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Aussie Server Maintenance


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Lord_Scythe's Avatar


Lord_Scythe
03.15.2012 , 01:35 PM | #151
Quote: Originally Posted by spudbynight View Post
I think that the unfortunate reason for this is the fact that Bioware is an American company.

Without wanting to make any rash generalisations some people in this world are more insular than others. They tend not to leave their own country and as such have a rather self centred outlook on things. These sort of people sometimes wield a little bit more power then is really ideal.

I don't know where you might find these people.
Actually right now it is based on numbers.

North America: 1.17m 53.3%
+ Europe: 0.74m 33.9%
+ Rest of the World: 0.28m 12.8%

If it were flipped and Rest of the world had 53% of the games population server down time would be flipped as well.

Do you possible tick off 1.17 million or 280 thousand players. Simple math decision.

Again once bugs are fixed and missing features implemented and programmers have time, I am sure they will revisit maintenance times and move them to a regional time.
To quote well me "Go be stupid on your own time!"

utio's Avatar


utio
03.15.2012 , 01:37 PM | #152
Quote: Originally Posted by Lord_Scythe View Post
I understand the concept but again it is not as big an issue as people make it out to be.

You are right I don't care. As I have said I am an adult I deal with change very well! I am also not a member of the NOW generation.

I am wondering why this is on the general forum and not in say the suggestion box.

I answered the OPs question about why. Shear numbers affected.

To make it a truly fair maintenance schedule it will need to be rotated based on percentages. That way each zone would be affected equally!

In the future I can see them doing scheduled maintenance based on regions. But their programmers are currently trying to fix game bugs and prepare patch 1.2.

Comes down to priorities. Whats is more important for the game? Fixing the maintenance time issue affecting a smaller percentage of customers or fix the game bugs and add the stuff that should have made launch. In order to fix the maintenance time to region serious reprogramming of the launcher needs to occur. I do not know how much work would be required on the back end.

100% of customers are affected by bugs, class imbalance and missing features.
Well I'm glad you agree that the system is currently unfair. I'm actually genuinely happy for you that you aren't bothered by it too. I agree that bugs are a priority too, but they will always be a priority.
What I don't think appropriate is the implication that because some people are bothered, that they aren't behaving like adults, and are part of the NOW generation. Though I understand you have a right to your opinion, I really don't think it's the case here.
PROPER SPACE COMBAT PLEASE

utio's Avatar


utio
03.15.2012 , 01:42 PM | #153
Quote: Originally Posted by Lord_Scythe View Post
Actually right now it is based on numbers.

North America: 1.17m 53.3%
+ Europe: 0.74m 33.9%
+ Rest of the World: 0.28m 12.8%

If it were flipped and Rest of the world had 53% of the games population server down time would be flipped as well.

Do you possible tick off 1.17 million or 280 thousand players. Simple math decision.

Again once bugs are fixed and missing features implemented and programmers have time, I am sure they will revisit maintenance times and move them to a regional time.
Being in the majority is no basis for preferential treatment. Maths has nothing to do with good customer service.
PROPER SPACE COMBAT PLEASE

Lord_Scythe's Avatar


Lord_Scythe
03.15.2012 , 02:02 PM | #154
Quote: Originally Posted by utio View Post
Being in the majority is no basis for preferential treatment. Maths has nothing to do with good customer service.

You are correct but until they are able to implement patches by region they are still going to cater to the larger number of customers.

Would you rather risk losing the 280 thousand customers or the 1.17 million?

Now if they had the foresight to do regional patching in the first place there would not be this issue. However there would be people who play late night regional posting about unfair patch times. Then again if they had the foresight they would have done a truly global launch at the same time and postponed the game to have the missing elements in place before launch. It sucks when the bean counters force a game out the door early!

Have you not seen the crying about the emergency patch? It happened during the EU prime time. It should be quite entertaining to watch if this goes into NA prime time!

You would think by some of the posts that someone shot their dog or something!

As to your other post anyone who says "fix this or I am quitting" is not acting as an adult. I consider that a tantrum. I equate this phenomenon as the "I'm taking my ball and going home!".
To quote well me "Go be stupid on your own time!"

Bashindwarf's Avatar


Bashindwarf
03.15.2012 , 02:05 PM | #155
Quote: Originally Posted by Cerimon View Post
Greetings All,

Server maintenance is chosen to occur at the time of global population minimum and as such probably will not change much if at all. This is to minimize player game time impact for the greatest number of players. The maintenance is not staggered so as not to give any one group of players an advantage and also to maintain all users on the same game client patch.

Thank You for playing Star Wars: The Old Republic
Here is your answer.

Micksteroo's Avatar


Micksteroo
03.15.2012 , 03:25 PM | #156
There has been a lot of discussion about these maintenance times and how it's unfair for us Aussies and Europeans, and there is likely to be more. Again there are 2 sides to this - those who aren't affected by the maintenance and couldn't care less about the rest of us, and those of us who are adversely affected.

I play 3 days a week - Monday through to Wednesday, starting around 8 pm AEST - 11 pm AEST. BW took away Tuesday from me which equates to 33% of my time being lost per week. With this in mind I no longer see the point of paying the subscription and have cancelled it to that effect.

This is especially since I've played both Wow and Eve and none of those games cut into my playing time (except for the once off major patch which I can live with).

Draflorin's Avatar


Draflorin
03.15.2012 , 04:08 PM | #157
Honestly I do not understand why Maintenance at the very least can not be performed at a convenient time for the regional server groups. After all they DO have that ability to take down individual servers down to reset or fix them - so its not an impossibility.

Come on BW Oceanic group is only 3 frigging servers

Regarding patching,

Simply change to the logging screen for the client with a message which informs you that:

"The patching cycle has started with US servers at<Stated time> EU servers at<stated time> Oceanic Servers at<stated time>, you may upgrade your client now but should you choose to do so, the other server groups will be unavailable until the end of the upgrade/patching cycle. If you want to play on a server that is not yet reached its patch time simply select NO and continue, please be aware that you will not be able to play on patched servers until you have upgraded your client. this will be indicated by "incompatible version" in the server status column"

Doing it this way would keep everyone happy - and if by chance there are people who play on 2 servers from different regions then they would have at least one server available for play 100% of the time - I cant see how it can get any better than that...

Lord_Scythe's Avatar


Lord_Scythe
03.15.2012 , 04:46 PM | #158
Quote: Originally Posted by Draflorin View Post
Honestly I do not understand why Maintenance at the very least can not be performed at a convenient time for the regional server groups. After all they DO have that ability to take down individual servers down to reset or fix them - so its not an impossibility.

Come on BW Oceanic group is only 3 frigging servers

Regarding patching,

Simply change to the logging screen for the client with a message which informs you that:

"The patching cycle has started with US servers at<Stated time> EU servers at<stated time> Oceanic Servers at<stated time>, you may upgrade your client now but should you choose to do so, the other server groups will be unavailable until the end of the upgrade/patching cycle. If you want to play on a server that is not yet reached its patch time simply select NO and continue, please be aware that you will not be able to play on patched servers until you have upgraded your client. this will be indicated by "incompatible version" in the server status column"

Doing it this way would keep everyone happy - and if by chance there are people who play on 2 servers from different regions then they would have at least one server available for play 100% of the time - I cant see how it can get any better than that...
Resources.

The entire launcher needs to be reprogrammed. I am sure the prep on the back end will be a nightmare as well. If it was a simple solution that took very little resources to change it would already have been done.

Again as I have posted before they are currently using resources to fix bugs, add missing features and create new content.

I am sure once the game is stable they may look back at making patches regional.
To quote well me "Go be stupid on your own time!"

Micksteroo's Avatar


Micksteroo
03.15.2012 , 05:02 PM | #159
Quote: Originally Posted by Lord_Scythe View Post
Resources.

The entire launcher needs to be reprogrammed. I am sure the prep on the back end will be a nightmare as well. If it was a simple solution that took very little resources to change it would already have been done.

Again as I have posted before they are currently using resources to fix bugs, add missing features and create new content.

I am sure once the game is stable they may look back at making patches regional.
Indeed that might be. But still, they should have had the foresight for doing this right from the beginning; there's no excuse for not getting it right.

When you design infrastructure you plan for every possible contingency, and you certainly set it up with global access in mind. All with the ultimate aim of making future work more actual work and less of rework.

Gavin_Darkl's Avatar


Gavin_Darkl
03.15.2012 , 05:03 PM | #160
All MMOs do the same type of maintenance window. No one is special.
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