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Aussie Server Maintenance


JerokTalram's Avatar


JerokTalram
03.15.2012 , 08:03 AM | #121
Quote: Originally Posted by jayssen View Post
Correct, they don't have to pull down all the servers at the same time.....Bioware just seem to think that its cool to state they provide a world wide service that runs all at the same time. Weird.

Personally you would think it would be better customer service to not pull servers down during prime time....they'd win more fans that way.

Meanwhile, brace yourself for this thread to be flooded with the usual "sorry I'm alive" crowd that seem to think we must accept everything every company does without question, and just be greatful we can give them our money.
Wrong as long as BW is running the same client with access to all 4 zones, they can't run individual maintenance windows. You can't have a newly updated client logging into a old server. For BW to provide different maintenance windows they would have to do some form of region locking or maybe a form of server revision locking.

So here's how the server revision locking would work. At 3:00AM CST both the NA East and West servers go down. No one has access to them for 4-8 hours. They come back up and only NA clients can download the new client so any europeans (in prime time) or aussies who play on North American Servers can't log in. Americans who play on European and Aussie Servers can't login either. Some time after midnight in Australia they start the 4-8 maintenance and at the end the Aussies get the new client and NA adn Aussie players can now log on to both North American and Aussie servers. Europeans can only log into European servers.

Now possible even before the Aussie Maintenance is complete, European servers come down for maintenance, the Europeans still can log on any servers. 4-8 hours later after the new client is downloaded, Europeans who play on North American servers are finally able to get back on.

So lets see the deployment team has worked at least a triple shift, Any European players who play on North American server have been down for upto 24 hour or even more. The Aussie players had upto 16 or possibly more hours without access NA servers and upto 8 or more hours off European servers. NA users wouldn't have access to Aussie servers for upto 8 or more hours and European Servers upto 16 or more hours.

So that would be a complete mess and they won't do that. That leaves region locking. IE if you live in NA, you only play on North American servers, etc. If they switched to that then they could have regional maintenance.

JerokTalram's Avatar


JerokTalram
03.15.2012 , 08:14 AM | #122
Quote: Originally Posted by Psyntax View Post
Firstly, OP asked why? a lot of the responses aren't actually answers to the question, just a statement saying "Learn to deal with it". Doesnt really shed any light on the question asked.

I can not understand why Aus/Euro prime time is the one most active time that gets affected by these updates. Seems a little unfair and shortsighted on the planning side. Population has nothing to do with it, we paid as much as anyone else to purchase and subscribe.

We Aussies and the Euro's are a fair bunch and I think that if the server maintenance was staggered so that if a region is going to have their prime time affected it's not the same region every time. Change it up a bit so that every region has to experience a prime time outage, at least THAT would be fair.

Or is asking for fairness like trying to network a dictionary with a book case??
Maintenance times are during the day in Europe. Unless they run more than 8 hours, they are not in primetime even in Germany. The only place the this maintenance runs in prime time is Australia and the rest of the Oceanic region.

JerokTalram's Avatar


JerokTalram
03.15.2012 , 08:19 AM | #123
Quote: Originally Posted by Goretzu View Post
Of course they can split maintances...... that doesn't mean they will.


EU times are annoying (being in mid-peak times), but fur AU servers it's pretty much in Prime Time which seems willfully obsinate of Bioware, and just isn't a good customer service move (and I can't see how it can ever be painted as such).
The only way to split maintenance is to region lock. If SWTOR had decided to region lock the game, no Aussies would have gotten early access. There would be no Europeans playing on North American servers. Everything would be locked to your region.

SWTOR could still do this but since they let the cat out of the bag so to speak and went World wide they would at least have to wait for the completion of their transfer tool before doing it.

utio's Avatar


utio
03.15.2012 , 08:23 AM | #124
Quote: Originally Posted by Surgin View Post
First off we all get the same access... all the servers go down at the same time for everyone regardless of their location on the globe

You can never please everyone but pissing off the least amount of people is the best you can do, and the times as they are set for a universal maintenance accomplish that.
All get access to the same time yeah, but you conveniently forget that this is the whole point of the argument for separate/rotated downtimes across the 3 regions. Same time globally does not work.
Secondly, upsetting any customer is bad, and saying the it's ok to upset less than half is even worse. There is a solution that means all customers get fairly treated. That's the answer.
PROPER SPACE COMBAT PLEASE

utio's Avatar


utio
03.15.2012 , 08:32 AM | #125
Quote: Originally Posted by JerokTalram View Post
Maintenance times are during the day in Europe. Unless they run more than 8 hours, they are not in primetime even in Germany. The only place the this maintenance runs in prime time is Australia and the rest of the Oceanic region.
Doesn't matter. Point is we have no downtimes during our nights. None. Is there a valid reason for this? No. No reason I have seen on this thread is a valid reason, it's just people saying that's the way it is, deal with it, can't be done, etc.
It can be done. Rotate the maintenance every month, or every 2/3 months, so all 3 regions get downtime at night in fair amounts.
PROPER SPACE COMBAT PLEASE

Rahl_Windsong's Avatar


Rahl_Windsong
03.15.2012 , 08:35 AM | #126
I have to say as a Canadian player it is rather nice to be grouped in with the USA for once, because I have never really noticed down times except in beta and even then is was so minimal it was really nice.
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Kaphik's Avatar


Kaphik
03.15.2012 , 08:36 AM | #127
Quote: Originally Posted by utio View Post
Doesn't matter. Point is we have no downtimes during our nights. None. Is there a valid reason for this? No. No reason I have seen on this thread is a valid reason, it's just people saying that's the way it is, deal with it, can't be done, etc.
It can be done. Rotate the maintenance every month, or every 2/3 months, so all 3 regions get downtime at night in fair amounts.
There is a valid reason. Money. Right now, even though many of you are upset it's in all likelihood not feasible for BioWare to perform separate maintenance schedules. Voice your displeasure through emails and the Customer Service forum if you must because there's a thread like this every single week.

I am 100% in favor of having separate maintenance windows for the game depending on the region and I believe before the end of the year that will happen. Perhaps I will be proven wrong, but hopefully not.

utio's Avatar


utio
03.15.2012 , 08:38 AM | #128
Quote: Originally Posted by Rahl_Windsong View Post
I have to say as a Canadian player it is rather nice to be grouped in with the USA for once, because I have never really noticed down times except in beta and even then is was so minimal it was really nice.
Hi, that's good for you. Would you be against everyone having a share of night time maintenance?
PROPER SPACE COMBAT PLEASE

JerokTalram's Avatar


JerokTalram
03.15.2012 , 08:39 AM | #129
Quote: Originally Posted by Micksteroo View Post
I've posted about this numerous times and even raised customer support tickets which BW which have been promptly closed without a care in the world, and no hint of a resolution (or even an explanation).

I've paid $79.95 for the game and now want to cancel my subscription, but that still leaves me $79.95 out of pocket. Anyone think I might have a case for Fair Trade Australia?

Before you trolls start to trash my post, I normally play 3 days a week - Monday to Wednesday for around 2-3 hours in the evening.
First of all, you opened the box or downloaded the software (guessing download at $79.95) so you agreed to their terms. They would have reserved the right to bring the server down for maintenance when they wanted and there will be no guarranteed uptime in the terms. Terms which you agreed to. So tell me, how are they violating Fair Trade?

utio's Avatar


utio
03.15.2012 , 08:39 AM | #130
Quote: Originally Posted by Kaphik View Post
There is a valid reason. Money. Right now, even though many of you are upset it's in all likelihood not feasible for BioWare to perform separate maintenance schedules. Voice your displeasure through emails and the Customer Service forum if you must because there's a thread like this every single week.

I am 100% in favor of having separate maintenance windows for the game depending on the region and I believe before the end of the year that will happen. Perhaps I will be proven wrong, but hopefully not.
Sorry, could you explain a bit more. You say money, then don't give any details.
PROPER SPACE COMBAT PLEASE