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Security key help

First BioWare Post First BioWare Post

PalneCalon's Avatar


PalneCalon
12.15.2011 , 06:46 AM | #1
I have downloaded the security key app but it is asking me for a serial number. According to the site FAQ, I have to press the info button to obtain it. The problem is there is no info button to press. I just goes direct to the serial number input page.
Please help.

Kansalis's Avatar


Kansalis
12.15.2011 , 06:47 AM | #2
I know search is down, but there are a few posts about this on the first couple of pages right now... Read down a bit.

D6-R8's Avatar


D6-R8
12.15.2011 , 05:25 PM | #3 This is the last staff post in this thread.  
Quote: Originally Posted by PalneCalon View Post
I have downloaded the security key app but it is asking me for a serial number. According to the site FAQ, I have to press the info button to obtain it. The problem is there is no info button to press. I just goes direct to the serial number input page.
Please help.

Hi PalneCalon,

Please check the suggestions on this thread which may be useful. We are on our side working on clarifying and updating our help center.

Thank you for your patience.


D6-R8 | BioWare Customer Service - Forum Support

PalneCalon's Avatar


PalneCalon
12.15.2011 , 08:26 PM | #4
Thanks guys and droids