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Aussie Server Maintenance


utio's Avatar


utio
03.15.2012 , 10:09 AM | #141
Quote: Originally Posted by Surgin View Post
8 hours or less out of 168 hours in a week is a couple hours. I have also seen lots on times where the server goes up 2 hours after they went down. Since I tend to play the hours the servers go down already even though I am in America.

And yes my reaction would be the exact same, hell I wish they would switch the hours but then there would just have a whole new group of people crying on the forums "IT'S NOT FAIR!"

God this whole entitlement generation is just killing the world with the constant temper tantrums, the people throwing a fit here are the probably same ones that think because they are paying for college and show up to all the classes they should automatically pass or the people who move out to farm country and then complain about the smell from the animals.
If you don't mind me saying, and I mean no disrespect, you appear to be overeacting. It's not about a bunch of people feeling they're entitled to things they're not. It's not a bunch of people throwing a hissy fit. There's no temper tantrums, well there's a couple. Your post seems to be fueled by temper, that's for sure!
All that is being asked is that nightime maintenance is applied fairly to all customers. That's all, nothing to do with self entitlement, nationality, age. Is that unreasonable to you?
PROPER SPACE COMBAT PLEASE

JerokTalram's Avatar


JerokTalram
03.15.2012 , 10:13 AM | #142
Quote: Originally Posted by Boritoo View Post
Actually they wouldn't need to "region lock" players at all to have separate maintenance schedules.

On maintenance nights, you might have to wait to play on a server in a different timezone from you.

So for example, the Asia Pacific server would update first (GMT+10) then the EU servers (GMT) then the US servers (GMT-8).

Each region would be still be able to play in their own peak times but would be "locked" from accessing other servers 1> while that server was down for maintenance 2> if their client hadn't yet been updated for a new patch and the other server had.

Surely this would satisfy more customers than the current arrangement. Everyone gets to play on their own server in their own peak playtime, noone is "region locked" and the only time you can't access ALL the servers in all regions is when the server for a region other than your own is down or (for a fraction of one day) is patched to a different version than you.
The problem is the client still needs to be region locked. So let's say an aussie who logins in during the Aussie maintenance period. He wants to play on his US Server but the new client is already available so the launcher updates it. He tries to log onto the US Server and it crashes or tells him he has the wrong version. Now he signed up for SWTOR early and there's no transfers available yet so he's still primarily playing on the US Server. The Aussie Maintenance is only half done so there's at least 20 hours before he's going to be able to log back onto his US Server. Do you think this Aussie will be happy?

Warouth's Avatar


Warouth
03.15.2012 , 10:27 AM | #143
Quote: Originally Posted by JerokTalram View Post
The problem is the client still needs to be region locked. So let's say an aussie who logins in during the Aussie maintenance period. He wants to play on his US Server but the new client is already available so the launcher updates it. He tries to log onto the US Server and it crashes or tells him he has the wrong version. Now he signed up for SWTOR early and there's no transfers available yet so he's still primarily playing on the US Server. The Aussie Maintenance is only half done so there's at least 20 hours before he's going to be able to log back onto his US Server. Do you think this Aussie will be happy?
Could you please tell me why our friend from Australia has to use an Australian client? Why not use the American client? Or why not make one client with an option menu? Or show a popup: "Attention! New client version is available. Do you want to update your client to version x.y.z? Please check our server status page for the version required to play on your server. [ ] Yes, update | [ ] No, update later". We're talking about a game client, not brain surgery...

Valorian's Avatar


Valorian
03.15.2012 , 10:33 AM | #144
Quote: Originally Posted by Warouth View Post
Could you please tell me why our friend from Australia has to use an Australian client? Why not use the American client? Or why not make one client with an option menu? Or show a popup: "Attention! New client version is available. Do you want to update your client to version x.y.z? Please check our server status page for the version required to play on your server. [ ] Yes, update | [ ] No, update later". We're talking about a game client, not brain surgery...
Exactly the thin client detects which server has been requested access, and applies necessary scripts if the client requires them.

Lord_Scythe's Avatar


Lord_Scythe
03.15.2012 , 12:03 PM | #145
Quote: Originally Posted by utio View Post
You keep posting about how you are fine with it as it is, and that's good for you, but with all due respect, this isn't about you, or any one person. There will always be people that are happy with it, same as there will be people annoyed by it. You cannot set a standard based on whether or not you're fine with it.
I'm glad youre fine with it, but alot of people aren't. Should they be ignored because it's fine the way it is for everyone else, or would it be better to rotate downtime, so everyone gets it during the night every third month or so?
Guess you missed the fact that I don't care what system they use.

Again if the game is down scheduled or not I find something else to do. Not a hard concept to grasp!

1) It is just a game.

2)It is down 8 hours out of 168 hours per week.

3)It is not the end of the world.

Move it to NA prime time, EU prime time. Hell rotate it hourly for all I care. It cannot affect me if I do not let it!

I am an adult way more important things to worry about than a game being down for maintenance.
To quote well me "Go be stupid on your own time!"

Lord_Scythe's Avatar


Lord_Scythe
03.15.2012 , 12:26 PM | #146
Ok the OP asked why the maintenance times are the way they are.

Simple numbers.

According to copies sold in each region:

North America: 1.17m 53.3%
+ Europe: 0.74m 33.9%
+ Rest of the World: 0.28m 12.8%

Oceanic is classifies as rest of the world. Though I am guessing a portion of that 12.8% is in the red zone as well.

Now flip the times so NA is prime time 53.3% of customers are affected.

Now flip the times so EU is prime time 33.9% of customers are now affected.

Don't get me wrong I think rotation is a great idea or an option to choose what servers you play on so they can take down the servers on local off peak times. A check box saying this are the servers I play on and that is when you get the patch!

However the team is currently working on bug fixes and getting stuff in that should have been in on launch. I doubt they have spare hands on deck to be changing this anytime soon.

I would also like to point out though I am Canadian I prefer to play in the wee hours of the morning!
To quote well me "Go be stupid on your own time!"

utio's Avatar


utio
03.15.2012 , 12:40 PM | #147
Quote: Originally Posted by Lord_Scythe View Post
Guess you missed the fact that I don't care what system they use.

Again if the game is down scheduled or not I find something else to do. Not a hard concept to grasp!

1) It is just a game.

2)It is down 8 hours out of 168 hours per week.

3)It is not the end of the world.

Move it to NA prime time, EU prime time. Hell rotate it hourly for all I care. It cannot affect me if I do not let it!

I am an adult way more important things to worry about than a game being down for maintenance.
And here you are again, letting us all know that you don't care, and that it's just a game. If it doesn't bother you then others are being unreasonable when they are bothered?
As for the hours, please take 168, then minus sleep(40ave), work(39ave), eating(14ave), other functions(who knows lol). Soon comes down. Bout 75 if you don't include other functions. So 8 hours in 75 is a more realistic figure.
PROPER SPACE COMBAT PLEASE

Panthian's Avatar


Panthian
03.15.2012 , 12:41 PM | #148
Quote: Originally Posted by JerokTalram View Post
Wrong as long as BW is running the same client with access to all 4 zones, they can't run individual maintenance windows. You can't have a newly updated client logging into a old server. For BW to provide different maintenance windows they would have to do some form of region locking or maybe a form of server revision locking.

So here's how the server revision locking would work. At 3:00AM CST both the NA East and West servers go down. No one has access to them for 4-8 hours. They come back up and only NA clients can download the new client so any europeans (in prime time) or aussies who play on North American Servers can't log in. Americans who play on European and Aussie Servers can't login either. Some time after midnight in Australia they start the 4-8 maintenance and at the end the Aussies get the new client and NA adn Aussie players can now log on to both North American and Aussie servers. Europeans can only log into European servers.

Now possible even before the Aussie Maintenance is complete, European servers come down for maintenance, the Europeans still can log on any servers. 4-8 hours later after the new client is downloaded, Europeans who play on North American servers are finally able to get back on.

So lets see the deployment team has worked at least a triple shift, Any European players who play on North American server have been down for upto 24 hour or even more. The Aussie players had upto 16 or possibly more hours without access NA servers and upto 8 or more hours off European servers. NA users wouldn't have access to Aussie servers for upto 8 or more hours and European Servers upto 16 or more hours.

So that would be a complete mess and they won't do that. That leaves region locking. IE if you live in NA, you only play on North American servers, etc. If they switched to that then they could have regional maintenance.
A simple search filter or if you want to go with something more fancy, a scroll bar on the launcher would resolve that as it has for many other mmo's in the past.

Lord_Scythe's Avatar


Lord_Scythe
03.15.2012 , 12:56 PM | #149
Quote: Originally Posted by utio View Post
And here you are again, letting us all know that you don't care, and that it's just a game. If it doesn't bother you then others are being unreasonable when they are bothered?
As for the hours, please take 168, then minus sleep(40ave), work(39ave), eating(14ave), other functions(who knows lol). Soon comes down. Bout 75 if you don't include other functions. So 8 hours in 75 is a more realistic figure.
I understand the concept but again it is not as big an issue as people make it out to be.

You are right I don't care. As I have said I am an adult I deal with change very well! I am also not a member of the NOW generation.

I am wondering why this is on the general forum and not in say the suggestion box.

I answered the OPs question about why. Shear numbers affected.

To make it a truly fair maintenance schedule it will need to be rotated based on percentages. That way each zone would be affected equally!

In the future I can see them doing scheduled maintenance based on regions. But their programmers are currently trying to fix game bugs and prepare patch 1.2.

Comes down to priorities. Whats is more important for the game? Fixing the maintenance time issue affecting a smaller percentage of customers or fix the game bugs and add the stuff that should have made launch. In order to fix the maintenance time to region serious reprogramming of the launcher needs to occur. I do not know how much work would be required on the back end.

100% of customers are affected by bugs, class imbalance and missing features.
To quote well me "Go be stupid on your own time!"

spudbynight's Avatar


spudbynight
03.15.2012 , 01:01 PM | #150
I think that the unfortunate reason for this is the fact that Bioware is an American company.

Without wanting to make any rash generalisations some people in this world are more insular than others. They tend not to leave their own country and as such have a rather self centred outlook on things. These sort of people sometimes wield a little bit more power then is really ideal.

I don't know where you might find these people.