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Celebrate Game Update 1.2: Legacy

STAR WARS: The Old Republic > English > General Discussion
Celebrate Game Update 1.2: Legacy
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Freyar's Avatar


Freyar
Old 04.12.2012 , 08:21 PM | #991
Quote: Originally Posted by rznkain View Post
Ya I cannot imagine why people would be P.O. that bioware turns around gives a free month to ppl who alot have quit months ago after power lvling through the content
It's only for active subscribers.

JerokTalram's Avatar


JerokTalram
Old 04.12.2012 , 08:21 PM | #992
Quote: Originally Posted by Kalfear View Post
Yup, I ranted and Raved and watched fanbois openly insult and attack those upset (exactly like the pre launch issues) with out EA censoring or infractioning those attack posters and that was final straw.

Between the 30 days free for power leveling and space bar hitting combined with EA allowing open attacking and insulting.

Account cancelled today.

sadly I have 95 days remaining on subscription but at least it stops there!
Can I have you stuff? Power leveling, really? It's been almost 4 months and it takes less than 100 hours without space barring to finish one level 50. If you haven't finished leveling then you either play too little or have too many alts. It's not unreasonable for BW to give a free month to active players who have a level 50 character. if you think BWs being unfair then group up and make a request for the extra month as well. Quiting is just so childish.

Onyx's Avatar


Onyx
Old 04.12.2012 , 08:22 PM | #993
Quote: Originally Posted by daibakuha View Post
Quote: Originally Posted by Onyx View Post
Let me dissect it for you then:

We are giving our most valued customers a free month!

Since your account has a level 50 character, it qualifies for the free month!
Nowhere does it say or even really imply, we're giving just some of our most valued customers a free month.

May I ask why you feel the need to insult and/or try to argue such a point? What purpose does that serve?
From the email I just got:

You are one of our most active and valued high level players and we know you have been waiting patiently for Game Update 1.2: Legacy. To show our appreciation, check out all the great new features this update has to offer-on us. We will be adding an additional 30 days of game time to your account at no charge*. The free 30 days will appear on your account by April 24, 11:59PM CDT, April 25, 4:59AM GMT.
Thank you for further proving my point.

I even see that they've made another attempt to tone it down--but it still fails to lose the implication.
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Luckent's Avatar


Luckent
Old 04.12.2012 , 08:22 PM | #994
Quote: Originally Posted by barcrow View Post
I don't see how anyone who has a problem with the free game time qualifiers would be considered a whiner.

The promotion should have been ..imo...given to anyone who has been active since launch..continously. No matter what level character they have. This would serve to show appreciation for supporting SWTOR.
As it stands now, someone who has subbed for the last four months without a lvl 50 gets zip while another who subbed 2 weeks ago power levels to 50 and gets a free month to show for it.
I agree with you completely.

DarthKaine's Avatar


DarthKaine
Old 04.12.2012 , 08:22 PM | #995
Quote: Originally Posted by hemmingjay View Post
You make some good points. I work in PR and I have to tell you. The perceived message is ALL that matters in these situations. They had a good plan and it was unfortunately offset by some poor quality control. The message was poorly crafted and an editor or manager should have caught it.

In the end, it caused way more damage than good and I am sure that other MMO's will learn from it. The damage the brand sustained is far worse than the lost revenue they were chasing.
They are their own biggest enemy lately TBH.

Look at the ME3 backlash, fans picking apart every statement Bioware make to address their concerns. No matter what they say they cant win.

A fan interviews a game writer for ten minutes, and the writer just answers openly and honestly and is basicly elevated to godhood by the fanbase for having the guts to talk to a fan normally without emploing bloody agrevating meaningless PR doublespeak.

They seem so caught up in trying to make articles and statements PR friendly that they actually end up loosing sight of what they are initialy trying to say and end up doing the very thing they are probably trying to avoid.

If the free time is because of the warzone issue with 1.2 everyone should get it. Personaly i think it is to put out the warzone fire so to speak but because the PR department forbids even a second of honesty from them, this is the result.
It's in the Fraking Ship!

daibakuha's Avatar


daibakuha
Old 04.12.2012 , 08:22 PM | #996
Quote: Originally Posted by nadokaoh View Post
i would guess jbj
I have no idea who that is.

Also I'm a little insulted I'm not being called Daniel Erikson, that guy's awesome.


ohhhh or maybe Jamse Ohlen, that guy's awesome too.
Proudly still subscribed, out of pure spite.

eriknimblehands's Avatar


eriknimblehands
Old 04.12.2012 , 08:23 PM | #997
Well, my only real gripe is how expensive the race options are. 1.5 mil is a little pricey for what is only a cosmetic change, seeing as we have no racial abilities in the WoW sense. And levelling a character to 50 just to unlock a race? Still ridiculous. One of those really needs to be lowered.

daibakuha's Avatar


daibakuha
Old 04.12.2012 , 08:23 PM | #998
Quote: Originally Posted by Zenpasin View Post
This is where you are having the issue with the points being made. No one is saying that the subscribers didnt deserve something for the wait to 1.2 but why only the level 50 subscribers? I had to wait to change my armor color too? If I had a level 49 char today, I would have to wait until tomorrow to play the new warzone. Honestly, what makes a person with a level 50 char any more deserving than someone with a level 48 char?
Why only level 50 subs? Because level 50 content was cut before 1.2 dropped, that's why.
Proudly still subscribed, out of pure spite.

cloverman's Avatar


cloverman
Old 04.12.2012 , 08:23 PM | #999
Quote: Originally Posted by daibakuha View Post
From the email I just got:

You are one of our most active and valued high level players and we know you have been waiting patiently for Game Update 1.2: Legacy. To show our appreciation, check out all the great new features this update has to offer-on us. We will be adding an additional 30 days of game time to your account at no charge*. The free 30 days will appear on your account by April 24, 11:59PM CDT, April 25, 4:59AM GMT.
That's because you are one of the subscribers with a level 50 character, not all of them.

HeavensAgent's Avatar


HeavensAgent
Old 04.12.2012 , 08:23 PM | #1000
Quote: Originally Posted by smartalectwo View Post
I work in customer service. (Not BioWare customer service, thank god.) And frankly, I don't care what people 'perceive' and 'feel'. What about my point of view, people ask? What about me? Me, me? "I'm taking offence, I choose to see this as offensive, you're in the wrong, no matter your intentions."

I do feel for those people in the company who hoped that a promotion like this would raise some spirits. They reckoned without all those people feeling and perceiving and being so sensitive and precious and feeling neglected because they choose to take offence, they choose not to see the other side.
And I know how to run a business and generate positive PR. The intent of an action is always accompanied by certain identifiable perceptions. They are valid, and they do have an impact on the reception of that action.

Quote:
I can't stand it. This is so many good things at once. It's a solid business idea to get people hanging around, and goodness knows we all need as many people as we can on these servers. it's an apology, it's an atonement for some mistakes (though they could never say that out loud, alas), it's an attempt to say that no, they didn't intend to trick people into resubbing... not to mention that it's an offer on a scale I've never heard of in MMOs.
It's a valid attempt to try and retain those players with level 50 characters that were considering leaving. That said, it also causes players lacking level 50 characters, that weren't considering leaving, to begin doing so.

Quote:
But no. People get offended at some harmless and well-meaning words, even when BioWare wasn't even talking to them. You think you're a loyal customer? How about demonstrating some of that loyalty? How about being loyal by seeing the other side? How about not flying off the handle and gnashing your teeth because something doesn't include you and you're 'insulted'?

Bloody hell. The promotion is what it is. Maybe it gives you something. Maybe it doesn't affect you. But complaining because it's upset you is beyond ridiculous, and putting the damper on what's intended to be a celebration of sorts gives the lie to your claimed 'loyalty'.
Managing your customers' emotions is a vital component of successful business practices. It is something that cannot be ignored and must be taken into consideration.