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7 day Trial login issue

First BioWare Post First BioWare Post

Ksakas's Avatar


Ksakas
03.29.2012 , 09:18 AM | #1
I sent my friend a 7 day friend trial and he got the email and verified it, made alll his security questions and filled out his contact info, but when he goes to log in, it says he doesnt have an active subscribtion , any help would be awesome !

Beruthien's Avatar


Beruthien
03.29.2012 , 09:19 AM | #2 This is the last staff post in this thread.  
Greetings Ksakas,

Could you please contact our phone support regarding this issue, so they can look into this further for you?

Thank you in advance!
Beruthien| BioWare Customer Service Forum Support

O-Deka-K's Avatar


O-Deka-K
03.29.2012 , 09:28 AM | #3
Quote: Originally Posted by Ksakas View Post
I sent my friend a 7 day friend trial and he got the email and verified it, made alll his security questions and filled out his contact info, but when he goes to log in, it says he doesnt have an active subscribtion , any help would be awesome !
Did he press the "Start Trial Now" button? My brother made the account and downloaded the game client separately from the site (without pressing "Start Trial Now") and couldn't log in. After pressing "Start Trial Now", it prompted him to download the installer, but he canceled it (since he had already installed it) and was able it log in,