Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

When will there be a "SERVER MERGE?"

STAR WARS: The Old Republic > English > General Discussion
When will there be a "SERVER MERGE?"

Drunkenpig's Avatar


Drunkenpig
04.03.2012 , 07:22 AM | #421
Quote: Originally Posted by Solo_Han View Post
Then don't transfer your character, and keep your name. There are no alternatives. If you like living at number 7 in your road, and you have to move to another road, possibly in another country to be close to work, you can't demand that you also get to live at number 7 again, just because it holds more value than 8. Life doesn't work like that.
Easy for you to say. You have a character name no one would want.

-Dench's Avatar


-Dench
04.03.2012 , 07:30 AM | #422
Quote: Originally Posted by andrelle View Post
That's absolutely true. Its all about perception. The perception is they are doing minimal to nothing about the issue since they won't respond, and its a main topic. The perception is also they want us to reroll alts, because of how they've been touting Legacy all over the place.

I work full-time as well. Who has time to reroll on other servers, which may or may not hold their pops for long.

Attention spans are decreasing. You need to attract people. The fact that server merges happened faster with other mmos should give them the direction they need. But they pay no mind to it.

I hope they've made the money they expected from this game, because the way they are managing, they have a very short future. EA has plenty of other IPs, maybe that's why this isn't that great a concern to them.

Sell the IP to Sony. At least then we know what we're getting.
I said in an earlier post that one of the problems is that BW is almost to big to fail. So, when something like this happens, the big wigs at the top of the ladder don't mind taking their time on it.

When I was an IT consultant, if I wasn't giving my clients answers fast, I would lose that client. We as the gamers are clients, but on a smaller scale since we only pay $15 per month were I would bill $125 per hour. Either way, customer service and being open are what make people want to stick around.

The lack of any sort of meaningful dialogue on this issue has a lot of people real pissed off. We know that the AUS players will be getting their transfers, which they should!

My questions are:
-When are we going to get news about this?
-Are there going to be server merges, transfers or both?
-Will there be a system for players to check servers for duplicate names prior to transfer?
-Are guilds along with their guild banks going to be able to be transferred?
-will transfers be free?
-How many servers will be closed and what was the data used to determine which ones are going away?
-What will be done to prohibit everyone including myself from going to the fat man, instantly creating a east coast super server while continuing on the low pop problem on the remaining servers?


We don't know. I don't even think BW knows. I suspect its director vs director who both cant stand each other stone walling the S' out of each other and their plans with this.
New England Bay - NE|B - A New England based guild http://newenglandbay.com/

Solo_Han's Avatar


Solo_Han
04.03.2012 , 07:42 AM | #423
I had enough of sitting with my thumb up my *****, waiting for some kind of official statement, so I sent them the following:

Quote:
Hiya,

I have been playing for some time now, and it can't have escaped your attention that the burn rate of players is extremely high, mainly due to the ghost town servers that are growing in number everyday.

I would like to know what is going to be done about this? I believe as a paying customer, I have a right to make an educated decision as to whether I wish to continue my subscription.

At present, to the best of my knowledge, not a word has been mentioned about server mergers or character transfers. I purchased your product to play a Star Wars MMORPG. At the moment, all I am playing is an RPG.

I, like countless others would appreciate even a small, tiny, barely noticeable, public announcement simply stating that you are aware of the problem, and that a solution is being formulated.

If one is not produced in the next week, I will be left with no alternative but to cancel my subscription under the assumption that BioWare is unable to communicate effectively with its playerbase, which has been proven to be an essential aspect of MMO design and development.


I hope to hear from you soon,

xxxxx yyyyyyyy

They responded within about 10 minutes (I'm assuming there's very little going on in game for them to resolve, well, that isn't resolved with a generic "blah blah blah" answer). They said:

Quote:
Greetings xxxxx,

I am Protocol Droid W3-W5 of Human-Cyborg Relations.

Thank you for contacting us about merging of servers or character transferring.

Unfortunately, at this time server transfer is not a service that we offer. While this may change in the future, currently we are unable to offer assistance with character transfer requests. It is not implemented at the moment, but transferring of characters is allowed if the server is from ASEAN servers.

While we understand the frustration this may cause, we would like to assure you that we are doing our utmost to ensure that our players have the best possible game play experience, regardless of which server they play on. As such server population balance and composition is something which we are constantly monitoring.

Thank you for your patience and understanding, and we apologize for any inconvenience this may cause. If you require further assistance with this or any other issues, please do not hesitate to contact us again.

Please do not hesitate to contact us again if there is anything further we can help you with.

Galactic Support is our speciality…

Sincerely,

Protocol Droid W3-W5 aka Edmund
Star Wars: The Old Republic Customer Service

Not really an answer to my question, although, I never really expected them to.


For those that can't be bothered to read through all that, the jist is:

Me: What are you going to do about server population issues?
BW: We are monitoring server population levels and want you to have a great time playing our game


It's like talking to a politician rather than a company you're purchasing a service from.

Pathetic.

andrelle's Avatar


andrelle
04.03.2012 , 08:19 AM | #424
Thanks for that letter. That's all a lot of us really need to see. Its in place for AUS, and I agree it should be. So, they have the means to offer it. They just won't, even though the problem gets bigger.

It's true, maybe BW is too big to fail, but SWTOR isn't big enough yet. This is a critical period for them, whether their directors give a crap or not. Fail on the mmo front, and any future mmo they plan down the road will be met with skepticism.

The best thing we can do is education. Educate people on other sites about the issues. Maybe some nice press will light a fire under their belts. It seems to work for Darth Hater a bit. But to me, the louder the voices get outside the company-run forums, the faster they may work. That's my theory, at least.

Elear's Avatar


Elear
04.03.2012 , 08:32 AM | #425
Quote: Originally Posted by -Dench View Post
-Are there going to be server merges, transfers or both?


Transfers force other players to also transfer, as it takes away people from supposedly empty servers.

Merge aside from bigger problems with names(as both servers have same priority in this) has issue with folks that log back once a week for 5 minutes. In terms of merge, thay are same as person that plays 24/7, so they have to be carefull and not cause overpopulation(however silly it might sound right now, all servers had queues at launch), as they can't forbid those players that don't play right now to come back in month or two.

Merge solves transfer main issue, but has issues on it's own.
Way to solve merge problems, is to wait untill enough accounts are deemed as inactive and can be discarded. And this is what they do.

And if someone constantly log into game, see that there are 5 people at fleet, and log out, he just causes everyone to wait longer.

Solo_Han's Avatar


Solo_Han
04.03.2012 , 08:41 AM | #426
Quote: Originally Posted by Elear View Post
Way to solve merge problems, is to wait untill enough accounts are deemed as inactive and can be discarded. And this is what they do.
If I were an investor, and had handed over $500,000 of my hard earned cash, and you told me your plan to get my money back to me as quickly as possible was to sit on your hands and wait for a lot of people to unsub, then you'll spring into action and start improving playability to keep the cash rolling in... Do you know what I'd say to you?

That is definitely NOT what they are going to do.

Kthx's Avatar


Kthx
04.03.2012 , 08:41 AM | #427
Quote: Originally Posted by Demonliez View Post
I don't understand how this issue is not addressed in every one of their weekly Q&A's, the fact is, it's the only question people are even asking, yet they choose to ignore it.
So the dozen or so questions that are included in the weekly Q&A are made up by Bioware?

When you show complete and repeated disregard for facts, you severely undermine your position.

-Dench's Avatar


-Dench
04.03.2012 , 08:46 AM | #428
Quote: Originally Posted by Elear View Post
Transfers force other players to also transfer, as it takes away people from supposedly empty servers.

Merge aside from bigger problems with names(as both servers have same priority in this) has issue with folks that log back once a week for 5 minutes. In terms of merge, thay are same as person that plays 24/7, so they have to be carefull and not cause overpopulation(however silly it might sound right now, all servers had queues at launch), as they can't forbid those players that don't play right now to come back in month or two.

Merge solves transfer main issue, but has issues on it's own.
Way to solve merge problems, is to wait untill enough accounts are deemed as inactive and can be discarded. And this is what they do.

And if someone constantly log into game, see that there are 5 people at fleet, and log out, he just causes everyone to wait longer.
Well, I would pose this question:

I play on a RP-PVP server (no, i don't RP haha). Would it be possible to merge all of the east coast RP-PVP servers? or merge them into two server?

Its impossible for us as the players to speculate on possibilities because we don't know anything. We don't:
-Know how many players a server can run
-Know how many players are actively playing on a server
-Know how many players are dormant/unsubbed
-Know the possibilities of the servers in terms of upgrading their ability to run more players.


So, I guess my point is, we are just simply to uninformed to make these kinds of suggestions, or even speculate. BW is like the KGB of the video game world right now. No one knows anything out side of the office. It's all speculation, from the total populations, to the servers capabilities.

I'll tell you one thing that that says: BW's abilities are NOTHING to brag about. Because if they were something to brag about, they would be. All this smoke and mirrors business in regards to numbers of players on a server, server pops and server abilities is hidden, simply do to the fact that its worth hiding as its nothing to brag about.

All this jibba-jabber i just types out leads to the same point = We, as users and paying customers know nothing.


Quote: Originally Posted by Kthx View Post
So the dozen or so questions that are included in the weekly Q&A are made up by Bioware?

When you show complete and repeated disregard for facts, you severely undermine your position.
I don't think he was implying that. He was saying that BW is avoiding the issue purposely.
New England Bay - NE|B - A New England based guild http://newenglandbay.com/

andrelle's Avatar


andrelle
04.03.2012 , 09:14 AM | #429
We're getting absolutely no guidance on this issue here. So, I'll say again, we should take our concerns to other online areas. I've made a request at Massively for an editorial about the issue. The more people that hear about the lack of server transfer/mergers, the callous lack of communication on BW's part regarding the issue, and the fact that they offer no guidance about the low server pops, the better. I urge anyone that has a concern to post about it in as many social media avenues as you can think of, whether its reddit.com, or mmorpg.com, or massively. Consider writing to the editors of these sites to help document the issues. When the press picks it up, BW may listen a little better than they obviously are here.

Dracolindus's Avatar


Dracolindus
04.03.2012 , 09:17 AM | #430
I think there's a bigger problem here.

I've been playing on Veeboo lunx, a server much higher then most other servers. It's in the top 10 pve servers. From playing other MMOs I dont consider it to be packed in any shape form or fashion.

I remember playing EQ1 (on a server that wasn't special at all) druzzel Ro and there were 4 to 5 guilds raiding weakly. In EQ a raid was 72 people so 4 guilds raiding was 288 raiders. ON ONE SERVER!

I'm on veeboo lunx imp side and I only know of 3 guilds raiding HM EV or Karaggas (24 people raiding). I went to Zakkek Best and from the people I've talked to on the imp side there's only 2 guilds doing HM EV or Karaggas.

1)We have empty srvers,
2)We have had two weekends free for new players,
3)We have a laid back attitude on farming credits (how many messages do you get a week trying to sell you credits???)
4)And we have a laid back attitude on exploits.. I hear people bragging about exploits and how bioware doesn't do much about exploits. I dont pvp but I hear a lot of people talking about exploits in pvp.

If they start merging the servers many players will say thats the first sign of a game failing .....

It's not the first sign........