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security key failing??

First BioWare Post First BioWare Post

The_Emperator's Avatar

03.25.2012 , 03:48 PM | #1
Hi, I installed the security key app yesterday and set it up using my android phone.
I was able to log in afterwards by entering my security key.

However, today, I can't log in at all in the game. It says my security key is not valid.
Yet, I refresh the key and still the new key is not accepted???

Is there a problem in my end here? something I missed?

We are each our own devil, and we make this world our hell

Ogada's Avatar

03.25.2012 , 03:53 PM | #2 This is the last staff post in this thread.  
Greetings The_Emperator,

To assist you with this issue we would ask you to call our Customer Support team on one of the following numbers:
  • USA: 1-855-GO-SWTOR (1-855-467-9867)
  • UK, Germany, France: 00800 0246 9273 (008000 BIOWARE)
For calls originating from countries not listed above, please call the following number: +442035642555 *

* Please replace the + in front with the international call prefix in your country! Please note that you may be charged by your provider for making an international phone call, and charges may be based on the country from which you place the call. Customer support will be provided in English, French, and German only.

Thank you for your time.
Ogada | BioWare Customer Service Forum Support