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Collector's Edition Unboxing woes (Or The Story of the Broken Authenticator)

STAR WARS: The Old Republic > English > General Discussion
Collector's Edition Unboxing woes (Or The Story of the Broken Authenticator)
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Fizyx's Avatar


Fizyx
12.16.2011 , 01:39 PM | #1
Several months ago I pre-ordered the SW:TOR CE. I was very excited about this game, and after playing for the last 2-3 days, I remain excited. Somehow Amazon managed to get me my CE today instead of 4 days from now. I'm not sure how they did this, or if it was allowed, but I've opened the box, put my codes in, and I'm not complaining about getting it early. The rub came at the first step I've listed. When I opened my CE box, something seemed amiss:

http://desmond.imageshack.us/Himg337...jpg&res=medium

Perhaps this was intentional, an effect to illustrate the creeping insidiousness of the Sith and their dark ways. I held out hope that the little authenticator could overcome. However, closer examination worried me:

http://desmond.imageshack.us/Himg846...jpg&res=medium

The corruption appeared to be more extensive than I had thought. But, like a true Jedi, I had faith in the little authenticator, that it would do the right thing for the Republic (of me).

Sadly, my faith was misplaced. The little authenticator had succumbed to the temptations of the Dark Side, and was beyond my reach:

http://desmond.imageshack.us/Himg859...jpg&res=medium

On a more serious note, this is completely unacceptable. None of the other contents of the box were damaged, and the packaging was completely free of any blemishes. This implies that the product was damaged during packaging, and Amazon and UPS were in no way to blame. The lack of care is, quite frankly, both disheartening and disappointing. Considering both the amount that was being charged for the CE, and the types of fans that purchase CEs in the first place (Yes, I know, we're quite insane), one would think that all possible care would be put into making sure that something like this didn't happen.


EDIT: There were some very informative posts from people who have more experience with these devices than I do, and I feel better knowing that there is a very good chance that the device was actually broken in transit due to changing temperature and pressure conditions. Also, the forum rep response was greatly appreciated. I haven't heard back from C.S. yet, but so far I am much less disappointed than I was when I posted this

pioneerraptor's Avatar


pioneerraptor
12.16.2011 , 01:42 PM | #2
I hope mine is not damaged like that.

However, I must give you props for the way you elegantly told the story of your authenticator sub-******* to the dark side in such a calm manner.

Legendari's Avatar


Legendari
12.16.2011 , 01:43 PM | #3
They should really just send you a new one... they're selling the things for 4 bucks + shipping, so it's not like it's an expensive item for them to replace. Sure would be a pain to have to send the whole CE back to Amazon because of a cheap $4 keychain...

Miffy's Avatar


Miffy
12.16.2011 , 01:46 PM | #4
My CE came dropped with massive box damage.

Only reason I didn't send it back was cause I wouldn't get a replacement in time for the 20th.

Nice though having a damaged statue, damaged box and book.........

Aeris_Kane's Avatar


Aeris_Kane
12.16.2011 , 01:47 PM | #5
Call it in to customer support, and get an RMA (return materials authorization) on it. They should be able to do it, just direct them to your pics.

Aeris_Kane's Avatar


Aeris_Kane
12.16.2011 , 01:48 PM | #6
Quote: Originally Posted by Miffy View Post
My CE came dropped with massive box damage.

Only reason I didn't send it back was cause I wouldn't get a replacement in time for the 20th.

Nice though having a damaged statue, damaged box and book.........
Should've refused shipment then. Your fault.

Fizyx's Avatar


Fizyx
12.16.2011 , 01:48 PM | #7
Quote: Originally Posted by Legendari View Post
They should really just send you a new one... they're selling the things for 4 bucks + shipping, so it's not like it's an expensive item for them to replace. Sure would be a pain to have to send the whole CE back to Amazon because of a cheap $4 keychain...
I agree completely, which is why I wont do it. Hopefully this doesn't turn into a situation where I sell the CE off piecemeal to recover some money, and avoid all Bioware games in the future. We shall see...

Tozazu's Avatar


Tozazu
12.16.2011 , 01:50 PM | #8
Quote: Originally Posted by Fizyx View Post
Several months ago I pre-ordered the SW:TOR CE. I was very excited about this game, and after playing for the last 2-3 days, I remain excited. Somehow Amazon managed to get me my CE today instead of 4 days from now. I'm not sure how they did this, or if it was allowed, but I've opened the box, put my codes in, and I'm not complaining about getting it early. The rub came at the first step I've listed. When I opened my CE box, something seemed amiss:

http://desmond.imageshack.us/Himg337...jpg&res=medium

Perhaps this was intentional, an effect to illustrate the creeping insidiousness of the Sith and their dark ways. I held out hope that the little authenticator could overcome. However, closer examination worried me:

http://desmond.imageshack.us/Himg846...jpg&res=medium

The corruption appeared to be more extensive than I had thought. But, like a true Jedi, I had faith in the little authenticator, that it would do the right thing for the Republic (of me).

Sadly, my faith was misplaced. The little authenticator had succumbed to the temptations of the Dark Side, and was beyond my reach:

http://desmond.imageshack.us/Himg859...jpg&res=medium

On a more serious note, this is completely unacceptable. None of the other contents of the box were damaged, and the packaging was completely free of any blemishes. This implies that the product was damaged during packaging, and Amazon and UPS were in no way to blame. The lack of care is, quite frankly, both disheartening and disappointing. Considering both the amount that was being charged for the CE, and the types of fans that purchase CEs in the first place (Yes, I know, we're quite insane), one would think that all possible care would be put into making sure that something like this didn't happen.
Random thought, but something I've seen in the past. Those little authenticators sometimes have issues when going through areas of extreme cold/heat and/or altitudes. I know this from experience and having authenticators for years. I work in the silicone valley and had one die while in flight. Had another die when I went to Reno over the pass. It was 80+ degrees in the valleys, but near freezing over the pass. I guess the temps killed the authenticator because I left it in the trunk.

Not saying that you getting a damaged one is acceptable, but simply some food for thought.
The mind of a perfect man is like a mirror. It grasps nothing. It expects nothing. It reflects but it does not hold. Therefore, the perfect man can act without effort.

Fizyx's Avatar


Fizyx
12.16.2011 , 01:54 PM | #9
Quote: Originally Posted by Tozazu View Post
Random thought, but something I've seen in the past. Those little authenticators sometimes have issues when going through areas of extreme cold/heat and/or altitudes. I know this from experience and having authenticators for years. I work in the silicone valley and had one die while in flight. Had another die when I went to Reno over the pass. It was 80+ degrees in the valleys, but near freezing over the pass. I guess the temps killed the authenticator because I left it in the trunk.

Not saying that you getting a damaged one is acceptable, but simply some food for thought.
It's a valid thought, but unfortunately I don't believe that to be the case. I don't think that pressure and temperature changes that it would have seen could cause the display to actually crack. I'm not sure if it's apparent in the pictures, but there are several very fine cracks through the display itself, and it looks exactly like someone or something pressed on the screen too hard. I actually think it must have happened during manufacture, since the front plate is fine, and only the display itself seems to be effected.

Asroha's Avatar


Asroha
12.16.2011 , 01:54 PM | #10
I deal with these authenticators in a professional capacity, and they are notorious for failures. I replace more orders than I fill.

The one that came with my CE works perfectly, but I went ahead and bought another at $4 in case this one fails...

I know, it's extra money to spend, but this is a security device we're talking about here. Better to have an extra and not need it, than need it but not have it and wait for RMA service.

BTW - My box came beat up, but my status, etc are in great shape. Wish I could find out how to get a box replacement...