your PSU can only push 200 causing the overload protection to kick in. The only time overheating will affect it is if you are going above the TJMax which is usually above 100 degrees C for GPU's and around 90 for CPU's.
I have been considering that but here is what my specs are:

CPU: Intel 2 Core Quad q6700
GPU: AMD Radeon HD 6850
PSU: Corsair HX650W


I don't see a reason why it would start overheating all of the sudden :/
May the [mass x acceleration] be with you!