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How could pre-order have been better?

STAR WARS: The Old Republic > English > Customer Service
How could pre-order have been better?

Lokihellsson's Avatar


Lokihellsson
12.16.2011 , 08:58 AM | #1
I think the idea of waves based on order date is a decent idea. I think the key issue that has led to disgruntled customers is not knowing the invite to play will come. People call in sick to work or otherwise want to re-arrange their schedules to play this game.

If I were doing this, I'd assign people to their waves when they redeemed their codes and let them know...you'll be in wave X. Then you can either inflexibly say waves 1-4 will be on day 1, etc... to let people know which day to skip work.

If you can't do that, if you need flexibility, at least people will know which wave is currently invited and try to guess where they are in the queue.

I have no idea which wave I'll be in. That's the problem you could have solved and the one you ought to think about if you're launching another game someday.